Troubleshooting
Information Codes
When something unusual occurs, the display may show one of the Information Codes listed below. These will help you to identify and correct the problem.
Info. | Meaning |
| Action | page |
Code |
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001 | Recording paper jammed when feeding from the | Remove the jammed paper. | 102 | |
| Paper Tray. |
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007 | Recording paper did not completely exit out of | Remove the Drum Unit/Toner Cartridge | 102 | |
| machine. | Assembly Cartridge and remove the jammed |
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| paper. |
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010 | No recording paper. | Load the recording paper. | 17 | |
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030 | Document is misfeeding. | 1. | Reload the document properly. | 38 |
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| 2. | Remove the document jam. | 103 |
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| 3. | Adjust ADF. | 106 |
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031 | Document paper is too long or jammed. | 1. | Reload the document properly. | 38 |
| Document length exceeds 78.8 inches (2 meters). | 2. | Remove the document jam. | 103 |
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041 | Out of toner. | Replace the Toner Cartridge. | 15 | |
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043 | Toner is getting low. |
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044 | The Life Expectancy of the Drum Unit has been | Replace the Drum Unit. | 15 | |
| reached. |
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045 | Drum Unit/Toner Cartridge Assembly is not installed. | Install the Drum Unit/Toner Cartridge Assembly. | 15 | |
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061 | ADF Door is open. | Close the ADF Door. | ||
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400 | During initial handshake, receiving station did not | 1. | Check with the other party. | |
| respond or communication error occurred. | 2. | Reload the document(s) and send again. |
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402 | During initial handshake, communication error | Reload the document(s) and send again. | ||
| occurred. |
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403 | No polling capability at the remote side. | Ask remote side to set "POLLED=ON". | ||
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404/405 | During initial handshake, communication error | Reload the document(s) and send again. | ||
| occurred. |
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407 | No confirmation from the receiving station for the | Wait a few minutes and send again. | ||
| previous page sent. |
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408/409 | Remote side confirmation of previous page is illegible. | Wait a few minutes and send again. | ||
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410 | Communication aborted on the transmitting side. | Check with the other party. | ||
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411 | Polling password does not match. | Check the polling password. | 68 | |
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412 | No data from the transmitting side. | Check with the other party. | ||
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414 | Polling password does not match. | Check the polling password. | 68 | |
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416/417 | Received data has too many errors. | Check with the other party. | ||
418 |
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420/421 | Machine goes to receiving mode, but receives no | 1. | Remote side misdial. | |
| command from the transmitting side. | 2. | Check with the other party. |
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422/427 | Interface is incompatible. | Check with the other party. | ||
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433/434 | Communication error occurred while receiving. | Check with the other party. | ||
459 |
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436/490 | Received data has too many errors. | Check with the other party. | ||
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