Error messages, Getting more help | Palm Treo 755P specification

11

C H A P T E R

C O M M O N Q U E S T I O N S

9Do one of the following:

•If the problem is resolved, begin reinstalling your third-party applications one at a time by double-clicking a single file in the original Backup subfolder that you renamed, and sync after each application you install.

•If the problem recurs, delete the last application you installed and report the problem to its developer.

Getting more help

Contact the author or vendor of the third-party software if you require further assistance.

Error messages

Your Treo smartphone is designed to minimize interruptions when a system error occurs. If your smartphone

encounters a system error, it automatically resets itself and resumes functioning as normal. If possible, it even turns the phone back on if it was on before the error occurred.

Sometimes you might want to know more about an error. Your Treo smartphone uses a special interface to show error messages in greater detail.

1Press Phone .

2Enter #*#377, and then press Send

.

3Review the screen with details about the conditions that led up to the most recent automatic reset.

4Select OK.

Note that third-party developers create their own error messages. If you do not understand an error message, please contact the developer of the application for help.

226E R R O R M E S S A G E S

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Palm Treo 755P manual Error messages, Getting more help

Contents

User Guide Waste disposal Contents Your memos and documents 147 Web browser Connections with Bluetooth devices 106Documents To Go Professional 149 Memos 151 Voice Memo N T E N T S Third-party applications Error messages Terms Important safety and legal information 231 Index Welcome What’s in the box?Hardware Documentation and software Where to learn more What do I need to get started? Customer service from your wireless If you need more information E L C O M E Setting up This chapter Front view Smartphone overviewOption Back view Installing the battery Ringer switchTop view Sound On Charging the battery Battery contacts Smartphone contacts A R G I N G T H E B a T T E R Y Maximizing battery life Battery icon Turn down the screen brightness see Adjusting the brightness Making your first call Adjusting call volume What’s my phone number? Setting up your computer System requirements Upgrading from another Palm OS device A P T E R A P T E R Installing the desktop synchronization software Connecting your Treo smartphone to your computer Synchronizing information-the basics Press the sync button on the sync cable Sync button Moving around on your smartphone This chapter 5-way includes the following buttons Moving around the screenCenter Up Left Right Down Scrolling through screens Highlighting and selecting items Accessing command buttons Highlighting text Selecting menu items Selecting options in a pick list Using the keyboard BacklightOption Return Shift/Find Menu Space Alt Entering lowercase and uppercase letters Entering numbers, punctuation, and symbols Entering other symbols and accented characters Symbols and accented characters Alt Using the quick buttons Opening applicationsPhone Option Calendar Using Applications View Press Applications Your phone This chapter Turning your smartphone on and off Waking up the screen Turning your phone on and off Dialing using the onscreen Dial Pad Dialing using the keyboard Press PhoneMaking calls Opening the Phone application Dialing by contact name Press Send to make the callSelect the number you want to dial Press Send to dial Press Center to make the call Dialing from a web page or message Redialing a recently called number To select from your most recently dialed Press Power/End Select Hang Up All Receiving callsEnding a call Do one of the following Using voicemail Send the call to voicemail Press PowerSetting up voicemail To ignore a call, do one of the following Voicemail notification Listening to voicemail messages What can I do when I’m on a call? Switching applications during a call Mutes the microphone so that you cannot be heard Select Add Contact Saving phone numbersEnter the information for the entry Select Done Making a second call When the Dial another call prompt appears, select YesAnswering a second call call waiting Ignore with Text To hang up the current call and answerSend Making a conference call Using Flash mode during a call Press Power/End Forwarding callsPress Send from Active Call View While in Flash mode, do any of the following Defining favorite buttons Creating a speed-dial favorite button Press Phone Use the 5-way to select a blank favorite button Press Phone Use the 5-way to access Favorites Select OKEditing a favorite button Select a blank button Press Menu Using a phone HeadsetDeleting a favorite button Select Edit Favorites Button on the Record menu Connecting to a Bluetooth hands-free device Using a wired headsetMicrophone Headset button Speakers Select Hands-free Setup Press Applications and select Using a Bluetooth hands-free device Customizing advanced settings for your hands-free device Press Applications and select Prefs Select Hands-free Customizing phone settings Customizing the Phone application’s Main View Selecting ringtones TIP If you select the Typing starts contacts Creating and managing ringtones Way Selecting Phone alert tones Adjusting ringer volume Assigning a caller ID ringtone Setting your dialing preferences Assigning a caller ID photo Choosing your privacy settings Enabling TTY Turning on the HAC Setting Coverage area, No Service or Roaming appears insteadWhat are all those icons? Check the Hearing Aid Compatibility box A T a R E a L L T H O S E I C O N S ? O U R P H O N E A P T E R A P T E R Your email and other messages This chapter Which application should I use? VersaMail application Canada Rogers High Speed and Sympatico How do I get started?Mexico Yahoo Account Setup Creating and sending email messages Your system administrator or ISP, and then select NextEnter the subject and message text Adding attachments to your email messages Attaching photos and videosRed paper clip icon in the upper-right corner From the Type pick list, select Photo/ Video From the Type pick list, select Sounds Attaching ringtonesAttaching other types of files Viewing attachments Managing your messages Switching accounts Deleting selected messages from the InboxDeleting messages by date Press Menu Select Delete Old on the Message menu Customizing your email settings Scheduling Auto Sync Select Auto Sync Select OK, and then select Get MailSelecting alert tones Check the Alert me of new mail box Unread messages Imap accounts Message Format Sets the format for messages you retrieve Attaching a signature to a messageSelect Signature Check the Attach Signature box Enter your signature information, and then select OK Messaging Continues to synchronize with Outlook on your computerCreating and sending a text message Messaging Receiving messages Using links in messages Deleting messages Arranging your messagesChatting with Messaging Customizing your Messaging settings Message with the chat icon Enter your message Show timestamps in chats Indicate Display my name in chat window asSelected label color, or only your name Select OK Selecting Messaging alert tones An outgoing message with an error What are all those icons? Your connections to the web and wireless devices This chapter Viewing a web Web browserPress Applications and select Web E B B R O W S E R Goes to your home Creating a bookmark Saving a Viewing bookmarks or saved pagesEditing or deleting a bookmark or saved Select Edit Bookmarks on the Bookmarks menu Select Edit Bookmarks from the Bookmarks menu Enter the desired changes Select OKDownloading files from a web Streaming files from a web Play Copying text from a web Returning to recently viewed pagesFinding text on a web Select Find Text on Page from the Page menu Select Find to start the search Home Page Sets the page that appears when you selectSelect General and set any of the following preferences Normal mode/Fast mode Determines Disable JavaScript BypassesDisable cascading style sheets Connections with Bluetooth devices Select Setup Devices Select Trusted Devices Accepting a connection from another Bluetooth device Press Applications and select Bluetooth Select Bluetooth On A P T E R A P T E R Your photos, videos, and music Camera and Camcorder Pics & Videos Pocket Tunes Taking a picture Camera CamcorderCamera Recording a video Lets you add a voice captionPress Applications and select Camcorder Video in a different location, select one of the following Customizing your Camera settings Go to Camera View or Camcorder View Pics & Videos Viewing a picturePics&Videos Select the album that contains the picture you want to see Viewing a video 3GP 3G2 MPEG-4 video + Qcelp audio + 3g2 file type MP4Select the album that contains the video you want to see Viewing a slide show Sending pictures or videos Copying a picture or video Organizing pictures and videos Saving a picture as wallpaper Adding a picture to a contact entryRotating a picture Deleting a picture or video Select Delete Select Delete to confirm the deletion Viewing pictures and videos on your computer Pocket Tunes Setting up Windows Media Player for MP3Applications and select pTunes Setting up iTunes for MP3 Select Preferences Transferring MP3 files from your computer Transferring music from a CD to your smartphone Select Rip Music Press Applications and select pTunes Listening to music on your Treo smartphoneChoose Song and select a song from the list Select Save List Creating a playlistEditing a playlist Press Applications and select pTunes Your personal information organizer Contacts Calendar World Clock Tasks Contacts Press Phone Select the Contacts favorite buttonSelect New Contact Adding a contact After you enter all the information, select Done Select Photos to add an existing picture to this contactViewing or changing contact information Deleting a contact CalendarDefining your business card Displaying your calendar Creating an event Select OK Type of time units Number of time units Adding an alarm to an eventCreating an untimed event Scheduling a repeating event Create an event, and then select it Select DetailsSelect Other to define a custom Interval Color-coding your schedule Editing or deleting an eventSelect the event you want to edit or delete Select Details Delete Removes the event from your calendar Select OK Customizing display options for your calendar Select Day and set any of the following Day View options Selecting alarm tones World Clock Selecting cities World Clock Setting an alarmAdding cities Setting task priority, due date, and other details TasksAdding a task Tasks Checking off a task Date Displays tasks that are due in a Organizing your tasksSpecific time frame. Select the Date Deleting a task Customizing Tasks Your memos and documents Manage Word, Excel Improve productivity by taking Documents To Go Professional Memos Voice Memo Documents To Go Professional Documents Opening a documentSelect the document you want from the list Memos Voice MemoCreating a memo Memos Listening to a voice memo Creating a voice memoVoice Memo U R M E M O S a N D D O C U M E N T S I C E M E M O O U R M E M O S a N D D O C U M E N T S Your application and info management tools This chapter Viewing and using the alerts Using FindContinue the search Basic Mode Advanced Mode-Math Switching between Basic and Advanced Calculator ModesCalculator Calc Selecting functions in Advanced Calculator Mode Length Length conversions for metric and English values Installing applications Installing bonus software from My Treo on your smartphoneInstalling applications from the Internet My Treo Installing bonus software from My Palm on your computer Installing other third-party applications from a computer Removing applications Manually deleting applications Viewing application infoPress Menu Select Info on the App menu Sending info over a Bluetooth wireless connection Sending information with Bluetooth wireless technologyOpen an application Press Menu Select Send from the App menu Beaming information Smartphone directly at the IR port on Beaming an entryBeaming an application Receiving beamed information Synchronizing information- advancedChanging which applications sync N C H R O N I Z I N G I N F O R M a T I O N a D V a N C E D MAC only Setting up a Bluetooth connection for synchronization Click OK, and then close the Conduit Settings windowSelect Setup Devices Select HotSync Setup Synchronizing over a Bluetooth connection Press Applications and select HotSync Synchronizing over an infrared connection Applications and select HotSync Synchronizing using Microsoft Exchange ActiveSync Select Local Using expansion cards Inserting an expansion card Close the door of the expansion card slot Removing an expansion card Accessing items stored on an expansion card Opening applications on an expansion card Viewing expansion card information Card Info Renaming an expansion card Select Card InfoFormatting an expansion card Press Menu Select Format Card from the Card menu Select OK A P T E R Your personal settings This chapter System sound settings Slide the Ringer switch to SoundSetting system volume levels Silencing sounds Adjusting the brightness Display and appearance settingsChanging the screen font Setting display formats SmallLarge bold Press Applications and select Prefs Press Applications and select Prefs Select Touchscreen Applications settingsSelect a color scheme from the list Select Done Arranging applications by category Press Menu Select Category on the App menuDisplaying applications by category Changing Applications View Changing default applications Three quick buttons that open an application Locking your smartphone and info Press Applications and select Prefs Select Default AppsLocking your keyboard Keyguard Locking your screen Incoming calls received DisablesSelect Keyguard Check any of the following boxes Locking your phone Phone Lock Enter your lock code to change this setting Select OK twice Uncheck the On phone power off boxLocking your smartphone Select the Password box Press Applications and select SecuritySelect the Auto Lock Device box Select OK Do one of the following Working with private entries Hiding or masking all private entriesViewing all private records You can reveal all the entries you’ve hidden or masked Follow these steps to recover from a lost password Select Lost PasswordSecurity and Palm Desktop software Windows Entering owner information Setting the date and time System settingsPress Applications and select Prefs Select Date & Time Optimizing power settings Select PowerSet any of the following preferences On a call, dim backlight after Connection settings Connecting to a virtual private network Common questions This chapter On your computer, click UpgradingStartProgramsPalmSafe HotSync Locate your user folder on your computer Users Desktop software installation Resetting your smartphone Performing a soft resetPerforming a system reset Performing a hard reset Applications and select Replacing the battery Screen Screen appears blank There’s a blinking bell in the upper-left corner SynchronizationPalm Desktop info is damaged, you can Can’t find my user folder Palm Desktop does not respond to a sync attempt Make sure that HotSync manager is running \Program Files\Palm\device name Synchronization starts but stops without finishingMac HD\Applications\Palm\Users\ device name Synchronize Palm Desktop software, and then click Change/Remove Have duplicate entries in Microsoft Outlook after I sync If you’re using Microsoft Outlook sold separately Click ChangeSelect Desktop overwrites handheld, and then click OK My appointments show up in the wrong time slot after I sync Calendar If you’re using Palm Desktop softwareUncheck the New events use time zones box if it’s checked Signal strength is weak PhoneMy smartphone won’t connect to the mobile network Other person hears an echo My smartphone hangs up when I hold it to my ear Hear my own voice echoMy voice is too quiet on the other end Hear static or interference My phone seems to turn off by itself Hands-free devicesPreferences Select Clear Voicemail Icon Confirm all the following Bluetooth setting is on when you Web Can’t tell if data services are availableCan’t send or receive text messages My smartphone won’t connect to the Internet Can’t access a webEither of these icons, press An image or map is too small on my screen It takes a long time for a web page to load Camera Secure site refuses to permit a transaction Making room on your Treo smartphone Application at Third-party applications Perform a hard reset see Performing a hard resetFiles\Palm\device name Error messages Getting more help Terms Evdo Evolution Data Optimized FavoriteHotSync manager HotSync technology Palm Quick Install SMS Short Messaging ServicePartnership Phone E R M S Important safety and legal information FCC Notice Battery safety information Precaution against hearing loss Page Specifications Specification S Specification S Specification S 166, 212 accessing IndexTasks list 190 146 121 To 54187 140 Installing 160-162 Deleting 17, 162, 163229 Opening 7, 33, 34, 47 168 165 197133 136 139-140 192179 105 140 122 125128 106-109 For 48 Cookies 97, 104216 195 146 133Albums 120 224 Dial Pad 31, 39 Dialing 39-42, 47, 65Photos 114, 120 Video clips 115, 120 134 Downloading115 Attaching voice memos to Errors 211, 218 Passwords 45, 193 Displaying 61, 134228 Sending 79, 90 178, 179 copying music to 125 copying photos or videos 162177, 224 opening files on Finding Freezes 201, 204 From pick list 178 full charge battery Bluetooth devices and 57 Connecting to smartphone185 Groupware 210 Icons 99, 187 Ignore buttonEntering 15, 30-31, 195 erasing all Storing 17, 155, 175, 224 synchronizing 15, 19 Troubleshooting 175, 176 installer 160 installingITunes 123, 124 Lock icon 98, 119, 165 Phone193 Music 123 151 Masks 189Sending 43, 88 92-94 220 87, 131, 134 Microsoft Office ManagerSee Documents application Microsoft Outlook. See Outlook 123 Dial Pad 39, 47, 60 email applications 222 files 98, 105 Note button 132 notes169 Installing 16, 161, 203 Microsoft Exchange Owner Preferences screen 195 Icon135 Quarantined files on 16, 18 189, 192 Ending 43, 46, 49Making 39, 47, 49 Dialing 39-42, 47 Entering 39-42, 61 120118 Sending 79, 114 160 Pausing 103, 116 107Music 102 109 Redialing most recent number 221 Resets 201, 204-205 153100 144 Waking up Contacts 40, 61, 132 specific characters 157 text 103 171 119Charging 10, 11 Side button 7, 127, 152 Resetting 192 Screen 140Sounds 141 225 Selecting applications for Setting default application for System resets 201, 204, 218Stopping Adding Assigning to attachments Checking off Displaying 134, 139 159 146 139225-226 Tasks list 27, 134, 144 Upgrades 16-18, 53, 211 troubleshooting Trusted Devices button 107 trusted pairs. See 79-80 Playing 102, 115Photos 116, 117 Tasks 139, 145 Volume button 7, 14, 64 volume conversions Waking up screen 37 wallpaper 39, 60, 121 warrantyPlaying Dialing phone numbers from 42 Accessing 97, 99 104-106 163223 173, 210 104 123 For