Manuals / Panasonic / Home Audio / Stereo Receiver

Panasonic KX-VC500 manual The image is distorted

Models: KX-VC500

1 98

Download 98 pages 49.26 Kb

Page 88

The image is distorted.

Additional Information

Problem

The image is distorted.

The maximum bandwidth changes during a video conference call.

The computer or sub video camera’s video is not displayed.

It takes a long time to display a clear image when displaying a still image from the sub video camera.

Cause and Solution

•Your hub or router may have different settings than those of the KX-VC500.

→Contact your dealer.

•Packet loss is occurring. (The network is congested.)

→Check the display of the network status indication. (Page 27)

If it is displayed frequently, press [Status] twice and check the fields "Loss" and "Bandwidth", then contact your network administrator or dealer. (Page 57)

•There is not enough bandwidth.

→During a 4-party video conference call, at least 1.5 Mbps of bandwidth is required. Change the "Max. Bandwidth" setting to a value of "2.0Mbps" or higher. (Page 63)

•There may be a problem with your communication lines. → Contact your dealer.

•The maximum bandwidth during a video conference call adjusts to that of the party that has set the lowest bandwidth for the maximum bandwidth setting among all participating parties.

→If there is a problem with your communication lines, contact your dealer.

•Cables or cords may not be connected properly.

→Make sure all connections to the KX-VC500 are correct. (Page 49, Page 52) On the Home screen, press [PC] or [Camera Sub] and then check the computer’s screen or sub video camera’s image. (Page 50, Page 53)

•The computer’s display resolution or refresh rate is incompatible with the KX-VC500.

→Set your computer’s resolution and refresh rate to a setting compatible with the KX-VC500. (Page 50)

•Sending a still image requires time. Packet loss is occurring. → Change the "Still image quality" setting to "HD". (Page 64)

88

Operating Manual

Document Version 2010-10

Image 88

Panasonic KX-VC500 manual The image is distorted

Contents

HD Visual Communication Unit Operating ManualModel No. KX-VC500 Feature Highlights IntroductionTrademarks Open Source SoftwareSelectable Video Source Encrypted CommunicationPrecaution Notice for users in Californiacontains perchlorate material—specialhandling may applyTable of Contents For Your SafetyAdjusting the Volume and Tone Before OperationContacts and Settings SpecificationsInput MiscellaneousPower and Ground Connection For Your SafetyGeneral Operating Safeguards Installation BatteryPower InstallationBattery Operating ManualNotes about Operation About the Operating EnvironmentAbout Moving the Device OtherData Security Privacy and Right of PublicityPreventing Data Loss Preventing Data DisclosureFederal Communications Commission Requirements FCC CautionMain Unit Front Part Names and UsageABC D EF G H Main Unit Back Remote Control Federal Communications Commission Requirements Boundary Microphone Optional AccessoryFor Canada Users LED Patterns Screen StandbyLED pattern StatusDocument Version PreparationOperating Manual Connecting the KX-VC500 Display and Main Video Camera System Layout ExamplesMicrophones Noise level Micro– phone 40 dBsplA45 dBsplA 50 dBsplAConnecting the Display with a Component Cable Amplifier/Active Speaker ConnectionTurning the Power On/Off Screen Display Home Screen Idle ScreenMenu Screen Idle Screen Main Video Camera ImageUnit Information GuideVideo Conference Call Screen Other party’s informationNetwork Status Indication Video ImageMaking a Video Conference Call 1 Press Home• The Home screen is displayed 2Press One-TouchConnection 1 to4When you want to end the call, press End 2Select Contact List using and press Enter 1 45 2, 3 5When you want to end the call, press End 4Press Start to start the callThe Home screen is displayed Starting a Video Conference1 45 3 Calling by Entering an IP AddressExample: When using Input screen G: The screen will be switched to Input screen Outgoing Call History Calling from the Call HistoryIncoming Call History 1 45 2, When Manual Answer is Set Answering a Video Conference CallThe video conference begins When Automatic Answer is Set Starting a Video ConferenceOperating Manual Document Version–B Other Site: Layout –R Both Sites: Layout 1Press Layout–G This Site: Layout each time you press Layout Display Example: When using LayoutScreen Layout each time you press Layout Layout Remote sites All Sites Site Site Site This Site Adjusting the Volume Muting the Microphone Reducing Microphone Noise Adjusting the Tone 1Press ToneDisplaying a Computer’s Screen Connecting the ComputerDisplaying the Computer’s Screen ResolutionRefresh Rate Hz To return to the Home screen, press Camera Main Displaying the Sub Video Camera’s Image Connecting the Sub Video CameraDisplaying the Sub Video Camera’s Image 1Press Camera SubOperating Manual Displaying Other Video SourcesDocument Version 1Press Camera Sub 14 234Press Camera Main Displaying the Connection Status 1Press StatusExample: The Boundary Microphone connection is not normally operatingDisplaying Unit Information Adding Contacts to the Contact List Registering a New ContactEditing Contact Information Deleting a ContactMulti-Point:Use to select 2 sites or 3 sites 1.Use to select Site 1, Site 2 or SiteRegistering a Contact from the Call History Changing System Settings Setting the Unit NameSetting the Date and Time Making Network SettingsMaking Sound Settings 3.Use to select Network Settings and press EnterMaking Connection Settings –ON: Encryption is enabled Display Unit Information Setting the Mic PositionSetting the Mic Position automatically Setting the Mic Position manually When setting Boundary Microphones as follows Mic 1: Center stereo Mic 2: Center stereoMic 3: Center stereo Mic 1: Right side Mic 2: Center MonoMaking Remote Control Settings Performing a Network Test Performing Self DiagnosisPerforming Remote Maintenance 4.Use to select Remote access and press EnterMaking Language Settings Logging in to the Administrator MenuMaking Administrator Menu Settings Making Encryption Settings Making Software Update SettingsUpdating Software 2.Use to select Update Settings and press Enter2.Use to select Software update and press Enter 3.When Automatic Version Check is set to ON PageThe message displayed before the first restart Making Screen Standby SettingsThe message displayed before the second restart Performing System Initialization Making Administrator Password Settings3.Use to select Standby Setting and press Enter Making Local Site Settings Registering a Local SiteSelecting a Local Site Editing Local Site InformationDeleting Local Site Information Inputting Letters and Numbers InputTable 1 English Table 2 French Table 3 Spanish Switching the Input Mode Deleting an Input CharacterInserting Characters Document Version1.Open the cover 2.Take out the AA batteries Changing the Remote Control BatteriesMiscellaneous Cleaning the Unit Troubleshooting Basic OperationThe remote control is unresponsive The image is distorted Audio ProblemCause and Solution •Default MIC Mute set is set to ONSystem Settings Cause and Solution If These Messages AppearMessage Sub-Camerais not connected Check the connection Check sub camera setting <Check camera> Received remote control ID Miscellaneous System Specifications Index When you ship the product Product service