Preventive Maintenance and Fault-finding
Page 6-4 Instruction Manual: evolution 5000 E57xx DSNG and DENG Voyager Encoder
ST.TM.E10076.3

Replacement Parts

When replacement parts are required, be sure the service technician has
used parts specified by the manufacturer or which have the same
characteristics as the original part. Unauthorised substitutions may result
in fire, electric shock or other hazards.

Checks on Completion of Servicing

Upon completion of any service or repairs to this product, ask the service
technician to perform safety checks to determine that the product is in a
safe operating con dition. Also, performance and EMC checks may be
required.
6.3 Maintenance and Support Services

6.3.1 Introduction

TANDBERG Televisio n is a leader in the de sign, integration and
implementation of digital broadcasting products and systems. It has a
large team dedicated to keeping our customers on air 24 hours a day, 365
days a year.
With regional offices worldwide, and ultra-modern specialist service
facilities in the US, UK , Hong Kong and Aust ralia, TANDBERG Te levision
covers the world. There is a customer service centre open round the clock,
every day of the year, in your time zone.
TANDBERG’s years of design and support experience enable it to offer a
range of service op tions that will meet yo ur needs at a price th at makes
sense.
It’s called the TANDBERG Advantage.

6.3.2 Warranty

All TANDBERG Products and Systems are designed and built to the highest
standards and are covered under a comprehensive 12 month warranty.

6.3.3 Levels of Continuing TANDBERG Television Service

Support

For stand-alone equipment, then TANDBERG Television BASIC
Advantage is the value for money choice for you. BASIC provides you
with year-by-year Service long after the warranty has expired.
For systems support you can choose either Gold or Silver Advantage.
These packages are designed to save you costs and protect your income
through enlisting the help of TANDBERG T elevision support s pecialists.
VOYAGER Advantage is the truly mobile service s olution. This provide s a
package specifically d esigned to keep you mobile and operation al.
Call TANDBERG Sales for more details.