Help Desk, Hardware Support | Q-Logic 16HA manual

Appendix B QLogic Customer Support

This appendix describes the basic warranty and customer support. Customers who purchased directly from QLogic may contact Customer Support as described in this appendix. We encourage other customers to contact their reseller or authorized maintenance provider.

Help Desk

Description: Consists of:

•Assistance related to questions about QLogic products.

•Diagnostic assistance.

•Providing information about available ﬁxes and workarounds.

Availability: Provided from QLogic Corporation, Eden Prairie, Minnesota, USA, from 8:00 AM to 5:00 PM Central Time Monday through Friday excluding QLogic’s observed holidays.

Contact Us:
Telephone:	..........................................(952) 932-4040
E-mail:	support@QLogic.com
Fax:	(952) 932-4018 Attention: Customer Support
Web:	www.QLogic.com

Hardware Support

QLogic will repair or replace defective hardware during the warranty period after receipt of equipment by QLogic, providing that the equipment has not been subject to abuse per the Basic Warranty deﬁnition.

Please observe the following guidelines:

•QLogic must authorize all hardware returns.

•You are responsible for proper return packaging and shipping charges.

•You may authorize hardware outside of warranty and a current service plan to be repaired at QLogic’s current rates.

•Items missing from the return hardware will not be replaced upon repair.

SANbox-16HA Fibre Channel Switch		QLogic Customer Support B-1
Installer’s/User’s Manual	59005-03 Rev. A	QLogic Customer Support B-1

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Q-Logic 16HA user manual Help Desk, Hardware Support

Contents

SANbox-16HA High Availability Fibre Channel Switch Release Number 03, Revision a August Table of Contents 59005-03 Rev. a Installer’s/User’s Manual Installation Removal/Replacement Procedures Diagnostics/TroubleshootingMulti-Chassis Fabrics Reference Information QLogic Customer Support ViiIndex List of Figures and Tables Intended Audience How to Use This Manual Related Materials Sicherheitshinweise Safety Notices Federal Communications Commission FCC Class a Statement Communications Statements CE Statement Vcci Class a Statement Labeling Requirements Laser Safety Information Pièces Accessibles Accessible PartsZugängliche Teile QLogic Customer Support Preface 59005-03 Rev. a Installer’s/User’s Manual Introduction Section Major Fibre Channel Port Features Major Fibre Channel Port Features Segmented Loop Port SLPort Overview Fabric Port Overview Private Loop Segment Switch SLPort Management Private Loop Translated Loop Port TLPort OverviewFabric TCP/IP Example 8General Description Major Switch Chassis Features Major Switch Chassis Features 10General Description Major Switch Management Features Major Switch Management Features Hard Zones Name Server Zoning by World Wide Name 14General Description Telnet Switch Management ToolsSANsurfer Switch Management Application Switch Management Tools Simple Network Management Protocol Snmp Trivial File Transfer Protocol Tftp Fibre Channel Ports Fibre Channel Ports GigaBit Interface Converters GBICs Gbic Connector Front Panel Controls Power SwitchesTest Mode Switch Front Panel Controls Heartbeat LED Yellow Switch Logic Power Good LED GreenPower Supply Fail LED RED Front Panel LEDs Logged-In LED Green Over Temperature LED Red Trafﬁc LED Yellow AC Input Power Connectors and FusesSwitch Management Connector AC Input Power Connectors and Fuses Chassis Back Chassis Back Back Panel Lights Power Supplys Unpack Installation Place or Mount the Equipment Place or Mount the EquipmentShelf Mount Rack Mount Cabinet Mounting Bracket IEC Class 1 Laser Information Label Connect to AC Power Install GBICsInstall GBICs Connect to AC Power Check the Power-On-Self-Test Post Results Switch Logic Power Good LEDSwitch Logic Power Good LED Private Devices Cable Fibre Channel Devices to the SwitchCable Fibre Channel Devices to the Switch Public Devices Tuning Switch PortsMixing Public and Private Devices on the Same Loop Port Buffer Credits Distance Incorrect Cabling Hot-PluggableConnections Examples Public FC To Scsi Bridge Local Area Network LAN Public Storage ServersPublic Loop Storage Devices Public Loop Devices Public Loop Jbod Private Loop Storage Servers Private Translated Loop Public Loop Workstations Conﬁgure the Chassis Configure the Chassis SLPorts Configure the PortsConﬁgure the Ports Fabric Ports TPorts TLPorts Tuning Ports for Multi-Frame Sequences Zoning Zoning Operating the Switch Rack and Shelf AdministrationRack and Shelf Administration Diagnostics/Troubleshooting Power Supply Troubleshooting Shaded text in table denotes abnormal indications Corrective Status Action System Status For example Power-On-Self-Test Post Power-On-Self-Test PostOverview Power-On-Self-Test Post Test/Failure Descriptions Heartbeat LED Blink Patterns Force Prom Mode in Effect 5 Blinks Fibre Channel Port Loop-back Test Failure 8 Blinks Switch Auto-Route Test Failure 10 Blinks Cable Continuity Tests Cable Continuity Tests Removal Input Fuse Input Fuse Replacement Gbic Connector Keyway Latch Bail Gbic Power Supply Power Supply Battery Battery Battery Multi-Chassis Fabrics Introduction Three Multi-Chassis Topologies Choosing a Topology Bandwidth Between Chassis Cascade Topology Cascade Topology Cascade Latency Cascade Fabric Size Cascade Physical Distance between Chassis Cascade Bandwidth Mkii Compatibility Cascade Zoning Mesh Topology Mesh TopologyMesh Fabric Size Mesh Latency Mesh Physical Distance Between Chassis Mesh Bandwidth Mesh Zoning Multistage Fabric Size Multistage TopologyTPort Rules for SANbox IO/T Chassis TPort Rules for SANbox Cross-Connect CC Chassis Multistage Physical Distance Between Chassis Multistage BandwidthMultistage Zoning Multistage Examples Multistage Topology SANbox-16 Multistage with eight CC chassis TPort Cable Length CablingFiber Optic TPort Connections Copper TPort Connections Chassis Conﬁguration Chassis Configuration Chassis Conﬁguration Process Chassis Configuration Process 20Multi-Chassis Fabrics Appendix a Switch SANbox-16HA Fibre Channel Switch SpeciﬁcationsSANbox-16HA Fibre Channel Switch Specifications Superscalar 40-MHz Intel i960HA Fabric Management Switch Maintainability Switch Electrical Switch MechanicalSwitch Environmental Shortwave Laser Gbic multi-mode Switch Regulatory Certiﬁcations Copper Inter-Enclosure Gbic active Longwave Laser Gbic single-mode Copper Intra-Enclosure Gbic passive 444.5 17.78 552.45 21.75 508 20.00 444.5 17.5 38.1 Hardware Support Help Desk Customer Responsibilities Software SupportSoftware Support Index Index LED heartbeat 1-20 logged-in Device discovery Zoning cascade 5-8 description 2-21 mesh 5-11 multistage Index 59005-03 Rev. a Installer’s/User’s Manual