Panasonic 1210 How to get help

How to get help

20

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the

Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. More specifically, you can:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge

Base for answers to technical issues

• sign up for automatic notification of new software and documentation

for Nortel equipment

• open and manage technical support cases

Getting Help over the

phone from a Nortel Solutions

Center

If you do not find the required information on the Nortel Technical Support

Web site, and you have a Nortel support contract, you can obtain help

over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, to obtain the phone number for your region go to

www.nortel.com/callus

Getting Help from a specialist by using an Express Routing

Code

Use the following procedure to access some Nortel Technical Solutions

Centers, you can use an Express Routing Code (ERC).Your call is routed

to a specialist in your Nortel product or service. Use the following

procedure to locate the ERC for your product or service, go to

Contents

Main Page Revision history Page Contents Page Page Page Welcome Feature overview Page Page Regulatory and safety information Warnings Page Page Other Page Page DenAn regulatory notice for Japan Page How to get help Page Page Using your IP Phone 1210 Getting started Before you begin IP Phone 1210 display IP Phone 1210 controls Page Page Page Note: Call features and Flexible Feature Codes Installing your IP Phone 1210 Page Attaching the foot stand (optional) Connecting the handset Connecting the headset (optional) Connecting the power (optional) Connecting the LAN Ethernet cable Connecting the PC Ethernet cable Wall-mounting the IP Phone (optional) Customizing your IP Phone 1210basic features Telephone Options Page Adjusting volume Adjusting the display screen contrast Selecting a language Selecting date and time format Accessing display diagnostics Selecting a local dialpad tone Viewing IP Phone information Performing diagnostics Selecting a ring type Enabling or disabling Call Timer Enabling OnHook Default Path Configuring Live Dialpad Page Customizing your IP Phone 1210advanced features Managing your Station Control Password Assigning an SCPW Configuring an Electronic Lock on your IP Phone Locking your IP Phone 1210 Unlocking your IP Phone 1210 Configuring the Local Tools menu Page Note: 1. Preferences 1. Contrast 2. Language 2. Local Diagnostics 3. Network Configuration 4. Lock Menu Using Virtual Office Page Logging in to Virtual Office Using Virtual Office on your remote IP Phone Using Virtual Office on your office IP Phone Disconnecting your office IP Phone from a remote IP Phone Logging out of Virtual Office Operating your IP Phone 1210 Entering and editing text Using the telephone dialpad Using the soft keys Making a call Using Off-hook dialing Using On-hook dialing Using Handsfree dialing Terminating a handsfree call Page Switching from handsfree to headset Using Predial Making a call Editing a Predial number Activating Ring Again Activating Ring Again Calling a Ring Again party after notification Deactivating Ring Again before notification Using Speed Call Storing a Speed Call number Making a call using Speed Call Using System Speed Call Answering a call Managing calls during a call Using Call Hold Placing a call on hold Retrieving a call on hold Using Call Waiting Answering an call during another call Returning to the original call Transferring a call Transferring a call to a third party Returning to the original call if the transfer is incomplete Using Timed Reminder Recall Transferring a call using Timed Reminder Recall Returning to the original call if the transferred call is unanswered Using Attendant Recall Using Call Park Parking a call on the System Park DN Parking a call on a DN (Not System Park DN or own DN) Parking a call using the SPRE code or FFC Retrieving a parked call Recording a Calling Party (Caller) Number Displaying call details Managing calls while away from your desk Using Call Forward Activating Call Forward Deactivating Call Forward Reinstating a Call Forward number Using Internal Call Forward Forwarding internal calls only Deactivating Internal Call Forward Reinstating Internal Call Forward number Using Remote Call Forward Activating Remote Call Forward Deactivating Remote Call Forward Page Managing multiparty calls Using Call Join Setting up a Conference Call Using Conferee Selectable Display Viewing active conferees Disconnecting a conferee Using Group Call Calling group members Answering a group call Ending a group call Managing calls while busy at work Using Make Set Busy Activating Make Set Busy Deactivating Make Set Busy Hotel ppplications Configuring Automatic Wake-Up Entering Automatic Wake-Up call Cancelling Automatic Wake-Up call Verifying Automatic Wake-Up call Paging features Using Call Page Connect to make an announcement Using Radio Page Using Automatic Preselection (Meet-Me page) Using Automatic Post-selection Answering a Radio Page Miscellaneous Call Features Charging a call or charging a forced call Page Charging a conference call to an account Page Using Privacy Release Using External Server Applications Troubleshooting your IP Phone 1210 Virtual Office Page Page Flexible Feature Codes Page Terms you should know Page Page Page Index A C D E L M N O P T U V Page Page Nortel Communication Server 1000 Nortel IP Phone 1210 www.nortel.com User Guide