TROUBLESHOOTING

The following problems may not be due to a machine failure, so please check again before calling for service. In the event that service is required, turn off the machine main power switch and power switch, unplug the power plug from the outlet. Problems related to the printer function are described in this chapter. For troubleshooting related to general machine use, the copier function, document filing function or the network scanner function, please read "Troubleshooting" in the corresponding manuals.

 

Problem

 

Check

 

 

Solution or cause

 

 

Printer is on but data is

Is the interface cable correctly connected?

Make sure the USB or parallel cable is correctly

not received.

 

 

 

 

connected to the machine and your computer.

 

 

 

 

 

 

 

 

For more information, consult your network

 

 

 

 

 

 

 

administrator.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Has the printer driver been installed correctly?

Install

the

appropriate

printer

driver.

(See

the

 

 

 

 

 

 

 

"SOFTWARE SETUP GUIDE (for printer)".)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the printer driver correctly selected? / Has it

Make sure that this printer is selected in the software

 

 

 

 

 

 

been configured in the network (when using

application software or use an appropriate utility to

 

 

 

 

 

 

as a network printer)?

check that the printer is registered on the network.

 

 

 

 

 

 

 

 

For more information, consult your network

 

 

 

 

 

 

 

administrator.

 

 

 

 

 

 

 

 

 

 

Data is received but not

Has the specified size and type of paper been

Load paper,

select another paper size

or cancel

printed.

 

 

 

 

loaded?

printing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Printer

 

cannot

be

Has the printer driver been installed correctly?

Install

the

appropriate

printer

driver.

(See

the

selected

 

 

from

 

"SOFTWARE SETUP GUIDE (for printer)".)

 

 

computer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The orientation of

the

Are the print orientation settings in the printer

Correct the orientation in the printer driver.

 

 

image

is

incorrect

on

driver correct?

 

 

 

 

 

 

 

the print.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The printed

image

is

An incorrect ratio has been selected.

Select a suitable ratio when printing.

 

 

cut off.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

edges

 

of

the

There are margins around the edges of the

Change the print area.

 

 

 

 

printed

image

are

paper where printing is not possible. Does the

 

 

 

 

 

 

 

missing.

 

 

 

 

image overlap those margins?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Printer prints in reverse

Has reverse page order been selected in the

Cancel

the reverse order

printing

in the

application

order.

 

 

 

 

 

software application?

software.

 

 

 

 

 

 

 

 

 

 

 

 

 

Printer

stops

in

the

Has the tray full sensor activated and stopped

Remove the paper from the exit tray.

 

 

middle of a print job.

 

printing because too many pages are in the

 

 

 

 

 

 

 

 

 

 

 

 

 

exit tray?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the tray out of paper?

Load paper. (see page 2-2 of "Operation manual (for

 

 

 

 

 

 

 

general information and copier operation)")

 

 

 

 

 

 

 

 

Printing

is

not

on

Has paper selection been set to Automatic in

Ensure that the desired paper is set in a paper tray of

desired paper size.

 

the printer driver?

the printer and select "Auto Select" in the paper

 

 

 

 

 

 

 

selection of the printer driver.

 

 

 

 

 

 

 

 

 

Printer

 

write

error

Is the timeout setting for the printer driver too

Set a longer time in the timeout setting in the printer

occurs

when

printing

short?

driver.

 

 

 

 

 

 

from the parallel port.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Password

 

entry

is

Did you enter a password for the retention

Password is needed when executing printing. If the

requested.

 

 

 

function?

password is not known, printing cannot be executed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6-2