Problem
Cause and solution
Background scatter | • The paper may be too damp. Try printing with a different |
| batch of paper. Do not open packages of paper until |
| necessary so that the paper does not absorb too much |
| moisture from the air. |
| • Printing over uneven surfaces. If printing onto envelopes, |
| change your printing layout to avoid printing over areas that |
| have overlapping seams on the reverse side. |
|
|
Unexpected characters or | • Make sure that you are using the correct printer driver. |
missing character | • Change the parallel interface cable. |
| |
| • The paper may be too damp. Try printing with a different |
| batch of paper. Do not open packages of paper until |
| necessary so that the paper does not absorb too much |
| moisture from the air. |
|
|
Back of printout dirty | The transfer roller may be dirty. Print a few blank pages to |
| clean the transfer roller. |
|
|
Incorrect fonts | • If you are using Windows OS, use True Type option in the |
| printer driver’s properties to set how to handle True Type |
| fonts. |
| • If you are using DOS OS, use the Font tab in the remote |
| control panel to enable True Type fonts. |
|
|
Faded graphics | Toner may be low. Remove the toner cartridge and shake it |
| gently to evenly distribute the toner. Then replace the toner |
| cartridge. |
|
|
4.8 Troubleshooting
