Synchronization starts but stops without finishing | Palm Treo 755P

C O M M O N Q U E S T I O N S

11

7Reboot your computer.

8Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.

9Do one of the following:

Windows: Uninstall Palm software. Click Start, select Settings, select Control Panel, select Add or Remove Programs, select Palm Desktop software, and then click Change/ Remove.

Mac: Contact Technical Support if the problem persists after completing step 7. Mac computers do not provide an option for uninstalling Palm Desktop software.

10Reboot your computer.

11Reinstall Palm Desktop software from the Palm Software Installation CD that came with your smartphone.

Synchronization starts but stops without finishing

TIP The HotSync Log can give you information about your most recent synchronization.

Windows: Right-click the HotSync manager icon in the taskbar in the lower-right corner of your computer screen, and then select View

Log.

Mac: Open Palm Desktop software. From the HotSync menu, select View Log.

If you upgraded from a previous Palm OS® device or received a system error, such as Sys0505, there may be conflicts with software on your smartphone.

1Locate your Backup subfolder and rename the folder (for example, BackupOld). Note that “Palm” in the following locations might be “Handspring” or “palmOne,” based on the device you’re upgrading from:

Windows:

C:\Program Files\Palm\device name

Mac:

Mac HD\Applications\Palm\Users\ device name

C H A P T E R

S Y N C H R O N I Z A T I O N 211

Image 217

$Palm Treo 755P manual Synchronization starts but stops without finishing, Program Files\Palm\device name$

Contents

User Guide Waste disposal Contents Your memos and documents 147 Web browser Connections with Bluetooth devices 106Documents To Go Professional 149 Memos 151 Voice Memo N T E N T S Terms Important safety and legal information 231 Index Third-party applications Error messages What’s in the box? WelcomeHardware Documentation and software What do I need to get started? Where to learn more If you need more information Customer service from your wireless E L C O M E Setting up This chapter Front view Smartphone overviewOption Back view Ringer switch Installing the batteryTop view Sound On Battery contacts Smartphone contacts Charging the battery A R G I N G T H E B a T T E R Y Battery icon Maximizing battery life Making your first call Turn down the screen brightness see Adjusting the brightness What’s my phone number? Adjusting call volume System requirements Setting up your computer Upgrading from another Palm OS device A P T E R A P T E R Installing the desktop synchronization software Connecting your Treo smartphone to your computer Synchronizing information-the basics Press the sync button on the sync cable Sync button Moving around on your smartphone This chapter 5-way includes the following buttons Moving around the screenCenter Up Left Right Down Highlighting and selecting items Scrolling through screens Highlighting text Accessing command buttons Selecting menu items Selecting options in a pick list Backlight Using the keyboardOption Return Shift/Find Menu Space Alt Entering lowercase and uppercase letters Entering other symbols and accented characters Entering numbers, punctuation, and symbols Alt Symbols and accented characters Opening applications Using the quick buttonsPhone Option Calendar Press Applications Using Applications View Your phone This chapter Waking up the screen Turning your smartphone on and off Turning your phone on and off Dialing using the keyboard Press Phone Dialing using the onscreen Dial PadMaking calls Opening the Phone application Dialing by contact name Press Send to make the callSelect the number you want to dial Press Send to dial Dialing from a web page or message Press Center to make the call To select from your most recently dialed Redialing a recently called number Receiving calls Press Power/End Select Hang Up AllEnding a call Do one of the following Send the call to voicemail Press Power Using voicemailSetting up voicemail To ignore a call, do one of the following Listening to voicemail messages Voicemail notification What can I do when I’m on a call? Mutes the microphone so that you cannot be heard Switching applications during a call Select Add Contact Saving phone numbersEnter the information for the entry Select Done Making a second call When the Dial another call prompt appears, select YesAnswering a second call call waiting To hang up the current call and answer Ignore with TextSend Making a conference call Press Power/End Forwarding calls Using Flash mode during a callPress Send from Active Call View While in Flash mode, do any of the following Defining favorite buttons Press Phone Use the 5-way to select a blank favorite button Creating a speed-dial favorite button Select OK Press Phone Use the 5-way to access FavoritesEditing a favorite button Select a blank button Press Menu Headset Using a phoneDeleting a favorite button Select Edit Favorites Button on the Record menu Connecting to a Bluetooth hands-free device Using a wired headsetMicrophone Headset button Speakers Press Applications and select Select Hands-free Setup Using a Bluetooth hands-free device Press Applications and select Prefs Select Hands-free Customizing advanced settings for your hands-free device Customizing the Phone application’s Main View Customizing phone settings TIP If you select the Typing starts contacts Selecting ringtones Creating and managing ringtones Selecting Phone alert tones Way Assigning a caller ID ringtone Adjusting ringer volume Assigning a caller ID photo Setting your dialing preferences Choosing your privacy settings Enabling TTY Coverage area, No Service or Roaming appears instead Turning on the HAC SettingWhat are all those icons? Check the Hearing Aid Compatibility box A T a R E a L L T H O S E I C O N S ? O U R P H O N E A P T E R A P T E R Your email and other messages This chapter VersaMail application Which application should I use? Canada Rogers High Speed and Sympatico How do I get started?Mexico Yahoo Account Setup Creating and sending email messages Your system administrator or ISP, and then select NextEnter the subject and message text Attaching photos and videos Adding attachments to your email messagesRed paper clip icon in the upper-right corner From the Type pick list, select Photo/ Video From the Type pick list, select Sounds Attaching ringtonesAttaching other types of files Viewing attachments Managing your messages Deleting selected messages from the Inbox Switching accountsDeleting messages by date Press Menu Select Delete Old on the Message menu Scheduling Auto Sync Customizing your email settings Select OK, and then select Get Mail Select Auto SyncSelecting alert tones Check the Alert me of new mail box Unread messages Imap accounts Attaching a signature to a message Message Format Sets the format for messages you retrieveSelect Signature Check the Attach Signature box Enter your signature information, and then select OK Continues to synchronize with Outlook on your computer MessagingCreating and sending a text message Messaging Receiving messages Using links in messages Deleting messages Arranging your messagesChatting with Messaging Message with the chat icon Enter your message Customizing your Messaging settings Display my name in chat window as Show timestamps in chats IndicateSelected label color, or only your name Select OK Selecting Messaging alert tones What are all those icons? An outgoing message with an error Your connections to the web and wireless devices This chapter Viewing a web Web browserPress Applications and select Web E B B R O W S E R Creating a bookmark Goes to your home Viewing bookmarks or saved pages Saving aEditing or deleting a bookmark or saved Select Edit Bookmarks on the Bookmarks menu Select Edit Bookmarks from the Bookmarks menu Enter the desired changes Select OKDownloading files from a web Play Streaming files from a web Returning to recently viewed pages Copying text from a webFinding text on a web Select Find Text on Page from the Page menu Select Find to start the search Home Page Sets the page that appears when you selectSelect General and set any of the following preferences Normal mode/Fast mode Determines Disable JavaScript BypassesDisable cascading style sheets Connections with Bluetooth devices Select Setup Devices Select Trusted Devices Press Applications and select Bluetooth Select Bluetooth On Accepting a connection from another Bluetooth device A P T E R A P T E R Your photos, videos, and music Camera and Camcorder Pics & Videos Pocket Tunes Taking a picture Camera CamcorderCamera Recording a video Lets you add a voice captionPress Applications and select Camcorder Video in a different location, select one of the following Go to Camera View or Camcorder View Customizing your Camera settings Viewing a picture Pics & VideosPics&Videos Select the album that contains the picture you want to see 3GP 3G2 MPEG-4 video + Qcelp audio + 3g2 file type MP4 Viewing a videoSelect the album that contains the video you want to see Viewing a slide show Copying a picture or video Sending pictures or videos Organizing pictures and videos Adding a picture to a contact entry Saving a picture as wallpaperRotating a picture Deleting a picture or video Viewing pictures and videos on your computer Select Delete Select Delete to confirm the deletion Pocket Tunes Setting up Windows Media Player for MP3Applications and select pTunes Select Preferences Setting up iTunes for MP3 Transferring MP3 files from your computer Select Rip Music Transferring music from a CD to your smartphone Press Applications and select pTunes Listening to music on your Treo smartphoneChoose Song and select a song from the list Select Save List Creating a playlistEditing a playlist Press Applications and select pTunes Your personal information organizer Contacts Calendar World Clock Tasks Press Phone Select the Contacts favorite button ContactsSelect New Contact Adding a contact After you enter all the information, select Done Select Photos to add an existing picture to this contactViewing or changing contact information Deleting a contact CalendarDefining your business card Displaying your calendar Creating an event Select OK Type of time units Number of time units Adding an alarm to an eventCreating an untimed event Create an event, and then select it Select Details Scheduling a repeating eventSelect Other to define a custom Interval Editing or deleting an event Color-coding your scheduleSelect the event you want to edit or delete Select Details Delete Removes the event from your calendar Select OK Select Day and set any of the following Day View options Customizing display options for your calendar Selecting alarm tones Selecting cities World Clock World Clock Setting an alarmAdding cities Tasks Setting task priority, due date, and other detailsAdding a task Tasks Checking off a task Date Displays tasks that are due in a Organizing your tasksSpecific time frame. Select the Date Customizing Tasks Deleting a task Manage Word, Excel Improve productivity by taking Your memos and documents Documents To Go Professional Memos Voice Memo Documents To Go Professional Documents Opening a documentSelect the document you want from the list Voice Memo MemosCreating a memo Memos Listening to a voice memo Creating a voice memoVoice Memo U R M E M O S a N D D O C U M E N T S I C E M E M O O U R M E M O S a N D D O C U M E N T S Your application and info management tools This chapter Viewing and using the alerts Using FindContinue the search Switching between Basic and Advanced Calculator Modes Basic Mode Advanced Mode-MathCalculator Calc Length Length conversions for metric and English values Selecting functions in Advanced Calculator Mode Installing bonus software from My Treo on your smartphone Installing applicationsInstalling applications from the Internet My Treo Installing other third-party applications from a computer Installing bonus software from My Palm on your computer Removing applications Manually deleting applications Viewing application infoPress Menu Select Info on the App menu Sending info over a Bluetooth wireless connection Sending information with Bluetooth wireless technologyOpen an application Press Menu Select Send from the App menu Beaming information Smartphone directly at the IR port on Beaming an entryBeaming an application Receiving beamed information Synchronizing information- advancedChanging which applications sync N C H R O N I Z I N G I N F O R M a T I O N a D V a N C E D MAC only Setting up a Bluetooth connection for synchronization Click OK, and then close the Conduit Settings windowSelect Setup Devices Select HotSync Setup Press Applications and select HotSync Synchronizing over a Bluetooth connection Applications and select HotSync Synchronizing over an infrared connection Select Local Synchronizing using Microsoft Exchange ActiveSync Inserting an expansion card Using expansion cards Removing an expansion card Close the door of the expansion card slot Opening applications on an expansion card Accessing items stored on an expansion card Card Info Viewing expansion card information Select Card Info Renaming an expansion cardFormatting an expansion card Press Menu Select Format Card from the Card menu Select OK A P T E R Your personal settings This chapter Slide the Ringer switch to Sound System sound settingsSetting system volume levels Silencing sounds Adjusting the brightness Display and appearance settingsChanging the screen font Small Setting display formatsLarge bold Press Applications and select Prefs Press Applications and select Prefs Select Touchscreen Applications settingsSelect a color scheme from the list Select Done Press Menu Select Category on the App menu Arranging applications by categoryDisplaying applications by category Changing Applications View Three quick buttons that open an application Changing default applications Locking your smartphone and info Press Applications and select Prefs Select Default AppsLocking your keyboard Keyguard Locking your screen Incoming calls received DisablesSelect Keyguard Check any of the following boxes Locking your phone Phone Lock Enter your lock code to change this setting Select OK twice Uncheck the On phone power off boxLocking your smartphone Press Applications and select Security Select the Password boxSelect the Auto Lock Device box Select OK Do one of the following Hiding or masking all private entries Working with private entriesViewing all private records You can reveal all the entries you’ve hidden or masked Select Lost Password Follow these steps to recover from a lost passwordSecurity and Palm Desktop software Windows Entering owner information Setting the date and time System settingsPress Applications and select Prefs Select Date & Time Select Power Optimizing power settingsSet any of the following preferences On a call, dim backlight after Connecting to a virtual private network Connection settings Common questions This chapter On your computer, click UpgradingStartProgramsPalmSafe HotSync Users Locate your user folder on your computer Desktop software installation Performing a soft reset Resetting your smartphonePerforming a system reset Performing a hard reset Applications and select Replacing the battery Screen appears blank Screen There’s a blinking bell in the upper-left corner SynchronizationPalm Desktop info is damaged, you can Can’t find my user folder Make sure that HotSync manager is running Palm Desktop does not respond to a sync attempt \Program Files\Palm\device name Synchronization starts but stops without finishingMac HD\Applications\Palm\Users\ device name Palm Desktop software, and then click Change/Remove Synchronize Have duplicate entries in Microsoft Outlook after I sync Click Change If you’re using Microsoft Outlook sold separatelySelect Desktop overwrites handheld, and then click OK My appointments show up in the wrong time slot after I sync Calendar If you’re using Palm Desktop softwareUncheck the New events use time zones box if it’s checked Phone Signal strength is weakMy smartphone won’t connect to the mobile network Other person hears an echo Hear my own voice echo My smartphone hangs up when I hold it to my earMy voice is too quiet on the other end Hear static or interference My phone seems to turn off by itself Hands-free devicesPreferences Select Clear Voicemail Icon Confirm all the following Bluetooth setting is on when you Web Can’t tell if data services are availableCan’t send or receive text messages My smartphone won’t connect to the Internet Can’t access a webEither of these icons, press It takes a long time for a web page to load An image or map is too small on my screen Secure site refuses to permit a transaction Camera Application at Making room on your Treo smartphone Third-party applications Perform a hard reset see Performing a hard resetFiles\Palm\device name Getting more help Error messages Terms Favorite Evdo Evolution Data OptimizedHotSync manager HotSync technology SMS Short Messaging Service Palm Quick InstallPartnership Phone E R M S FCC Notice Important safety and legal information Battery safety information Precaution against hearing loss Page Specifications Specification S Specification S Specification S Index 166, 212 accessingTasks list 190 121 To 54 146187 140 Deleting 17, 162, 163 Installing 160-162229 Opening 7, 33, 34, 47 168 197 165133 136 192 139-140179 105 125 140 122128 106-109 For 48 Cookies 97, 104216 146 133 195Albums 120 224 Dialing 39-42, 47, 65 Dial Pad 31, 39Photos 114, 120 Video clips 115, 120 Downloading 134115 Attaching voice memos to Passwords 45, 193 Displaying 61, 134 Errors 211, 218228 Sending 79, 90 162 178, 179 copying music to 125 copying photos or videos177, 224 opening files on Finding Bluetooth devices and 57 Connecting to smartphone Freezes 201, 204 From pick list 178 full charge battery185 Groupware Icons 99, 187 Ignore button 210Entering 15, 30-31, 195 erasing all Storing 17, 155, 175, 224 synchronizing 15, 19 Troubleshooting 175, 176 installer 160 installingITunes 123, 124 Phone Lock icon 98, 119, 165193 Music 123 Masks 189 151Sending 43, 88 92-94 87, 131, 134 Microsoft Office Manager 220See Documents application Microsoft Outlook. See Outlook 123 Dial Pad 39, 47, 60 email applications 222 files 98, 105 Note button 132 notes169 Owner Preferences screen 195 Icon Installing 16, 161, 203 Microsoft Exchange135 Quarantined files on 16, 18 Ending 43, 46, 49 189, 192Making 39, 47, 49 Dialing 39-42, 47 120 Entering 39-42, 61118 Sending 79, 114 107 160 Pausing 103, 116Music 102 109 221 Redialing most recent number 153 Resets 201, 204-205100 144 Contacts 40, 61, 132 specific characters 157 text 103 Waking up 119 171Charging 10, 11 Side button 7, 127, 152 Screen 140 Resetting 192Sounds 141 225 System resets 201, 204, 218 Selecting applications for Setting default application forStopping Adding Assigning to attachments Checking off 146 139 Displaying 134, 139 159225-226 Tasks list 27, 134, 144 Trusted Devices button 107 trusted pairs. See Upgrades 16-18, 53, 211 troubleshooting Playing 102, 115 79-80Photos 116, 117 Tasks 139, 145 Waking up screen 37 wallpaper 39, 60, 121 warranty Volume button 7, 14, 64 volume conversionsPlaying Dialing phone numbers from 42 104-106 163 Accessing 97, 99223 173, 210 104 123 For