C O M M O N Q U E S T I O N S

11

Third-party applications

Some third-party applications can cause conflicts on your smartphone. For example, third-party applications that were not written with the Treo smartphone keyboard and 5-way navigator in mind may cause errors or strange behavior when you use the keyboard and 5-way navigator in these applications. Third-party applications that modify wireless features may require extra troubleshooting.

If you recently installed an application and your device seems to be stuck, try the following:

1Perform a soft reset (see Performing a soft reset).

2If the problem persists, perform a system reset (see Performing a system reset).

3Delete the most recently installed application from your smartphone (see Removing applications).

4If the problem persists, perform another system reset.

5If possible, synchronize your smartphone with your computer to back up your most recent info.

6If you’re unable to perform the preceding steps or the problem persists, locate your Backup subfolder on your computer and rename the folder (for example, BackupOld). Note that “Palm” in the following locations might be “Handspring” or “palmOne,” based on the device you’re upgrading from:

WINDOWS ONLY C:\Program

Files\Palm\device name

MAC ONLY Mac

HD\Applications\Palm\Users\device name

7Perform a hard reset (see Performing a hard reset).

8Sync to restore your Calendar, Contacts, Tasks, Memos, and Pics&Videos info.

C H A P T E R

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Palm Treo 755P manual Third-party applications, Files\Palm\device name, Perform a hard reset see Performing a hard reset