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TO P R E V E N T J A M S A N D M I S F E E D S , M A K E S U R E :

You use a paper recommended for inkjet printers.

You do not force the paper into the printer.

You do not load too much paper in the printer.

The paper guide rests against the edges of the paper and does not cause the paper to bow in the paper support.

You place the printer on a flat, level surface.

You select the correct paper type and size.

If you are printing a banner, you select Letter Banner or A4 Banner in Printing Preferences.

Error Messages and Lights

The following error messages can be found on your computer screen or operator panel display.

Error Message:

What it indicates:

Solution:

Black Ink Low

An ink cartridge is running low on ink. The Low

Replace the ink cartridge. For

Color Ink Low

Ink warning occurs when your ink cartridges are

more information, see

 

about 25 percent full, 15 percent full, and 5

“Replacing Ink Cartridges” on

 

percent full.

page 71.

 

 

 

Clear paper

A paper jam exists in the printer.

Clear the paper jam, and then

jam

 

press Select on the operator

 

 

panel. For more information,

 

 

see “Check for a paper jam”

 

 

on page 82.

 

 

 

Clear ADF jam

A paper jam exists in the ADF.

Clear the paper jam, and then

 

 

press Select on the operator

 

 

panel. For more information,

 

 

see “Check for a paper jam”

 

 

on page 82.

 

 

 

Load Paper

Your printer is out of paper.

Follow the instructions on the

then Press

 

display to clear the message,

Select

 

and then print your

 

 

document.

 

 

 

Left

The Black or Photo ink cartridge is missing.

Install a Black or Photo ink

cartridge

 

cartridge. For more

missing.

 

information, see “Replacing

Insert Black

 

Ink Cartridges” on page 71.

or Photo

 

 

cartridge

 

 

 

 

 

84

Troubleshooting

Page 84
Image 84
Dell 962 manual Error Messages and Lights, Error Message What it indicates Solution