Sony C9000 service manual 101, Message Cause Error Description Solutions

6.5.1LCD Message List

The printer indicates a Service Call Error message on the LCD as shown below, detecting an unrecoverable error.

Service Call nnn : Error

Note: nnn is an error code.

When the Service Call message is displayed, the error information corresponding to the error code appears on the lower line of the LCD. The meaning and solutions of each error code are listed in the Table 6-1-1.

Table 6-1-1 Operator Alarms (1/5)

Message	Cause	Error Description		Solutions
Service Call	CPU Exception	Is the error message displayed again?	Yes	Turn the printer off/on.
001: Error		Is the error message displayed again?	Yes	Replace the CRM board.
~				(The EEPROM needs replacement.)
011: Error
Service Call	CU ROM Hash	Is the program ROM DIMM installed	No	Re-install the program ROM DIMM.
020: Error	Check Error 1	properly?	Yes	Replace the program ROM DIMM.
		Can the printer recover from the error by
		replacing the program ROM DIMM?	No	Replace the CRM board.
				(The EEPROM needs replacement.)
Service Call	CU Slot1 DIMM	Is the concerned RAM DIMM installed	No	Re-install the concerned RAM DIMM.
030: Error	RAM Check Error	properly?	Yes	Replace the RAM DIMM.
		Can the printer recover from the error by	No	Replace the CRM board.
		replacing the RAM DIMM?		(The EEPROM needs replacement.)
Service Call	CU Slot2 DIMM	Is the concerned RAM DIMM installed	No	Re-install the concerned RAM DIMM.
031: Error	RAM Check Error	properly?	Yes	Replace the RAM DIMM.
		Can the printer recover from the error by	No	Replace the CRM board.
		replacing the RAM DIMM?		(The EEPROM needs replacement.)
Service Call	CU Slot3 DIMM	Is the concerned RAM DIMM installed	No	Re-install the concerned RAM DIMM.
032: Error	RAM Check Error	properly?	Yes	Replace the RAM DIMM.
		Can the printer recover from the error by	No	Replace the CRM board.
		replacing the RAM DIMM?		(The EEPROM needs replacement.)
Service Call	CU Slot4 DIMM	Is the concerned RAM DIMM installed	No	Re-install the concerned RAM DIMM.
033: Error	RAM Check Error	properly?	Yes	Replace the RAM DIMM.
		Can the printer recover from the error by	No	Replace the CRM board.
		replacing the RAM DIMM?		(The EEPROM needs replacement.)
Service Call	RAM Configuration	Is the installation order followed?	No	Correct the installation order.
034: Error	Error.		Yes	Replace the RAM DIMMs.
	The CU RAM	Can the printer recover from the error by	No	Replace the CRM board.
	installation or	replacing the RAM DIMMs?		(The EEPROM needs replacement.)
	derwas not followed.
Service Call	Slot1 RAM Spec Error.	Is the RAM DIMM a genuine part?	No	Use a genuine RAM DIMM.
035: Error	The CU RAM Slot1	Is the concerned RAM DIMM installed	No	Re-install the concerned RAM DIMM.
	DIMM specification	properly?	Yes	Replace the RAM DIMM.
	is not supported.	Can the printer recover from the error by	No	Replace the CRM board.
		replacing the RAM DIMM?		(The EEPROM needs replacement.)
Service Call	Slot2 RAM Spec Error.	Is the RAM DIMM a genuine part?	No	Use a genuine RAM DIMM.
036: Error	The CU RAM Slot2	Is the concerned RAM DIMM installed	No	Re-install the concerned RAM DIMM.
	DIMM specification	properly?	Yes	Replace the RAM DIMM.
	is not supported.	Can the printer recover from the error by	No	Replace the CRM board.
		replacing the RAM DIMM?		(The EEPROM needs replacement.)
Service Call	Slot3 RAM Spec Error.	Is the RAM DIMM a genuine part?	No	Use a genuine RAM DIMM.
037: Error	The CU RAM Slot3	Is the concerned RAM DIMM installed	No	Re-install the concerned RAM DIMM.
	DIMM specification	properly?	Yes	Replace the RAM DIMM.
	is notsupported.	Can the printer recover from the error by	No	Replace the CRM board.
		replacing the RAM DIMM?		(The EEPROM needs replacement.)
Service Call	Slot4 RAM Spec Error.	Is the RAM DIMM a genuine part?	No	Use a genuine RAM DIMM.
038: Error	The CU RAM Slot4	Is the concerned RAM DIMM installed	No	Re-install the concerned RAM DIMM.
	DIMM specification	properly?	Yes	Replace the RAM DIMM.
		Can the printer recover from the error by	No	Replace the CRM board.
	is notsupported.
		replacing the RAM DIMM?		(The EEPROM needs replacement.)

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