Pitney Bowes B702 Troubleshooting 7

7-5SV60941 Rev. B

Error and Warning Messages

No Ribbon

The ribbon is exhausted, broken or no ribbon cassette is loaded. Replace the ribbon cas-

sette (Chapter 6), close the cassette door and press Enter.

Please Wait

Printhead temperature is out of range. Wait until it warms up.

Press Enter to Restart

Press Enter to restart the meter.

Remove Mail

The mailpiece did not complete its path through the print area. Carefully remove the mail-

piece from the transport and reinsert it.

Ribbon Out

The ribbon supply is critically low; you must press Enter after each mailpiece is processed.

Replace the ribbon cassette immediately (Chapter 6).

No Ad

The selected slogan is not available. See Chapter 8 for instructions on loading ad slogan

cartridges.

Value Error

You entered an "illegal" value, that is, a value the meter can't accept.

Troubleshooting • 7

Contents

Main *sv60941RevA* PostPerfectTM Postage Meter B700, B702 US English Version Setup and Operator Guide Page Page Table o f C ontents Chapter 4Setting Up the Meter Chapter 5Refilling the Meter Chapter 6Replacing the Ribbon Page 1 Introduction About Your Meter About this Book The Quick Reference Guide Equipment Specifications Material Meter Settings Glossary Safety Notes Safety Notes Page The B700/B702 5 Controls, Indicators and Machine Features, Rear View 4 3 1 2 B700/B702 Keypad (User Mode) Page Keypad Template (Setup Mode) Page Page 3 Using the Mete r Turning the Meter On Before You Apply Power Applying Power Warning Prompts Page Selecting an Ad Slogan Omitting the Date Selecting an Inscription Selecting an Account Standard Operation (B702 and B700 With No Accounting) Checking and Clearing the Batch Register Printing a Register Report (B702 and B700 With or Without Accounting) Printing a Register Report If You Have Departmental Accounting Printing an Account Report Printing Account Reports Printing Postage Using the Default Value Page Changing the Postage Value Printing Postage Using the Memory Keys (B700 Only) Page Page 4 Setting Up the Meter Entering Alpha Characters Entering Numeric Characters Using the Keyboard Setup Template Entering Setup Navigating the Menus B700 Only B702 Only Setting Up Options Setup Up Options (continued) Menu ID Prompt Function Go To Page Setup Up Options (continued) Menu ID Prompt Function Go To Page Page Menus 3, 4, 5 and 6: Set Memory Keys (B700 Only) Menu 8: Select Default Advertisement Menu 7: Set Daylight Saving Time Menu 9: Set Default Inscription Menu 10: Set Account Default Menu 11: Set Low Funds Warning Menu 12: Set Postage Default Value Menu 13: Set Timeout Length Menu 14: Activate Features Menu 15: Print Setup Report Menu 16: Print Account Report Page Menu 18: Move Clock Ahead and Menu 19: Move Clock Back Menu 20: Create Account Menu 21: Delete Account Menu 22: Change Account Names Page Menu 25: Enable Accounting Menu 26: Set Time of Date Change Page Page 5 Refilling Your Meter Obtaining the Current Meter Access Code Obtaining the Refill Combination Refilling Your Meter on the Internet Refilling Your Meter on the Phone Obtaining the Refill Combination Entering Your Refill Amount into the Meter Purchase Power Reserve Account Page United States Postal Service Page Obtaining the Current Meter Access Code Performing an Inspection on Your Meter Performing the Inspection Entering Your Combination in the Meter Performing an Inspection on Your Meter Page Page Page Page 6 Replacing the Ribbon Installing the New Cassette Replacing the Ribbon 6 Page Page 7 Troubleshooting Error and Warning Messages Fault Messages If You Need Service Troubleshooting 7 7 Troubleshooting Troubleshooting 7 Page Page Advertising Slogan Cartridge Using the Slogan Cartridge Supplies and Options 8 Advertising Slogan Cartridge Moistener (B700 Only) Attaching the Moistener Filling Moistener Using the Moistener Supplies and Options 8 Bypassing the Moistener Maintaining the Moistener DataLink (Electronic Interface Unit) (B700 Only) Ordering Supplies and Options Page Appendix Meter Inscriptions Appendix Available Inscriptions Page *sv60941Revb* PostPerfectTM Postage Meter B700, B702 US English Version Setup and Operator Guide