Fixing problems
If you have problems with the operation of your machine, refer to this section for solutions. These are the problems you can solve by yourself. If you cannot solve the problem with the these solutions, call for service.
Printer problems
Problem
Cause and solution
Power is turned on, but the | Make sure that the printer power switch is on. | |
READY light is not on. |
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The control panel indicator | • Make sure that the printer power cord is firmly attached | |
lights do not come on when | at the back of the printer and at the electrical outlet. | |
printer is turned on. | • Make sure that the printer power switch is on. | |
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All the lights blink. | • Turn the printer off for a minute, then on. | |
| • If the error persists, contact your dealer or technical | |
| support. | |
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Printer seems to be printing, | • Make sure that the toner cartridge is installed. | |
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but pages are blank. | • The toner cartridge may be empty. Install a new toner | |
| cartridge. | |
| • The toner cartridge may be defective. Remove and check | |
| the cartridge for damage. Install a new cartridge if | |
| necessary. | |
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Printer power is on, but | • Make sure the printer interface cable is firmly inserted | |
nothing prints. | into the interface connector of the printer. | |
| • Print a test page to determine if the problem is with the | |
| printer or the PC. If you can print a test page, the problem | |
| is in the PC or application or the printer may not be setup | |
| properly. If you cannot print a test page, you have a | |
| mechanical problem and should call for service. | |
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Printer does not print even | • Open and close the cover to restart the printer. | |
• | ||
though a paper jam has | ||
been cleared. |
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Cannot close the printer | • Make sure that the toner cartridge is properly installed. | |
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cover. | • Check inside of the printer. | |
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Troubleshooting 4.5
