Sony C9000 service manual 104, Operator Alarms 4/5

Table 6-1-1 Operator Alarms (4/5)

Message	Cause		Error Description		Solutions
Install New Drum	End of the ID unit life.	Is it displayed soon after the ID unit		Yes	Confirm the life of the ID unit.
350: Y Drum Life	26,000 or more	replacement?
351: M Drum Life	copies printed.			No	Replace the ID unit.
352: C Drum Life
353: K Drum Life
Install Duplex Unit	The Duplex unit is	Recovered if the Duplex unit is inserted		Yes	Normal
360: No Duplex	removed from the	again?		No	Replace the Duplex unit or Engine board.
unit	printer.
Check DUPLEX	Paper jam detected	1)	Is a paper jammed in the Duplex unit?	Yes	Remove the jammed paper.
370: Paper Jam	after paper reverse in			No	Check the Duplex unit, or replace it.
	the Duplex unit.
Check DUPLEX	Paper jam detected	1) Is a paper jammed in the Duplex unit?		Yes	Remove the jammed paper.
371: Paper Jam	at the Duplex unit			No	Check the Duplex unit, or replace it.
Check DUPLEX	Paper jam detectedd	1)	Does misfeed occur in the Duplex unit?	Yes	Remove the misfed paper and close
372: Paper Jam	uring paper feed				the cover.
	from the Duplex unit.			No	Check the Duplex unit, or replace it.
Open Side Cover	Paper jam during	1)	Does misfeed occur in the specified	Yes	Remove the jammed paper and install
380: Paper Jam	paper feed from the		cassette?		the cassette.
	Cassette 1, 2, 3, 4 or 5.			No	Check the Cassette 1, 2, 3, 4 or 5, or
					replace it.
Open Stacker	Paper jam detected	1)	Is a paper jammed between the Y ID and	Yes	Remove the jammed paper.
Cover	btwn the B ID and		Fuser?
381: Paper Jam	Fuser.	2)	Is the load on the Fuser unit normal?	No	Replace the Fuser unit.
Open Stacker	Paper jam detected in	1) Is a paper jammed in the Fuser unit or		Yes	Remove the jammed paper.
Cover	the Fuser unit or btwn		between the Y ID and Fuser unit?
382: Paper Jam	the Fuser and paper	2)	Is the Paper eject switch work normally?	No	Replace the Fuser unit.
	ejection.
Open Stacker	Paper jam detected	1)	Is a paper jammed at the entrance of the	Yes	Remove the jammed paper and close.
Cover	on paper entering		Duplex unit or in the unit?	No	Check the Duplex unit, or replace it.
383: Paper Jam	the Duplex unit.
Check MP Tray	Paper jam during	1) Does misfeed occur around the MP Tray?		Yes	Remove the misfed paper and close the
390: Paper Jam	paper feed from the				cover.
	MP Tray.			No	Check the MP Tray, or replace it.
Check Tray *	Paper jam detected	1)	Is a paper jammed around the cassette	Yes	Remove the jammed paper.
391~395: Paper	btwn a cassette and		or between the B ID and cassette.
Jam	the B ID.	2)	Does the Paper entry switch operate	No	Replace the Paper entry switch.
			normal?
Open Stacker	Paper in a size different	1)	Is the paper in a custom size?	Yes	No action required.
Cover	(45 mm or more) from	2)	Is the paper in the standard size?	Yes	Adjust the Paper size guide of the
400: Paper Size	the specification				cassette.
Error	detected at the Printer
				No	Replace the Paper size board
	engine.
					(B73 PWB).
Toner Low	Toner in one of the	1)	Is the specified toner cartridge almost	Yes	Replace it with a new toner kit.
410: Yellow	four colors is running		empty?
411: Magenta	short.	2)	Does the Toner sensor of the specified	No	Replace the Toner sensor for the
412: Cyan
			cartridge operate normally?		specified color.
413: Black
Remove Printed	The stacker for ejected	1)	Is the stacker full?	Yes	Remove papers from the stacker.
Papers	papers is full.	2)	Does the Stacker full sensor operate	No	Replace the Stacker full sensor.
480: Stacker Full
			normally?

41388601TH Rev.2 104 /