Troubleshooting and Diagnostics | Paradyne 8540, 8546 guide

Hotwire DSL System Description

Troubleshooting and Diagnostics

The Hotwire DSL system provides DSL diagnostic submenu options that:

HPerform PING tests and display results

HPerform a BERT test

HDisplay selftest results for CPU, memories, and ports

HShow major alarms such as Selftest Failure, Processor Failure, and DSL or Ethernet port failure

HShow minor alarms such as Config Error and thresholds exceeded for DSL Margin and Error Rate or Link Down events

HPerform a trace route to an IP address to display a list of intermediate nodes to the destination

HRun a nondisruptive packet echo test over the DSL line to an RTU

NOTE:

You must have Administrator permission to perform most of the troubleshooting and diagnostic activities. However, you can run nondisruptive tests as a user with Operator permission.

For more information about troubleshooting and diagnostics, see Chapter 5,

Diagnostics and Troubleshooting.

8000-A2-GB20-50

April 2000

1-9

Image 19

Paradyne 8540, 8546 manual Troubleshooting and Diagnostics

Contents

HOTWIREr 8540 and 8546 Radsl Cards Copyright E 2000 Paradyne Corporation All rights reserved Contents Radsl Card Configuration Glossary Index Contents Document Purpose and Intended Audience About This Guide Product-Related Documents Document Summary Vii Viii What is the Hotwire DSL System? Hotwire DSL System Description Optional Central Office CO Customer Premises CP Input Hotwire DSL Chassis April DSL Card MCP Card Front View of a Hotwire 8820 GranDSLAM Chassis MCC Card Use this MCC Card This Hotwire ChassisRadsl Cards Levels of Access FeaturesSoftware Functionality Monitoring the DSL Cards Configuring the DSL Cards Troubleshooting and Diagnostics Hotwire DSL System Description Menu and Screen Formats Hotwire Menus and Screens Components of a Hotwire Menu Luserlogin or Ruserlogin where L indicates a local login Components of a Hotwire Screen Keys Definition Commonly Used Navigation Keys Communications Controller MCC Card User’s Guide User Login Screen Hotwire Chassis Main Menu Hotwire Menu HierarchyHotwire Chassis Applications Hotwire DSL MenuHotwire DSL Diagnostics DSL Card Configuration Menu DSL Card Monitoring Menu Logging In to the System Card Selection Screen R D U X X Column Position Display Description Heading Automatically Logging Out Accessing the Hotwire DSL MenuExiting From the System Manually Logging Out Hotwire Menus and Screens Overview Radsl Card ConfigurationPort Naming Conventions For each Service Domain See Perform task Configuring the MCC Card, DSL Cards, and RTUsFor the Management Domain, perform task On the . . . See Card DCE ManagerServer 10BT DCE Manager Router MCC Card DCE Manager Router DCE Manager Server 8546 ISP Router 8540 DSL Configuration Card Status Screens Card Status Options 1 DNS Setup Configure DNSCard Info System Information Time/Date Card Status Options 2Nvram Clear Screen Clear Nvram DOS Machine Nvram Config LoaderCard Reset Reset System Card Status Options 3 Download Code Download Code and Apply Download Card Status Menu Options 4Apply Download Ports Options 1 DSL Configuration Ports ScreensEthernet Port DSL Ports DSL Parameters Ports Options 2 DSL Ports DSL Parameters cont’d Ports Options 3Thresholds for Trap Messages Interfaces Options 1 DSL Configuration Interfaces ScreensGeneral Interfaces IP Network Interfaces Options 2Control Control Interface Link Options Echo Policy Default =Interfaces Options 3 Negotiate Options DSL Configuration Users Screens Users Options Users * Configure Account DSL Configuration IP Router Screens Message Meaning Static Routes IP Router Options 1 Martian Networks IP Router Options 2Filter Table IP Router Options 3 IP Router Filters IP Filter ConfigurationDelete Rule Yes/No IP Router Options 4 Management System Source Validation for Radsl Cards DSL Configuration Snmp Screens Security Snmp Security Snmp OptionsCommunities/Traps Snmp Communities/Traps DSL Configuration Dhcp Relay Screens Select Configuration → Dhcp Relay → Domain Names A-G-A Configuring Dhcp Relay Agent dynamic addressing Servers Dhcp Relay OptionsDomain Names Interface IP Address Read-only DSL Configuration RTU Screens RTU Selection RTU Options DSL Monitoring Menu Monitoring the Hotwire DSL System DSL Monitoring Card Status Screens Card Status Options Login HistoryCard Info General Card Information DSL Monitoring Physical Layer Screens Active List Active Ports List Physical Layer Options 1Ether Statistics Ethernet Statistics Hdlc Bus Stats Hdlc Bus Statistics Physical Layer Options 2 DSL Link Perf DSL Link Performance Summary Physical Layer Options 3 Customer Data Physical Layer Options 4DSL Perf Stats DSL Performance Stats All Data Physical Layer Options 5 DSL Error StatsDSL Xmit Status DSL Transmit Stats DSL Monitoring Interfaces Screens Active List Active Interfaces List Monitor Interfaces OptionsStatus Interface Status Monitoring → Network Protocol B-D DSL Network Protocol Screens Socket Statistics Network Protocol Options 1UDP Statistics TCP Data Stats TCP Data Statistics Network Protocol Options 2 TCP Connection Statistics Network Protocol Options 3IP Statistics Icmp Statistics Icmp Packet Statistics Network Protocol Options 4 Snmp Statistics Network Protocol Options 5 Hdlc Statistics Hdlc Statistics Network Protocol Options 6 Ipcp General Stats PPP H C Network Protocol Options 7PPP Stats General H a LCP Stats PPP H B DSL IP Router Screens Routing Table Screen Routing TableRoute Information Window ARP Table DSL Configuration RTU Screens RTU Information Applications Screens Diagnostics and Troubleshooting Applications Options Ping IP SettingsTraceRoute Diagnostic Screens Packet Echo Test Diagnostics OptionsAlarms Card Alarms Selftest No Response at Startup TroubleshootingChecking Alarms Major Alarms 1 Failure Type Action Responding Major Alarms 2 Failure Type ActionEthernet port 1. Check cable connections to the DSL chassis DSL port Margin Minor Alarms 1 Failure Type ActionThreshold Error Rate Minor Alarms 2 Failure Type ActionLink Down Example Syslog Messages Syslog Messages Example 3. System Status Message Network Problems 1 Action Network Problems Interfaces A-C Network Problems 2 Action Monitoring the Hotwire DSL System Network Problems 3 Action Diagnostics and Troubleshooting Download Code Scenario Two Download Only System Download CodeApply Download Fully Operational System DSL Snmp Community Strings and Authentication Failure Trap Setting Up Snmp Trap FeaturesSnmp Traps Enable DSL Port Traps Table B-1. DSL Card Traps 1 Event Severity Comment Trap # DSL Card Traps Snmp Traps XDSL margin low Minor Table B-1. DSL Card Traps 4 Event Severity Comment Trap # Table B-2. Standard Traps Event Trap Class Comment RTU Related TrapsStandard Traps Enterprise-Specific Traps Snmp Traps Hotwire 5446 RTU Setup Overview RTU Setup Figure C-1. IP Routing Table Example IP Injection Type IP Address Network Mask Next Hop Router Downloading the IP Injection Tool Accessing the Hotwire 5446 RTU IP Injection MIB Accessing the IP Injection Tool Community String Entries Additional pdn-common MIBs Supported IP and Device MIBs Supported Configuration Requirements Network Management Systems From an Snmp workstation Using a MIB Browser MIB Browser Techniques Procedures IP Injection Tool Group Objects Table Viewable 5446 RTU ARP Table Glossary Gateway address EthernetEthernet address Filter Pots splitter OpenLane DCEManager Packet Upstream TelnetTerminal emulation TraceRoute Numbers Index IN-2