Printer Problems, Messages and Lights on | Dell 962 guide

cWhen the printer software installation screen appears, click Install or Install Now.

dFollow the instructions on your screen to complete the installation.

Printer Problems

EN S U R E T H A T T H E P R I N T E R P O W E R C A B L E I S F I R ML Y C O N NE C T E D T O T H E P R IN T E R A ND T H E E L E C T R I C A L O U T L E T .

DE T E R MI N E I F T H E P R I NT E R HA S B E E N HE L D O R P A U S E D

Windows XP

1 Click Start→ Control Panels→ Printers and Other Hardware→ Printers and Faxes. 2 Double-clickDell Photo AIO Printer 962, and then click Printer.

3 Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to deselect the option.

Windows 2000

1Click Start→ Settings→ Printers.

2Double-clickDell Photo AIO Printer 962, and then click Printer.

3Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click Pause Printing to deselect it.

CH E C K F O R F L A S H I N G L I G HT S O N T H E P R I N T E R — For more information, see "Error

Messages and Lights" on page 84.

EN S U R E Y O U IN S T A L L E D T H E IN K C A R T R I D G E S C O R R E C T L Y A ND R E M O V E D T HE S T I C K E R A N D T A P E F R O M E A C H C A R T R I D G E .

MA K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y — For more information, see "Loading

Paper" on page 34.

Troubleshooting

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Dell 962 manual Printer Problems, Messages and Lights on

Contents

Look Inside For Norway United StatesNetherlands Algeria United States Government Restricted Rights Page Contents Understanding the Software Removing and Reinstalling Software Cleaning the Ink Cartridge Nozzles 116 AppendixPage W . d e l l . c o m s u p p o r t . d e l l . c o m Number Part Description Understanding the Printer Parts Number Part Description Right side connector ConnectorLeft side Setting Up Your Printer Accessing Your User’s Guide Using the Operator Panel Installing the Operator PanelUnderstanding the Operator Panel Number Part Purpose Display features Printer status Messages Menus Or Photo CopyFax Scan Operator Panel Menus Selecting Scan Mode Menu Items From this menu You can Scan Mode Menu ItemsYou printed is not satisfactory Selecting Copy Mode Menu Items KEY Press Tone Copy Mode Menu Items Area to the size of the original selected Selecting Fax Mode Menu Items Advanced FAX Fax Mode Menu Items Specific time to send a fax Selecting Advanced Fax Menu Items For PM or 3 for 24-hour mode Single Advanced Fax Mode Menu Items From this Advanced You can select Fax option Telephone service. If they are not available, select Any Fax machine From this Advanced You can select Fax option Glossy/photo Understanding the Automatic Paper Type SensorNormal Photo Transparency Right-click the printer icon Printing Preferences screen appears Load up to Make sure Loading PaperLoad Plain Paper Into the Paper Support Print Media Guidelines for the Paper Support Insert multiple envelopes in the bottom paper feeder Envelopes Print side of the envelopes faces down Paper Guidelines for the ADF Load an Original Document Into the ADF Preprinted Edge-reinforcedThree-hole Copier media Close the top cover Placing Your Original Document on the Scanner GlassTo get a copy with portrait Vertical orientation Horizontal orientation Printing a Document PrintingPrinting Collated Copies of Your Document From Your Computer Printing Photos On the Print Layout tab, click Borderless From a PictBridge-Enabled CameraPrinting More Than one Page on a Sheet of Paper Printing Borderless Photos Follow the instructions on your screen Click OK Printing an Image as a Multi-page PosterPrinting Last Page First Printing a Banner Printing Other Projects Copying Documents Using the Operator PanelCopying Documents Using Your Computer Copying Select a copy quantity 1-99 and color Copying Photos Using the Operator PanelCopying Photos Using Your Computer Click See More Copy Settings to Changing Copy Settings Collating Copies Using the Operator Panel Click this tab Scanning Scanning Photos Using the Printer Software Scanning to Your Computer Over a Network Scan section, click See More Scan SettingsScanning Multiple Pages or Images Scanned text appears Edit your document Save your document Editing Scanned Text Using Optical Character Recognition OCR With most graphics programs, you can customize your image Editing Scanned ImagesSaving an Image on Your Computer Mailing a Scanned Image or Document Creative Tasks section, click E-mail an image or document Enlarging or Reducing Images or DocumentsClick Attach Now Faxing Setting up the Printer With EquipmentEquipment Benefits See this section Connecting to a telephone Connecting directly to a telephone wall jack Connecting to an answering machine Connecting to a computer modem Faxing Using the Printer Operator PanelWhat if I Have a Digital Subscriber Line DSL? Receive a Fax Manually Send a FaxPress Black or Color Receive a Fax Automatically Sending a Fax From the Computer Connecting Cables Receive a Fax Send a Fax Using the Dell All-In-One CenterAccess the Printer Setup Utility Faxing Through the Printer Modem Faxing Through the Computer Modem Install Fax Console Windows XP OnlyOn this tab You can Configure Fax Service Management Windows 2000 Only Configure Fax Console Windows XP OnlyClose the Add/Remove Programs window Click File → Print Receive a Fax Using Fax Console or Fax Service ManagementOpen your file to be faxed Click File →Print Create a Speed Dial List From the Operator Panel Speed Dial Create a Group Dial List From the Operator Panel Create a Speed Dial List From the Computer Use a Speed or Group Dial List Send a Delayed Broadcast FaxBroadcast Send Press Select to save the list Adding Fax Numbers From Which to Block Faxes Using Auto Fax ConvertTo turn on Auto Fax Convert Using the Printer Printing Preferences for printing Using the Dell Printer Solution CenterAdvanced tab This section You can Using the Dell All-In-One CenterTo access the Dell Printer Solution Center Preview To access Printing Preferences Using Printing Preferences Dell Picture Studio Home Using Dell Picture StudioPrinting Preferences Tabs Printing Preferences includes three main tabs Replacing Ink Cartridges Ink Cartridge Maintenance Ink Cartridge Maintenance Photo or black cartridge Aligning Ink Cartridges Click Clean to fix horizontal streaks Cleaning the Ink Cartridge NozzlesClick the Maintenance tab Click Print Ink cartridges align when the page prints Ink Cartridge Maintenance Computer Problems Setup ProblemsWindows XP. click Start→ My Computer Windows XP, click Start→ My Computer Removing and Reinstalling Software Messages and Lights on Printer Problems Fax Problems General Problems Media Guidelines for the Paper Support on Paper Problems Near the ADF Near the paper exit tray 1 Raise the printer unit Error Message What it indicates Solution Error Messages and Lights Color ink cartridge is missing Improving Print Quality To access the Dell Printer Solution Center Troubleshooting Technical Assistance Contacting Dell Contacting Dell Automated Order-Status Service Antigua and Barbuda A. Austin, TexasBusiness Anguilla Austria Vienna Website support.euro.dell.com Argentina Buenos AiresAruba Australia Sydney Brazil Belgium Brussels Website support.euro.dell.comBermuda Bolivia Costa Rica Chile SantiagoChina Xiamen Colombia Dominican Republic Czech Republic Prague Website support.euro.dell.comDenmark Copenhagen Website support.euro.dell.com Dominica Corporate Finland Helsinki Website support.euro.dell.comFrance Paris Montpellier Website support.euro.dell.com Home and Small Business Guatemala Germany Langen Website support.euro.dell.comGreece Website support.euro.dell.com Grenada Jamaica IndiaIreland Cherrywood Website support.euro.dell.com Italy Milan Website support.euro.dell.com Luxembourg Website support.euro.dell.com Japan Kawasaki Website support.jp.dell.comKorea Seoul Latin America Montserrat 100Malaysia Penang Mexico Nicaragua 101Netherlands Amsterdam Website support.euro.dell.com New Zealand 102 103 104 105 W . d e l l . c o m s u p p o r t . d e l l . c o m 107 Terms and Conditions of Sale Software 108 Headings 109 110 What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties and Return Policy What do I do if I need warranty service? How long does this limited warranty last?111 How will you fix my product? What if I purchased a service contract?May I transfer the limited warranty? What will Dell do? 113 Total Satisfaction Return Policy U.S. Only Dell Software License Agreement Dell Inc. Ink and Toner Cartridges Limited Warranties114 115 Limited Warranty 116 Regulatory NoticesGovernment Restricted Rights General Fax Branding FCC Notices U.S. OnlyClass B FCC Identification Information Appendix 119 D ex Index 121 122