Panasonic 1210 Troubleshooting your IP Phone 1210

Troubleshooting your IP Phone 1210

104

Troubleshooting your IP Phone 1210

This section provides basic information about troubleshooting your

IP Phone 1210 if Virtual Office causes a problem. For additional help, see

“How to get help” on page 20.

Virtual Office

Table 10 lists error messages and describes actions to correct the

causes.

Table 10: Troubleshooting Virtual Office (Part 1 of 4)

Displayed

message Probable cause Action

Busy, try again Remote IP Phone is

active (not idle).

Wait for remote IP

Phone to become idle

and try again.

ACD is logged on. Log off ACD IP Phone

before you initiate

Virtual Office from

another IP Phone.

Make Set Busy is

inactive on ACD IP

Phone.

Configure Make Set

Busy active on ACD IP

Phone.

Invalid ID (1) Incorrect User ID

entered.

Enter correct User ID.

User ID is not in

Gatekeeper database.

Notify system

administrator.

Contents

Main Page Revision history Page Contents Page Page Page Welcome Feature overview Page Page Regulatory and safety information Warnings Page Page Other Page Page DenAn regulatory notice for Japan Page How to get help Page Page Using your IP Phone 1210 Getting started Before you begin IP Phone 1210 display IP Phone 1210 controls Page Page Page Note: Call features and Flexible Feature Codes Installing your IP Phone 1210 Page Attaching the foot stand (optional) Connecting the handset Connecting the headset (optional) Connecting the power (optional) Connecting the LAN Ethernet cable Connecting the PC Ethernet cable Wall-mounting the IP Phone (optional) Customizing your IP Phone 1210basic features Telephone Options Page Adjusting volume Adjusting the display screen contrast Selecting a language Selecting date and time format Accessing display diagnostics Selecting a local dialpad tone Viewing IP Phone information Performing diagnostics Selecting a ring type Enabling or disabling Call Timer Enabling OnHook Default Path Configuring Live Dialpad Page Customizing your IP Phone 1210advanced features Managing your Station Control Password Assigning an SCPW Configuring an Electronic Lock on your IP Phone Locking your IP Phone 1210 Unlocking your IP Phone 1210 Configuring the Local Tools menu Page Note: 1. Preferences 1. Contrast 2. Language 2. Local Diagnostics 3. Network Configuration 4. Lock Menu Using Virtual Office Page Logging in to Virtual Office Using Virtual Office on your remote IP Phone Using Virtual Office on your office IP Phone Disconnecting your office IP Phone from a remote IP Phone Logging out of Virtual Office Operating your IP Phone 1210 Entering and editing text Using the telephone dialpad Using the soft keys Making a call Using Off-hook dialing Using On-hook dialing Using Handsfree dialing Terminating a handsfree call Page Switching from handsfree to headset Using Predial Making a call Editing a Predial number Activating Ring Again Activating Ring Again Calling a Ring Again party after notification Deactivating Ring Again before notification Using Speed Call Storing a Speed Call number Making a call using Speed Call Using System Speed Call Answering a call Managing calls during a call Using Call Hold Placing a call on hold Retrieving a call on hold Using Call Waiting Answering an call during another call Returning to the original call Transferring a call Transferring a call to a third party Returning to the original call if the transfer is incomplete Using Timed Reminder Recall Transferring a call using Timed Reminder Recall Returning to the original call if the transferred call is unanswered Using Attendant Recall Using Call Park Parking a call on the System Park DN Parking a call on a DN (Not System Park DN or own DN) Parking a call using the SPRE code or FFC Retrieving a parked call Recording a Calling Party (Caller) Number Displaying call details Managing calls while away from your desk Using Call Forward Activating Call Forward Deactivating Call Forward Reinstating a Call Forward number Using Internal Call Forward Forwarding internal calls only Deactivating Internal Call Forward Reinstating Internal Call Forward number Using Remote Call Forward Activating Remote Call Forward Deactivating Remote Call Forward Page Managing multiparty calls Using Call Join Setting up a Conference Call Using Conferee Selectable Display Viewing active conferees Disconnecting a conferee Using Group Call Calling group members Answering a group call Ending a group call Managing calls while busy at work Using Make Set Busy Activating Make Set Busy Deactivating Make Set Busy Hotel ppplications Configuring Automatic Wake-Up Entering Automatic Wake-Up call Cancelling Automatic Wake-Up call Verifying Automatic Wake-Up call Paging features Using Call Page Connect to make an announcement Using Radio Page Using Automatic Preselection (Meet-Me page) Using Automatic Post-selection Answering a Radio Page Miscellaneous Call Features Charging a call or charging a forced call Page Charging a conference call to an account Page Using Privacy Release Using External Server Applications Troubleshooting your IP Phone 1210 Virtual Office Page Page Flexible Feature Codes Page Terms you should know Page Page Page Index A C D E L M N O P T U V Page Page Nortel Communication Server 1000 Nortel IP Phone 1210 www.nortel.com User Guide