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Dell 962 manual Setup Problems, Computer Problems

Models: 962

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Troubleshooting

Follow these tips when you troubleshoot your printer:

•If the printer does not work, ensure that the printer is properly connected to the electrical outlet and computer, if using a computer.

•If an error message appears on the operator panel display, write down the exact message.

Setup Problems

Computer Problems

VE R IF Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W IT H Y O U R C O MP U T E R — The Dell Photo

AIO Printer 962 supports Windows 2000 and Windows XP.

MA K E S U R E Y O U T UR N E D O N B O T H Y O U R P R I N T E R A N D Y O U R C O MP U T E R.

CH E C K T H E USB C A B L E —

•Ensure that the USB cable is firmly connected to your printer and your computer.

•Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer, and then restart the computer.

IF T H E S O F T W A R E I N S T A L L A T I O N S C R E E N D O E S N O T A P P E A R A UT O M A T I C A L L Y, I N S T A L L T H E S O F T W A R E M A N U A L L Y —

1 Insert the Drivers and Utilities CD.

2 In Windows XP. click Start→ My Computer.

In Windows 2000, double-click My Computer from your desktop.

3Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

4When the printer software screen appears, click Install or Install Now.

5Follow the instructions on your screen to complete the installation.

Troubleshooting

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Dell 962 manual Setup Problems, Computer Problems

Contents

Look Inside For Netherlands United StatesAlgeria NorwayUnited States Government Restricted Rights Page Contents Understanding the Software Removing and Reinstalling Software Cleaning the Ink Cartridge Nozzles116 AppendixPage W . d e l l . c o m s u p p o r t . d e l l . c o m Number Part Description Understanding the Printer PartsNumber Part Description Left side ConnectorRight side connector Setting Up Your Printer Accessing Your User’s GuideUnderstanding the Operator Panel Installing the Operator PanelUsing the Operator Panel Number Part Purpose Display features Printer status Messages MenusFax CopyScan Or PhotoOperator Panel Menus Selecting Scan Mode Menu ItemsYou printed is not satisfactory Scan Mode Menu ItemsFrom this menu You can Selecting Copy Mode Menu Items KEY Press Tone Copy Mode Menu ItemsArea to the size of the original selected Selecting Fax Mode Menu Items Advanced FAX Fax Mode Menu ItemsSpecific time to send a fax Selecting Advanced Fax Menu Items For PM or 3 for 24-hour modeSingle Advanced Fax Mode Menu ItemsFrom this Advanced You can select Fax option Telephone service. If they are not available, select Any Fax machine From this Advanced You can select Fax option Normal Photo Understanding the Automatic Paper Type SensorTransparency Glossy/photoRight-click the printer icon Printing Preferences screen appearsLoad Plain Paper Into the Paper Support Loading PaperPrint Media Guidelines for the Paper Support Load up to Make sureInsert multiple envelopes in the bottom paper feeder Envelopes Print side of the envelopes faces downPaper Guidelines for the ADF Load an Original Document Into the ADFThree-hole Edge-reinforcedCopier media PreprintedTo get a copy with portrait Placing Your Original Document on the Scanner GlassVertical orientation Horizontal orientation Close the top coverPrinting Collated Copies of Your Document PrintingPrinting a Document From Your Computer Printing PhotosPrinting More Than one Page on a Sheet of Paper From a PictBridge-Enabled CameraPrinting Borderless Photos On the Print Layout tab, click BorderlessPrinting Last Page First Printing an Image as a Multi-page PosterPrinting a Banner Follow the instructions on your screen Click OKCopying Documents Using Your Computer Copying Documents Using the Operator PanelCopying Printing Other ProjectsCopying Photos Using Your Computer Copying Photos Using the Operator PanelClick See More Copy Settings to Select a copy quantity 1-99 and colorChanging Copy Settings Collating Copies Using the Operator PanelClick this tab ScanningScanning Photos Using the Printer SoftwareScanning Multiple Pages or Images Scan section, click See More Scan SettingsScanning to Your Computer Over a Network Scanned text appears Edit your document Save your document Editing Scanned Text Using Optical Character Recognition OCRSaving an Image on Your Computer Editing Scanned ImagesMailing a Scanned Image or Document With most graphics programs, you can customize your imageClick Attach Now Enlarging or Reducing Images or DocumentsCreative Tasks section, click E-mail an image or document Equipment Benefits See this section Setting up the Printer With EquipmentFaxing Connecting to a telephone Connecting directly to a telephone wall jackConnecting to an answering machine What if I Have a Digital Subscriber Line DSL? Faxing Using the Printer Operator PanelConnecting to a computer modem Press Black or Color Send a FaxReceive a Fax Automatically Receive a Fax ManuallySending a Fax From the Computer Connecting CablesAccess the Printer Setup Utility Send a Fax Using the Dell All-In-One CenterFaxing Through the Printer Modem Receive a FaxOn this tab You can Install Fax Console Windows XP OnlyFaxing Through the Computer Modem Close the Add/Remove Programs window Configure Fax Console Windows XP OnlyConfigure Fax Service Management Windows 2000 Only Open your file to be faxed Receive a Fax Using Fax Console or Fax Service ManagementClick File →Print Click File → PrintCreate a Speed Dial List From the Operator Panel Speed DialCreate a Group Dial List From the Operator Panel Create a Speed Dial List From the ComputerBroadcast Send Send a Delayed Broadcast FaxPress Select to save the list Use a Speed or Group Dial ListTo turn on Auto Fax Convert Using Auto Fax ConvertAdding Fax Numbers From Which to Block Faxes Using the Printer Advanced tab Using the Dell Printer Solution CenterPrinting Preferences for printing To access the Dell Printer Solution Center Using the Dell All-In-One CenterPreview This section You canTo access Printing Preferences Using Printing PreferencesPrinting Preferences Tabs Using Dell Picture StudioPrinting Preferences includes three main tabs Dell Picture Studio HomeReplacing Ink Cartridges Ink Cartridge MaintenanceInk Cartridge Maintenance Photo or black cartridge Aligning Ink Cartridges Click the Maintenance tab Cleaning the Ink Cartridge NozzlesClick Print Ink cartridges align when the page prints Click Clean to fix horizontal streaksInk Cartridge Maintenance Windows XP. click Start→ My Computer Setup ProblemsComputer Problems Windows XP, click Start→ My Computer Removing and Reinstalling SoftwareMessages and Lights on Printer ProblemsFax Problems General ProblemsMedia Guidelines for the Paper Support on Paper ProblemsNear the ADF Near the paper exit tray 1 Raise the printer unit Error Message What it indicates Solution Error Messages and LightsColor ink cartridge is missing Improving Print Quality To access the Dell Printer Solution Center Troubleshooting Technical Assistance Contacting DellContacting Dell Automated Order-Status ServiceBusiness A. Austin, TexasAnguilla Antigua and BarbudaAruba Argentina Buenos AiresAustralia Sydney Austria Vienna Website support.euro.dell.comBermuda Belgium Brussels Website support.euro.dell.comBolivia BrazilChina Xiamen Chile SantiagoColombia Costa RicaDenmark Copenhagen Website support.euro.dell.com Czech Republic Prague Website support.euro.dell.comDominica Dominican RepublicFrance Paris Montpellier Website support.euro.dell.com Finland Helsinki Website support.euro.dell.comHome and Small Business CorporateGreece Website support.euro.dell.com Germany Langen Website support.euro.dell.comGrenada GuatemalaIreland Cherrywood Website support.euro.dell.com IndiaItaly Milan Website support.euro.dell.com JamaicaKorea Seoul Japan Kawasaki Website support.jp.dell.comLatin America Luxembourg Website support.euro.dell.comMalaysia Penang 100Mexico MontserratNetherlands Amsterdam Website support.euro.dell.com 101New Zealand Nicaragua102 103 104 105 W . d e l l . c o m s u p p o r t . d e l l . c o m 107 Terms and Conditions of SaleSoftware 108Headings 109What is not covered by this limited warranty? What is covered by this limited warranty?Limited Warranties and Return Policy 110111 How long does this limited warranty last?What do I do if I need warranty service? May I transfer the limited warranty? What if I purchased a service contract?What will Dell do? How will you fix my product?113 Total Satisfaction Return Policy U.S. Only114 Dell Inc. Ink and Toner Cartridges Limited WarrantiesDell Software License Agreement 115 Limited WarrantyGovernment Restricted Rights Regulatory NoticesGeneral 116Class B FCC Notices U.S. OnlyFCC Identification Information Fax BrandingAppendix 119 D exIndex 121 122