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Panasonic KX-VC500 manual The remote control is unresponsive

Models: KX-VC500

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The remote control is unresponsive.

Additional Information

Problem

The remote control is unresponsive.

Cannot connect with another party.

Cause and Solution

•The batteries are depleted. → Replace with new batteries.

•The remote control is being used out of the signal reception range. → Make sure to use the remote control within the signal reception range.

(Page 14)

•The remote control ID differs between the KX-VC500 and the remote control.

→Change the settings so that the remote control ID of the KX-VC500 and the remote control match. Perform the following procedure:

1.Press [Home] on the KX-VC500.

•The Home screen is displayed. Check the remote control ID of the KX-VC500. (Page 25)

Note

•If the remote control ID is not displayed on the Home screen, contact your dealer.

2.Press and hold [·] and [#] at the same time.

3.Within 2 seconds after you release the buttons, press the number (1 to 3) corresponding to the ID displayed on the Home screen.

Note

•If the remote control is still unresponsive after performing the procedure above, contact your dealer.

•The LAN cable is not connected properly.

→Check that it is connected to the KX-VC500 properly. (Page 15) Perform a network test by entering the IP address of the other party, and then confirm the connection to the other party. (Page 69)

•The local site settings are incorrect.

→Confirm the local site settings. Specify the settings that are appropriate for your usage environment. (Page 76)

•The IP address is not entered correctly.

→Confirm that the other party’s IP address is correctly entered.

• The internet connection is not established.

→Some hubs, routers, etc. can take 10 seconds or more to establish an internet connection.

•Your software version does not match that of the other party in a video conference call.

→Contact your dealer.

•There may be a problem with your communication lines. → Contact your dealer.

Document Version 2010-10

Operating Manual

87

Image 87

Panasonic KX-VC500 manual The remote control is unresponsive

Contents

Operating Manual HD Visual Communication UnitModel No. KX-VC500 Introduction Feature HighlightsEncrypted Communication TrademarksOpen Source Software Selectable Video Sourceapply PrecautionNotice for users in California contains perchlorate material—specialhandling mayBefore Operation Table of ContentsFor Your Safety Adjusting the Volume and ToneMiscellaneous Contacts and SettingsSpecifications InputFor Your Safety Power and Ground ConnectionGeneral Operating Safeguards Battery InstallationOperating Manual PowerInstallation BatteryOther Notes about OperationAbout the Operating Environment About Moving the DevicePreventing Data Disclosure Data SecurityPrivacy and Right of Publicity Preventing Data LossFCC Caution Federal Communications Commission RequirementsPart Names and Usage Main Unit FrontABC D EF G H Main Unit Back Remote Control Boundary Microphone Optional Accessory Federal Communications Commission RequirementsFor Canada Users Status LED PatternsScreen Standby LED patternPreparation Document VersionOperating Manual Connecting the KX-VC500 System Layout Examples Display and Main Video CameraMicrophones 50 dBsplA Noise level Micro– phone40 dBsplA 45 dBsplAAmplifier/Active Speaker Connection Connecting the Display with a Component CableTurning the Power On/Off Home Screen Idle Screen Screen DisplayGuide Menu Screen Idle ScreenMain Video Camera Image Unit InformationVideo Image Video Conference Call ScreenOther party’s information Network Status Indication2Press One-TouchConnection 1 to Making a Video Conference Call1 Press Home • The Home screen is displayed4When you want to end the call, press End 2Select Contact List using and press Enter 1 45 2, 3 Starting a Video Conference 5When you want to end the call, press End4Press Start to start the call The Home screen is displayedCalling by Entering an IP Address 1 45 3Example: When using Input screen G: The screen will be switched to Input screen Calling from the Call History Outgoing Call HistoryIncoming Call History 1 45 2, Answering a Video Conference Call When Manual Answer is SetThe video conference begins Document Version When Automatic Answer is SetStarting a Video Conference Operating Manual1Press Layout –B Other Site: Layout –R Both Sites: Layout–G This Site: Layout each time you press Layout Example: When using Layout DisplayScreen Layout each time you press Layout Layout Remote sites All Sites Site Site Site This Site Adjusting the Volume Muting the Microphone Reducing Microphone Noise 1Press Tone Adjusting the ToneConnecting the Computer Displaying a Computer’s ScreenResolution Displaying the Computer’s ScreenRefresh Rate Hz To return to the Home screen, press Camera Main Connecting the Sub Video Camera Displaying the Sub Video Camera’s Image1Press Camera Sub Displaying the Sub Video Camera’s ImageDisplaying Other Video Sources Operating ManualDocument Version 14 23 1Press Camera Sub4Press Camera Main not normally operating Displaying the Connection Status1Press Status Example: The Boundary Microphone connection isDisplaying Unit Information Registering a New Contact Adding Contacts to the Contact List1.Use to select Site 1, Site 2 or Site Editing Contact InformationDeleting a Contact Multi-Point:Use to select 2 sites or 3 sitesRegistering a Contact from the Call History Setting the Unit Name Changing System Settings3.Use to select Network Settings and press Enter Setting the Date and TimeMaking Network Settings Making Sound SettingsMaking Connection Settings –ON: Encryption is enabled Setting the Mic Position Display Unit InformationSetting the Mic Position automatically Setting the Mic Position manually Mic 1: Right side Mic 2: Center Mono When setting Boundary Microphones as followsMic 1: Center stereo Mic 2: Center stereo Mic 3: Center stereoMaking Remote Control Settings Performing Self Diagnosis Performing a Network Test4.Use to select Remote access and press Enter Performing Remote MaintenanceLogging in to the Administrator Menu Making Language SettingsMaking Administrator Menu Settings Making Software Update Settings Making Encryption Settings3.When Automatic Version Check is set to ON Page Updating Software2.Use to select Update Settings and press Enter 2.Use to select Software update and press EnterMaking Screen Standby Settings The message displayed before the first restartThe message displayed before the second restart Making Administrator Password Settings Performing System Initialization3.Use to select Standby Setting and press Enter Registering a Local Site Making Local Site SettingsEditing Local Site Information Selecting a Local SiteDeleting Local Site Information Input Inputting Letters and NumbersTable 1 English Table 2 French Table 3 Spanish Document Version Switching the Input ModeDeleting an Input Character Inserting CharactersChanging the Remote Control Batteries 1.Open the cover 2.Take out the AA batteriesMiscellaneous Cleaning the Unit Basic Operation TroubleshootingThe remote control is unresponsive The image is distorted •Default MIC Mute set is set to ON AudioProblem Cause and SolutionSystem Settings If These Messages Appear Cause and SolutionMessage Sub-Camerais not connected Check the connection Check sub camera setting <Check camera> Received remote control ID Miscellaneous System Specifications Index Product service When you ship the product