Appendix A Troubleshooting and Support

PROBLEM

CAUSE

SOLUTION

POWER (CONTINUED)

 

 

The display goes black while the

The Tablet PC system has gone

Slide the Power switch for about a

Tablet PC is still turned on.

into Stand By after sitting idle for a

second to resume operations.

 

period of time. (In this state, the

 

 

power LED flashes green.)

 

 

 

 

 

System has gone into low-battery

1, Slide the Power switch for

 

Hibernation. (In this state, the

about a second to resume

 

power LED is off.)

operations. 2. Connect the AC

 

 

adapter to the Tablet PC to charge

 

 

the battery.

 

 

 

BATTERY

 

 

Data loss during battery swap.

The unit is designed to maintain

When you swap the battery with

 

the data and settings for up to 30

the unit in Stand By, be sure to

 

seconds in Stand By while you

save your data before removing

 

swap the battery. This time may

the battery to avoid data loss.

 

vary due to your system and the

 

 

programs you’re running.

 

 

 

 

The battery seems to run down

Accessory devices such as a DVD

Use AC power when possible and/

very quickly (lasting less than

player and applications that make

or turn off the accessory devices.

three hours after a full charge).

heavy use of the hard drive drain

 

 

the battery more quickly.

 

 

The battery is weakening or

All batteries weaken in time, but if

 

defective.

a new battery is needed, contact

 

 

your reseller or Motion Computing

 

 

about replacing it.

 

 

 

DISPLAY

 

 

The desktop is too big for the

Screen resolution is set higher

Decrease the screen resolution by

display – I can’t see all of the

than the default 1024 x 768 with

opening the Motion Dashboard,

desktop icons.

32-bit resolution.

selecting Graphics Properties,

 

 

then the Schemes tab.

 

 

 

When I disconnected a second

The Tablet PC has attempted to

1. Tap the Properties button on the

monitor from the Tablet PC, the

spread the image of a window or

Motion Dashboard.

image became too big for the

desktop beyond the screen area

2. Tap Graphics Options, then

Tablet PC display.

of the active monitor.

Graphics Properties... to open the

 

 

Properties screen.

 

 

3. Select Notebook to make the

 

 

Tablet PC the primary display.

 

 

 

The display looks dim.

Brightness is set too low.

Adjust brightness from the Motion

 

 

Dashboard.

 

 

 

 

 

 

Motion Computing M1400 Tablet PC User Guide ii

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