Ricoh CL3000, CL3000e 5. Troubleshooting, 6. Appendix

ii

5. Troubleshooting

Error & Status Messages on the Control Panel....... .........................................53

Printer Does Not Print.........................................................................................62

Other Printing Problems.....................................................................................65

Removing Misfed Paper......................................................................................69

When "Remove Misfeed A:Internal Path" Appears..................................................69

When "Remove Misfeed B: Fusing Unit" Appears...................................................70

When "Remove Misfeed Y: Paper Tray" Appears....................................................72

When "Remove Misfeed Z: Duplex Unit" Appears...................................................73

6. Appendix

Moving and Transporting the Printer.................................................................75

Moving the Printer....................................................................................................76

INDEX................................... ................................. .................................. ... 77

AresPGBMaintGuide-F_FM.book Page ii Friday, July 26, 2002 5:17 PM

Contents

Main MANUALS FOR THIS PRINTER MANUALS PROVIDED Printed Manuals Manuals on CD-ROM Icons QUICK INSTALLATION GUIDE WHERE TO PUT THE PRINTER Warning Caution UNPACKING THE PRINTER AND CHECKING THE CONTENTS OF THE BOX Sheet 1/2 Go to sheet 2/2. CONNECTING THE POWER CORD Paper Input Warning Sheet 2/2 (From sheet 1/2) PRINTING THE TEST PA GE Paper Input List/Test Print List/Test Print: Config.Page CONFIGURING THE PRINTER FOR THE NETWORK Paper Input Active Protocol Host Interface Host Interface: Network Setup Maintenance Guide Page i TABLE OF CONTENTS 1. Getting Started 2. Paper and Other Media 3. Replacing Consumables and Maintenance Ki t 4. Cleaning and Adjusting the Printer 5. Troubleshooting 6. Appendix 1 Trademarks Notes: Safety Information Safety During Operation 3 R WARNING: 4 R CAUTION: 5 R CAUTION: ENERGY STAR Program 7 How to Read This Manual Symbols Page 1. Getting Started Features of this Printer Guide to the Printer Exterior: Front View 1. 2. 3. Basic Model Printer Exterior: Rear View 1. 2. 3. 4. Network Standard Model Exterior: Rear View 1. 2. 3. 4. Inside 1. 2. 3. Model Printer) Control Panel 1. 2. 3. 4. 2. Paper and Other Media Input Paper Sizes (Metric version) Paper and Other Media Supported by This Printer Paper Sizes Paper and Other Media 16 Means that the size is supported and the printer selects the paper size au- tomatically. Input Paper Sizes (Inch version) Means that the size is not supported. Paper and Other Media Supported by This Printer 17 Paper weight and number of sheets to be set 18 Paper Recommendations Loading Paper Storing Paper Types of Paper and Other Media Plain Paper Page 20 Envelopes Paper not supported by this printer 21 Print Area Loading Paper Page Loading Paper in the Bypass Tray A B C D E C Bypass Size: 8 1/2 13 Custom Size: Horiz. 200mm 27 Specifying a paper type for the Bypass Tray Menu: Paper Input Paper Input: Paper Type Paper Type: Bypass Tray Bypass Tray: Thick Paper Page 3. Replacing Consumables and Maintenance Kit Toner Cartridge A Add Toner XXX/XXX Toner is Almost Empty:XXX Page Page Waste Toner Bottle Type 125 Page 34 Photo Conductor Unit Type 125 Black/Color Photo Conductor Unit Type 125 Black B Photo Conductor Unit Type 125 Color A Page 36 F G H Photo Conductor Unit Type 125 Black Photo Conductor Unit Type 125 Color Page 38 Fusing Unit Type 125 Fusing Unit Transfer Roller A Replace Fusing Unit Soon Replace Fusing Unit Page Page Page Intermediate Transfer Unit Type 125 Page Page Page Maintenance: Maint. Reset Maint. Reset: Transfer Belt Transfer Belt: Press # to Reset 4. Cleaning and Adjusting the Printer Cautions to Take When Cleaning Adjusting the Color Registration Menu: Maintenance Maintenance: Color Regist. Press # To Adjust Adjusting... Completed Maintenance: Color Regist. Adjusting the Image Density E Menu: Maintenance H Image Density: Black Black: (-10 +10) 0 Ready Adjusting the Tray Registration D E Menu: Maintenance Maintenance: Registration Registration: Prt. Test Sheet Prt. Test Sheet: Tray 2 F Registration: Adjustment Adjustment: Horiz.: Tray 2 Horiz.: Tray 2: (-15 +15) 0 Ready 53 5. Troubleshooting Alert Messages Error & Status Messages on the Control Panel Status Messages Page Page Page Page Page Page 60 Print Error Messages ("Error Log" in Configuration Page) Page Printer Does Not Print Printer Does Not Print 63 If the printer is connected to the computer using the in- terface cable 64 Network Connection UTILITY\1394 Important Other Printing Problems Other Printing Problems Page Other Printing Problems If the problem cannot be solved, contact your sales or service representative. Removing Misfed Paper When "Remove Misfeed A:Internal Path" Appears A B C Page Page Page Page Page 6. Appendix Moving and Transporting the Printer Page 77 INDEX A B C D 78 R S T U Page Operating Instructions Maintenance Guide Operating Instructions Maintenance Guide PostScript 3 Supplement 1.Using PostScript 3 2 2.Printe r Utility for Mac 3 Important Trademarks 4 Notes: 1. Using PostScript 3 Setting up Options Job Type Page Page Page Page Page Page Page Collate Duplex Printing Page Color Mode Paper Selection Paper Size Media Type Paper source Resolution Gradation Color Profile Page Color Setting Page Dithering Gray Reproduction Black Over Print Toner Saving Color Control User Code Options Page Page Page Printer Utility for Mac Functions 36 A Utility menu Downloading PS Fonts Page Page Page Page Page Page Page Page Page 46 F G J O Page Page Page Option Setup Guide Maintenance Guide Option Setup Guide Page i TABLE OF CONTENTS 1.Options Page 1 How to Read This Manual Symbols Page 3 1. Options Available Options Option List Options 4 Option Installation Flow Chart 5 Install options in the positions as shown in the illustration. Exterior 1. 2. 6 Basic model Printer : Interior 1. 2. 3. 4. 5. 1. 2. B 3. 4. PAPER FEED UNIT Type 3000 Paper Feed Unit (including a paper tray) C Page J K AD440 (Duplex Unit) Page Memory Unit Type C (SDRAM Module) A B C Page Page Printer Hard Disk Type 3000 E F G H Formatting the Printer Hard Disk drive E 1394 Interface Unit Type 4510 Page G E EE E H I A B IEEE 1394 Configuration A B Menu: Host Interface C D E F G H I J K L LL 802.11b Interface Unit Type A Page I J K IEEE 802.11b (Wireless LAN) Configuration A B C D E G H I J K L LL L SSID: [ 1] A SSID: [ 1] Ak SSID: [32] AAAAAAAAAAAAAAAA IEEE 802.11b: WEP Setting WEP Setting: *Not Active WEP Setting: Active Change WEP Key: Yes M MM M N NN N Error: Enter 10 or 26 characters WEP Key: [26] 0000000000000000 Ready Bluetooth Interface Unit Type A Bluetooth C Page Page Network Interface Board Type 3000 F G EE E H Page 38 User Account Enhance Unit Type B User Account Enhance Unit Screw C Page H 41 INDEX A M N O Page Page Option Setup Guide Maintenance Guide Option Setup Guide 1.Windows 2000 Print Server Configuration 2.Windows XP Print Server Configuratio n 3.Windows NT 4.0 Print Server Configuration 4.NetWare Config uration 5.Using SmartNetMonitor for Admin 6.Using a Web Browser 7.Monitoring and Configurin g the Printer 8.Making Printer Settings with the Control Panel 9.Appendix Page Page Page 9 How to Read This Manual Symbols Page Confirming a Network Environment Print Server Configuration Netware Configuration 1. Windows 2000 Print Server Configuration Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 2. Windows XP Print Server Configuration 35 Configuring the printer Reply from 192.168.15.16 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 52 3. Windows NT 4.0 Print Server Configuration Configuring the printer Page Page Page Page Page Page Page Page Page Page E Page Page Page Page Page Page Page Page Page G GG G Active Protocol: TCP/IP NetWare: *Active 74 H HH H SmartNetMonitor for Admin Network Setup: Frame Type (NW) Frame Type (NW): *Auto Ready Page Page Page Page Page Page K KK K L LL L Page NetWare 4.x, 5 - Advanced Settings Page Page Page Page Page Page Page M MM M N NN N 5. Using SmartNetMonitor for Admin Select the appropriate protocol stack for your operating system. Page Page Page Page Page Page Page 6. Using a Web Browser Going to the Top Page http://192.168.15.16/ \HELP\WSMHLP\(Language)\ 1. Page E Page D Page 7. Monitoring and Configuring the Printer Changing Names and Comments Page Page Page Page Page Page Page 8. Making Printer Settings with the Control Panel Menu Chart Page Page Page Accessing the Main Menu Page Paper Input Menu Paper Input Parameters Page Page 125 Changing the Paper Input Menu Tray Locking Menu: Paper Input Paper Input: Tray Locking Tray Locking: Tray 1 Tray 1: *Off 127 Tray Priority Menu: Paper Input Paper Input: Tray Priority Page List/Test Print Menu List/Test Print Parameters Page Page Page Interpreting the Configuration Page Page Page Maintenance Menu Maintenance Menu Parameters Page Reference Page Page Maintenance: Color Regist. Maintenance: Menu Protect Menu Protect: *Off Page 144 Displaying the Signal Strength Maintenance: Color Regist. Menu: Maintenance Page G GG G Page Page System Menu System Parameters Default: On Default: Off Page Page Page Page Page Page System : MisfeedRecovery System : E. Saver2 Timer Page Host Interface Menu Host Interface Parameters Default: 128 KB Default: 15 seconds Page Page Page Page Page Page Page Page Page Page PCL Menu PCL Parameters Page Page Page PCL Menu: Orientation Orientation: *Portrait Page Language Menu Changing the Language Menu Page Page 9. Appendix SNMP Spool Printing Page Page D msh> logout msh> help command_name E Commands List Page Page Page Page 189 Protocol Use the set command to allow/prevent remote access for each protocol. msh> set protocol {up | down} 190 Printer status msh> command Network Interface Board configuration settings information msh> show [-p] 191 System log information msh> syslog SNMP Page Page Page Page Page 197 SMB msh >smb parameter ROUTE 198 SLP msh> slp ttl {1 -255} Page Page Page Page 203 Changing the Host Name msh> hostname [interface_name ] printer_name SNTP Page Page Getting Printer Information over the Network Printer current status Page 208 Printer configuration You can check the printer configuration using telnet. telnet Use the info command. "*" (asterisk) is displayed with the current setting. Regarding *1 - *5, see the following table. 209 *1 Input Tray: Name *2 Input Tray: PaperSize 210 *3 Input Tray: Status Page Understanding the Displayed Information Print Job Information Print Log Information Configuring the Network Interface Board Page Page Page Page Message List System Log Information Page Page Page Page Page Page Page Page 228 Precautions Connecting a Dial Up Router to a Network Configuring the router Page 230 PostScript Printing from Windows NetWare Printing Form Feed Banner Page 231 Using DHCP 232 Using AutoNet Page Page Memory Capacity and Paper Size Reference For more information about how to set the printer driver, see printer driver's He lp. Page Specifications Mainframe Page Page Page Options Page Page Page Page Page Information about Installed Software expat http://expat.sourceforge.net/ JPEG LIBRARY NetBSD 249 Authors Name List Page 251 A 252 E F G H K 253 N O 254 R S 255 T U W Page Page 1.Windows 95/98/Me Configuration 2.Windows 20 00 Configuration 3.Windows XP Configuration 4.Windows NT 4.0 Configuration 5.Macintosh Configuration 6.NetWare Configuration 7.Software and Utilities Included on the CD-ROM 8.Setting up the Printer Driver and Canceling a Print Job 9.Sample Print/Locked Print 10.Troubleshooting Page 7 Trademarks Page 9 How to Read This Manual Symbols Page Confirming a Network Environment Windows Configuration Page Page Page Page Page Page 1. Windows 95/98/Me Configuration Page Page Page Page Page Page 26 Configuring a Windows 95/98/Me computer TCP/IP -> (IEEE 1394 adaptor in use) Page Page Page Page I II I J JJ J Page Page Page 36 NetBEUI Page Page Page Page Page Page Page Page Printing with IP over 1394 46 Installing the Printer Driver Page Page Page Using Adobe PageMaker Version 6.0, 6.5 or 7.0 2. Windows 2000 Configuration Page Page Page Page Page Page 58 Configuring a Windows 2000 computer Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Installing the Printer Driver Using USB Windows 2000-Installing the Printer Driver Using USB A Printing with SCSI Print Page Page Page Page Page Page 3. Windows XP Configuration Printing with a Windows 2000, Windows XP or Windows NT 4.0 Print Server Page Page Page Page Page Page 92 Configuring a Windows XP computer Page Page Page Page 97 LPR Port J JJ J Page Page Page 101 LPR Port Page Page Page Page Page Page Page Installing the Printer Driver Using USB Windows XP-Installing the Printer Driver Using USB A Printing with SCSI Print Page Page Printing with IP over 1394 Page Page Page Page 4. Windows NT 4.0 Configuration Page Page Page Page Page Page 125 Request timed out.Request timed out. Configuring a Windows NT 4.0 computer Page Page Page Page Page Page Page Page Page E Page Page Page Page Page Page Page Page Page 5. Macintosh Configuration Mac OS Mac OS 8 and 9:PS Driver:(language):Disk1 Page Page Page Page Page Page Page Page Page Page Page Page Page 6. NetWare Configuration Windows 95/98/Me A Page 161 When using the PostScript 3 printer driver L LL DRIVERS\PS\WIN9X_ME\(Language)\DISK1 L DRIVERS\PCL5C\WIN9X_ME\(Language)\DISK1 DRIVERS\RPCS\WIN9X_ME\(Language)\DISK1 Page Page DRIVERS\PCL5C\WIN2K_XP\(Language)\DISK1 DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1 DRIVERS\PS\WIN2K_XP\(Language)\DISK1 Page Page Page Page A Page 7. Software and Utilities Included on the CD-ROM Software and Utilities Included on the CD-ROM Page Printer Drivers for This Printer Page Page 176 SmartNetMonitor for Admin File Path SmartNetMonitor for Admin is stored in the foll owing folder on the CD-ROM. NETWORK\NETMON\ADMIN\DISK1 Page SmartNetMonitor for Client 179 What can it do? Page Page 182 DRIVERS\PCL5C\WIN9X_ME\(Language)\DISK1 Making printer settings from an application Page D DRIVERS\PCL5C\WIN2K_XP\(Language)\DISK1 Page Page Page Page Page Page Page Page Page RPCS - Accessing the Printer Properties Windows 95/98/Me - Accessing the Printer Properties A Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 9. Sample Print/Locked Print Sample Print Page Printing the Remaining Sets D Select Action: Print File Qty: 6(1-999) Press # to Print Deleting a Sample Print File Menu: Sample Print Sample Print: 08:56 ABCD1234 Select Action: Delete File 08:56 ABCD1234 Press# to Delete Ready Checking the Error Log E Sample Print: Error File(s) Error File(s): 06:52 AB5D1234 Ready Page Page Entering the Password Menu: Locked Print Locked Print 08:56 ABCD1234 D E Deleting the Locked Print File Menu: Locked Print Locked Print 08:56 ABCD1234 D Password: [0---] Password: [*0--] Select Action: Delete File Checking the Error log E Locked Print: Error File(s) Error File(s): 06:52 AB5D1234 Ready Page Page 11. Appendix Color Guide Color Printing Basics Page 242 Printed Color Collate 244 A E 245 N R S 246 T U W