Software Support, Customer Responsibilities | Q-Logic 16HA instruction

Software Support

Software Support

QLogic actively supports the current software/ﬁrmware release and the prior release for 6 months following the general availability date for the current release. You are encouraged to keep your software/ﬁrmware levels current.

For supported software:

•QLogic will attempt to isolate and verify the reported problem.

•If applicable, QLogic will give you a software/ﬁrmware ﬁx or work around along with descriptive documentation.

Customer Responsibilities

Quality support requires a partnership between you and QLogic. As such, you are expected to:

•Provide QLogic with initial problem investigation information and severity evaluation.

•Assure proper supervision, control and management of QLogic products.

•Implement proper backup procedures.

•Train your staff about QLogic product use and operation.

•Provide adequate resources to implement the corrections suggested by QLogic.

•Attempt to reproduce reported problems and/or provide information requested by QLogic.

•Designate a properly trained person to serve as the primary QLogic contact.

B-2QLogic Customer Support		SANbox-16HA Fibre Channel Switch
B-2QLogic Customer Support	59005-03 Rev. A	Installer’s/User’s Manual

Image 116

Q-Logic 16HA user manual Software Support, Customer Responsibilities

Contents

SANbox-16HA High Availability Fibre Channel Switch Release Number 03, Revision a August Table of Contents Installation 59005-03 Rev. a Installer’s/User’s Manual Multi-Chassis Fabrics Diagnostics/TroubleshootingRemoval/Replacement Procedures Reference Information Index ViiQLogic Customer Support List of Figures and Tables How to Use This Manual Intended Audience Related Materials Safety Notices Sicherheitshinweise Communications Statements Federal Communications Commission FCC Class a Statement CE Statement Vcci Class a Statement Laser Safety Information Labeling Requirements Zugängliche Teile Accessible PartsPièces Accessibles QLogic Customer Support Preface 59005-03 Rev. a Installer’s/User’s Manual Section Introduction Major Fibre Channel Port Features Major Fibre Channel Port Features Fabric Port Overview Segmented Loop Port SLPort Overview Switch Private Loop Segment SLPort Management Fabric Translated Loop Port TLPort OverviewPrivate Loop TCP/IP Example 8General Description Major Switch Chassis Features Major Switch Chassis Features 10General Description Major Switch Management Features Major Switch Management Features Hard Zones Name Server Zoning by World Wide Name 14General Description Switch Management Tools SANsurfer Switch Management ApplicationSwitch Management Tools Telnet Trivial File Transfer Protocol Tftp Simple Network Management Protocol Snmp Fibre Channel Ports Fibre Channel Ports Gbic Connector GigaBit Interface Converters GBICs Power Switches Test Mode SwitchFront Panel Controls Front Panel Controls Switch Logic Power Good LED Green Power Supply Fail LED REDFront Panel LEDs Heartbeat LED Yellow Over Temperature LED Red Logged-In LED Green AC Input Power Connectors and Fuses Switch Management ConnectorAC Input Power Connectors and Fuses Trafﬁc LED Yellow Chassis Back Chassis Back Power Supplys Back Panel Lights Installation Unpack Place or Mount the Equipment Shelf MountRack Mount Place or Mount the Equipment Cabinet Mounting Bracket IEC Class 1 Laser Information Label Install GBICs Install GBICsConnect to AC Power Connect to AC Power Switch Logic Power Good LED Switch Logic Power Good LEDCheck the Power-On-Self-Test Post Results Cable Fibre Channel Devices to the Switch Cable Fibre Channel Devices to the SwitchPublic Devices Private Devices Mixing Public and Private Devices on the Same Loop Switch PortsTuning Distance Port Buffer Credits Connections Hot-PluggableIncorrect Cabling Examples Public Loop Storage Devices Local Area Network LAN Public Storage ServersPublic FC To Scsi Bridge Public Loop Public Loop Devices Private Loop Storage Servers Jbod Public Loop Workstations Private Translated Loop Configure the Chassis Conﬁgure the Chassis Configure the Ports Conﬁgure the PortsFabric Ports SLPorts TLPorts TPorts Tuning Ports for Multi-Frame Sequences Zoning Zoning Rack and Shelf Administration Rack and Shelf AdministrationOperating the Switch Diagnostics/Troubleshooting Power Supply Troubleshooting Corrective Status Action Shaded text in table denotes abnormal indications System Status For example Overview Power-On-Self-Test PostPower-On-Self-Test Post Power-On-Self-Test Post Heartbeat LED Blink Patterns Test/Failure Descriptions Force Prom Mode in Effect 5 Blinks Fibre Channel Port Loop-back Test Failure 8 Blinks Switch Auto-Route Test Failure 10 Blinks Cable Continuity Tests Cable Continuity Tests Input Fuse Removal Replacement Input Fuse Gbic Connector Keyway Latch Bail Gbic Power Supply Power Supply Battery Battery Battery Multi-Chassis Fabrics Three Multi-Chassis Topologies Introduction Choosing a Topology Bandwidth Between Chassis Cascade Topology Cascade Topology Cascade Fabric Size Cascade Latency Cascade Bandwidth Cascade Physical Distance between Chassis Cascade Zoning Mkii Compatibility Mesh Topology Mesh Fabric SizeMesh Latency Mesh Topology Mesh Bandwidth Mesh Physical Distance Between Chassis Mesh Zoning Multistage Topology TPort Rules for SANbox IO/T ChassisTPort Rules for SANbox Cross-Connect CC Chassis Multistage Fabric Size Multistage Zoning Multistage BandwidthMultistage Physical Distance Between Chassis Multistage Examples Multistage Topology SANbox-16 Multistage with eight CC chassis Cabling Fiber Optic TPort ConnectionsCopper TPort Connections TPort Cable Length Chassis Configuration Chassis Conﬁguration Chassis Configuration Process Chassis Conﬁguration Process 20Multi-Chassis Fabrics Appendix a SANbox-16HA Fibre Channel Switch Specifications SANbox-16HA Fibre Channel Switch SpeciﬁcationsSwitch Superscalar 40-MHz Intel i960HA Switch Maintainability Fabric Management Switch Environmental Switch MechanicalSwitch Electrical Switch Regulatory Certiﬁcations Shortwave Laser Gbic multi-mode Longwave Laser Gbic single-mode Copper Inter-Enclosure Gbic active Copper Intra-Enclosure Gbic passive 444.5 17.78 552.45 21.75 508 20.00 444.5 17.5 38.1 Help Desk Hardware Support Software Support Software SupportCustomer Responsibilities Index Index LED heartbeat 1-20 logged-in Device discovery Zoning cascade 5-8 description 2-21 mesh 5-11 multistage Index 59005-03 Rev. a Installer’s/User’s Manual