Troubleshooting 95
Troubleshooting operational issues
To prohibit reverse host name lookup by using the bpsetconfig command
◆Enter the following command on each media server that you use for deduplication:
echo REVERSE_NAME_LOOKUP = PROHIBITED bpsetconfig
The bpsetconfig command resides in the following directories: UNIX: /usr/openv/netbackup/bin/admincmd
Windows: install_path\Veritas\NetBackup\bin\admincmd
The disk pool wizard does not display a volume
The Disk Pool Configuration Wizard does not display a disk volume for the deduplication storage server.
First, restart all of the NetBackup daemons or services. The step ensures that the NetBackup Deduplication Engine is up and ready to respond to requests.
Second, restart the NetBackup Administration Console. This step clears cached information from the failed attempt to display the disk volume.
Troubleshooting operational issues
The following sections may help you troubleshoot operational issues.
See “Verify that the server has sufficient memory” on page 95.
See “Backup jobs fail” on page 96.
See “Volume state changes to DOWN when volume is unmounted” on page 96.
See “Errors, delayed response, hangs” on page 97.
Verify that the server has sufficient memory
Insufficient memory on the storage server can cause operation problems. If you have operation issues, you should verify that your storage server has sufficient memory.
See “About deduplication server requirements” on page 23.
If the NetBackup deduplication processes do no start on Red Hat Linux, configure shared memory to be at least 128 MB (SHMMAX=128MB).
