Problems and Solutions
Reception and copying problems
Problem |
| Solution |
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The fax machine doesn't | • | Make sure that the reception mode is set to FAX. If |
receive documents |
| you subscribe to a distinctive ring service, make |
automatically. |
| sure that the Distinctive Ring function is set to the |
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| correct ring pattern. If you do not subscribe to a |
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| distinctive ring service, make sure that Distinctive |
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| Ring is set to OFF SETTING. (See Distinctive Ring |
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| in Chapter 7.) |
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The power is on, but no | • | Make sure that the telephone line cord is plugged |
reception takes place. |
| into the TEL. LINE jack, and not the TEL. SET jack. |
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The printing paper comes | • | Make sure that the document is loaded properly in |
out blank when you try to |
| the feeder of the transmitting machine. Make a |
receive a document. |
| copy or print a report to confirm the printing ability |
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| of your machine. |
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The received document is | • | Ask the other party to send higher contrast |
faint. |
| documents. If the contrast is still too low, your fax |
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| machine may need service. Make a copy or print a |
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| report to check your machine’s printing ability. |
| • | The toner cartridge may need replacement. |
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Received images are | • | If the sending machine has Error Correction Mode, |
distorted. |
| make sure this feature is turned on in both fax |
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| machines (see Error Correction Mode in Chapter |
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| 2). |
| • | If Error Correction Mode is turned off, noise on the |
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| telephone line may cause distortion. Have the other |
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| party try sending the document again. |
| • | The drum cartridge may be damaged. Try a new |
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| drum cartridge. |
| • | Make a copy or print a report on your fax machine. |
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| If the copy or report is also distorted, your fax |
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| machine may need service. |
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