Manuals / Panasonic / Home Audio / Stereo Receiver

Panasonic KX-VC500 manual If These Messages Appear, Cause and Solution

Models: KX-VC500

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If These Messages Appear

Additional Information

If These Messages Appear

Message

Call FAILED. Encryption settings (On/Off) must match. Please change the encryption setting on one side and try again.

Call Failed due to wrong encryption password. Please contact your installer.

Check the Main Camera connection.

Unable to register, the contact list is full.

Invalid IP Address.

Invalid Subnet mask.

Invalid Default Gateway.

Invalid Date/Time.

PC is not connected.

Check connection.

Cause and Solution

•The encryption settings do not match those of the other party in a video conference call.

→Change the encryption settings to match those of the other party. (Page 64, Page 72)

•The encryption password settings do not match those of the other party in a video conference call.

→Contact your dealer.

•A cable or cord is not properly connected.

→Check that all cables to the KX-VC500 are connected properly. (Page 15)

•The signal input from the main video camera is invalid.

→A valid signal cannot be received from the connected main video camera. Contact your dealer.

•The contact list has reached its maximum capacity. → Delete unneeded contacts. (Page 59)

•The format of the entered IP address is invalid.

→Enter the IP address correctly, in the format XXX.XXX.XXX.XXX (decimal values separated by periods). For values of only 1 or 2 digits, enter these numbers as they are. Do not enter like [.001].

Example: The IP address is [192.168.0.1].

–Correct entry: [192.168.0.1]

–Wrong entry: [192.168.000.001]

Multicast or broadcast addresses cannot be used.

•The input subnet mask is invalid. → Enter a valid subnet mask.

•The input default gateway is invalid. → Enter a valid default gateway.

•Enter a date within the valid parameters.

→Enter a date between January 1, 2009, and December 31, 2035.

•A cable or cord is not properly connected.

→Check that all cables to the KX-VC500 are connected properly. (Page 49)

•The computer is not turned on. → Turn on the computer.

•The computer is not set to output from its external monitor video out port.

→Change the computer’s settings so that video is output from the external monitor port.

Document Version 2010-10

Operating Manual

91

Image 91

Panasonic KX-VC500 manual If These Messages Appear, Cause and Solution

Contents

HD Visual Communication Unit Operating ManualModel No. KX-VC500 Introduction Feature HighlightsEncrypted Communication TrademarksOpen Source Software Selectable Video Sourceapply PrecautionNotice for users in California contains perchlorate material—specialhandling mayBefore Operation Table of ContentsFor Your Safety Adjusting the Volume and ToneMiscellaneous Contacts and SettingsSpecifications InputPower and Ground Connection For Your SafetyGeneral Operating Safeguards Battery InstallationOperating Manual PowerInstallation BatteryOther Notes about OperationAbout the Operating Environment About Moving the DevicePreventing Data Disclosure Data SecurityPrivacy and Right of Publicity Preventing Data LossFCC Caution Federal Communications Commission RequirementsMain Unit Front Part Names and UsageABC D EF G H Main Unit Back Remote Control Federal Communications Commission Requirements Boundary Microphone Optional AccessoryFor Canada Users Status LED PatternsScreen Standby LED patternDocument Version PreparationOperating Manual Connecting the KX-VC500 Display and Main Video Camera System Layout ExamplesMicrophones 50 dBsplA Noise level Micro– phone40 dBsplA 45 dBsplAAmplifier/Active Speaker Connection Connecting the Display with a Component CableTurning the Power On/Off Home Screen Idle Screen Screen DisplayGuide Menu Screen Idle ScreenMain Video Camera Image Unit InformationVideo Image Video Conference Call ScreenOther party’s information Network Status Indication2Press One-TouchConnection 1 to Making a Video Conference Call1 Press Home • The Home screen is displayed4When you want to end the call, press End 2Select Contact List using and press Enter 1 45 2, 3 Starting a Video Conference 5When you want to end the call, press End4Press Start to start the call The Home screen is displayed1 45 3 Calling by Entering an IP AddressExample: When using Input screen G: The screen will be switched to Input screen Outgoing Call History Calling from the Call HistoryIncoming Call History 1 45 2, When Manual Answer is Set Answering a Video Conference CallThe video conference begins Document Version When Automatic Answer is SetStarting a Video Conference Operating Manual–B Other Site: Layout –R Both Sites: Layout 1Press Layout–G This Site: Layout each time you press Layout Display Example: When using LayoutScreen Layout each time you press Layout Layout Remote sites All Sites Site Site Site This Site Adjusting the Volume Muting the Microphone Reducing Microphone Noise 1Press Tone Adjusting the ToneConnecting the Computer Displaying a Computer’s ScreenDisplaying the Computer’s Screen ResolutionRefresh Rate Hz To return to the Home screen, press Camera Main Connecting the Sub Video Camera Displaying the Sub Video Camera’s Image1Press Camera Sub Displaying the Sub Video Camera’s ImageOperating Manual Displaying Other Video SourcesDocument Version 1Press Camera Sub 14 234Press Camera Main not normally operating Displaying the Connection Status1Press Status Example: The Boundary Microphone connection isDisplaying Unit Information Registering a New Contact Adding Contacts to the Contact List1.Use to select Site 1, Site 2 or Site Editing Contact InformationDeleting a Contact Multi-Point:Use to select 2 sites or 3 sitesRegistering a Contact from the Call History Setting the Unit Name Changing System Settings3.Use to select Network Settings and press Enter Setting the Date and TimeMaking Network Settings Making Sound SettingsMaking Connection Settings –ON: Encryption is enabled Display Unit Information Setting the Mic PositionSetting the Mic Position automatically Setting the Mic Position manually Mic 1: Right side Mic 2: Center Mono When setting Boundary Microphones as followsMic 1: Center stereo Mic 2: Center stereo Mic 3: Center stereoMaking Remote Control Settings Performing Self Diagnosis Performing a Network Test4.Use to select Remote access and press Enter Performing Remote MaintenanceMaking Language Settings Logging in to the Administrator MenuMaking Administrator Menu Settings Making Software Update Settings Making Encryption Settings3.When Automatic Version Check is set to ON Page Updating Software2.Use to select Update Settings and press Enter 2.Use to select Software update and press EnterThe message displayed before the first restart Making Screen Standby SettingsThe message displayed before the second restart Performing System Initialization Making Administrator Password Settings3.Use to select Standby Setting and press Enter Registering a Local Site Making Local Site SettingsEditing Local Site Information Selecting a Local SiteDeleting Local Site Information Input Inputting Letters and NumbersTable 1 English Table 2 French Table 3 Spanish Document Version Switching the Input ModeDeleting an Input Character Inserting Characters1.Open the cover 2.Take out the AA batteries Changing the Remote Control BatteriesMiscellaneous Cleaning the Unit Basic Operation TroubleshootingThe remote control is unresponsive The image is distorted •Default MIC Mute set is set to ON AudioProblem Cause and SolutionSystem Settings Cause and Solution If These Messages AppearMessage Sub-Camerais not connected Check the connection Check sub camera setting <Check camera> Received remote control ID Miscellaneous System Specifications Index Product service When you ship the product