Additional Information
Problem
Sound cuts out or echoes.
The other party hears noise.
The orientation of the image and sound do not match (the voice of a person on a side of the screen comes from the opposite side’s speaker, etc.).
Cause and Solution
•Adjustments to the environment immediately after a video conference call has begun may not yet have completed.
→Immediately after a video conference call has begun, be sure to speak in turn with other parties. The
•The Boundary Microphone cable is not properly connected.
→Make sure that the cable connecting the Boundary Microphone with the
•The speakers are not properly positioned.
→Position speakers on either side of the display and check that the left/ right wiring is correct. If you place the display at the front of the room and the speakers at the back, the microphone’s left/right spatial direction may be reversed, and the orientation of the image and sound will not match.
•The speakers of the other party are not properly positioned.
→Ask the other party to position speakers on either side of the display. When the MIC position is set automatically, if the other party places the display at the front of the room and the speakers at the back, the microphone’s left/right spatial direction may be reversed, and the orientation of the image and sound will not match.
•The MIC positions set manually by the other party are incorrect.
→Ask the other party to confirm the manual settings of their MIC positions. When setting the MIC position manually, the left/right orientation should match the left/right channels as viewed from the side of the main video camera. When the MIC position is set to "Center stereo", make sure that it is placed with its connector facing the display. (Page 66)
System Settings
Problem
The settings of the
Cause and Solution
•A video conference call is in progress.
→Make settings after ending the current video conference call.
• A video conference call is incoming.
→If a video conference call is received when editing contact list settings, a dialog box will be displayed asking whether to answer the call without saving the settings. Settings other than contact list settings will be lost when a video conference call is received. In that case, change the settings again after the video conference call has finished.
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Operating Manual | Document Version |
