Dell 962 General Problems

80 Troubleshooting

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General Problems

Fax P robl ems

When you have trouble sending or receiving faxes, try these things to fix the problem.

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PRINTER WON’T PRINT AND PRINT JOBS ARE STUCK IN PRINT QUEUE —Print jobs may be

stuck in the print queue if you have multiple instances of your Del l printer installed on your computer.

To check for multiple entries of the printer:

1Click Start→Settings→Printers and Faxes and if you see multiple printer objects for your Dell

printer - might be shown as Dell 962, Dell 962 (Copy 1), and Dell 962 (Copy 2), and so on.

2Print a job to each one of these print objects to see which print object is acti ve.

3Set the active print object as the default printer. by right-clicking on it in the Pri nters and Faxes

window.

4Delete the other copies of the print object by left clicking on each and pressing th e Delete button.

NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete printer that

you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple

instances of your Dell printer in your Printers and Faxes folder, make sure when disconnecting and

reconnecting the printer from your computer’s USB connector tha t you always plug the USB cable back

into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell

printer drivers multiple times from your printer CD.

MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE USB

CABLE IS PROPERLY CONNECTED.

MAKE SURE AN ACTIVE TELEPHONE LINE IS CONNECTED TO THE LINE CONNECTOR ( )

ON THE BACK OF YOUR PRINTER.

MAKE SURE THE FAX NUMBER, COUNTRY CODE, AND DATE/TIME ARE SET CORRECTLY.

MAKE SURE THAT IF YOU ARE USING A DSL OR ISDN LINE, THAT YOU ARE USING A

DIGITAL LINE FILTER ON THE TELEPHONE LINE CONNECTING YOUR WALL JACK TO THE

WALL.

MAKE SURE THE TELEPHONE LINE IS NOT IN USE BY ANOTHER DEVICE SUCH AS A

DIALUP MODEM INTERNET SERVICE. IF IT IS, WAIT UNTIL THE OTHER DEVICE IS

FINISHED BEFORE SENDING YOUR FAX.

Contents

Main Ordering Ink Cartridges and Supplies Your printer has been designed to print using the following ink cartridges. Notes, Notices, and Cautions Page Contents 1Getting Started Users Guide 2Using the Printer 6 3Understanding the Software 4Ink Cartridge Maintenance 5Troubleshooting 6Contacting Dell 8 7Appendix Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Page Page Getting Started Understanding the Printer Parts Page ( left side connector) right side connector) Accessing Your Users Guide Setting Up Your Printer Understanding the Operator Panel Installing the Operator Panel Using the Operator Panel Page Page Operator Panel Menus Scan Mode Menu Items Page Copy Mode Menu Items Page Page 24 Fax Mode Menu Items Page 26 Selecting Advanced Fax Menu Items Advanced Fax Mode Menu Items Page Page Page Page Understanding the Automatic Paper Type Sensor Page Loading Paper Load Plain Paper Into the Paper Support Page 36 Load an Original Document Into the ADF Paper Guidelines for the ADF Page Placing Your Original Document on the Scanner Glass Using the Printer Printing Printing a Document Printing Collated Copies of Your Document Printing Photos Printing More Than one Page on a Sheet of Paper Printing an Image as a Multi-page Poster Printing Last Page First Printing a Banner Printing Other Projects Copying Copying Documents Using the Operator Panel Copying Documents Using Your Computer Copying Photos Using the Operator Panel Copying Photos Using Your Computer Collating Copies Using the Operator Panel Changing Copy Settings Scanning Using the Operator Panel Using the Printer Software Scanning Photos Scanning to Your Computer Over a Network Scanning Multiple Pages or Images Editing Scanned Text Using Optical Character Recognition (OCR) Editing Scanned Images Saving an Image on Your Computer E-mailing a Scanned Image or Document Enlarging or Reducing Images or Documents 52 Faxing Setting up the Printer With Equipment Page Page Faxing Using the Printer Operator Panel Page Sending a Fax From the Computer Page Page Page Page Speed Dial Page Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial) Broadcast Send Adding Fax Numbers From Which to Block Faxes Using Auto Fax Convert Page Understanding the Software Using the Dell Printer Solution Center Using the Dell All-In-One Center Using Printing Preferences Printing Preferences Tabs Using Dell Picture Studio v2.0 Ink Cartridge Maintenance Replacing Ink Cartridges Page Page Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles Page Troubleshooting Setup Problems Computer Problems Removing and Reinstalling Software Printer Problems 80 General Problems Fax P robl ems When you have trouble sending or receiving faxes, try these things to fix the problem. Paper Pr oblems Page Page 84 Error Messages and Lights The following error messages can be found on your computer screen or operator panel display. Page Improving Print Quality Page Page Contacting Dell Technical Assistance Automated Order-Status Service Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix U.S. Terms and Conditions of Sale Page Page Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hard ware Products (U.S. Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you fix my product? May I transfer the limited warranty? Total Satisfaction Return Policy (U.S. Only) Dell Inc. Ink and Toner Cartridges Limited Warranties Dell Software License Agreement Limited Warranty U.S. Government Restricted Rights General Regulatory Notices FCC Notices (U.S. Only) Class B FCC Identification Information Fax Branding Page Index A B C D F G I L M Q R S T W