Troubleshooting
If You Have Any of These Problems
Mode | Symptom | Cause / Action | page |
During Standby | The display is blinking | The battery is completely discharged. This may happen at first | |
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| installation. After setting the clock, the blinking will stop. |
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During Transmission | Document doesn't | 1. Check that your document is free of staples and paper | 37 |
| feed/multiple feeds | clips, and that it is not greasy or torn. |
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| 2. Check that your document is the right type to send through |
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| an ADF by consulting the list on "Documents You Cannot |
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| Send". If your document has the characteristics listed, |
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| make a photocopy of your document and send the copy |
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| instead. | 38 |
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| 3. Check that the document is loaded properly. | |
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| 4. Adjust the ADF Pressure. | 106 |
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| Document jam | The information code 030 or 031 will appear on the display if | 103 |
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| the document becomes jammed. |
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Transmission Copy | Vertical lines on the | Check own copy quality. If copy is OK, your machine has no | 104 |
Quality | transmitted document | problem, report to the receiving party that they have a |
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| problem. If copy is NG, clean the Scanning Area. |
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| Transmitted document | 1. Make sure the document is set face down. |
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| is blank | 2. Check own copy quality. If copy is OK, your machine has | 104 |
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| no problem, report to the receiving party that they have a |
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| problem. If copy is NG, clean the Scanning Area. |
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During Reception | No recording paper | The information code 010 will appear on the display if the | 17 |
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| paper runs out. |
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| Recording paper jam | The information code 001 or 007 will appear on the display if | 102 |
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| the paper gets jammed. |
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| Recording paper | Make sure that there is paper in the Paper Tray. Follow the | 17 |
| doesn't advance into | instructions for loading paper. |
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| machine |
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| Recording paper | Check to see if the recording paper is jammed inside of the | 102 |
| doesn't eject after | machine. |
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| printing |
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| Document auto | Check Print Reduction settings. | 63 |
| reduction doesn't work |
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| Out of toner | The information code 041 will appear on the display if the | 15 |
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| Toner Cartridge runs out of toner. |
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Print Copy Quality | Vertical lines printing | Print out a Journal report (e.g. FUNCTION, 6, 1 , SET and 1) | 84 |
| on the received | and check quality to make sure whether your machine has | 15 |
| document | trouble. |
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| If Journal report quality is OK, your machine has no problem, |
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| report to the sending party that they have a problem.If copy is |
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| NG, replace the Toner Cartridge. |
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| Fuzzy print | 1. Make sure you are using the correct paper for the best | 110 |
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| possible print quality. |
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| 2. Try reversing the recording paper to the other side. |
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| Missing dots or lines/ | 1. Make sure you are using the correct paper for the best | 110 |
| inconsistent darkness | possible print quality. |
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| within print | 2. Replace the Toner Cartridge. | 15 |
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| Fading print | Your Toner Cartridge may be running out of toner. Replace the | 15 |
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| Toner Cartridge. |
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| Faint print | You may need to choose a different paper for the best | 110 |
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| possible print quality. |
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