Additional Information
Audio
Problem
The other party cannot hear your voice.
The sound cuts out.
The sound volume is low or cannot be heard at all.
You hear audio feedback.
Cause and Solution
•The microphone cable is not properly connected.
→Check that the microphone is properly connected to the
•The microphone is muted.
→Press [MIC Mute] on the remote control, or press the MIC Mute button on the Boundary Microphone to unmute the microphone. (Page 46)
•"Default MIC Mute set" is set to "ON".
→The microphones are muted at the start of a received video conference call. Confirm the settings. (Page 64)
•The microphone is being obstructed.
→During the video conference call, do not block the microphone with your hand or other object.
•You are too far from a microphone. → Speak close to a microphone.
•More than 5 Boundary Microphones are connected in cascade. → Connect no more than 4 Boundary Microphones at a time.
•There may be a problem with your communication lines.
→Contact your dealer.
•You are too far from a microphone. → Speak close to a microphone.
•The microphone or
→Do not move the
•The microphone is being obstructed.
→During the video conference call, do not block the microphone with your hand or other object.
•There may be a problem with your communication lines. → Contact your dealer.
•The
→Increase the volume level. (Page 45)
Note
•You can set the volume level of a video conference call before starting the call. Confirm the settings. (Page 62)
•The other party’s microphone has been muted.
→Have the other party unmute their microphone.
• The display’s volume settings are too low.
→Increase the volume level of the display.
•The microphone is too close to the display or to speakers.
→Keep microphones at least 1 m (3.3 ft) away from any display or speaker.
•The display’s volume settings are too high. → Decrease the volume level of the display.
Document Version | Operating Manual |
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