Customer Support Centers | Tektronix Tektronix Color Printer

9Customer Support

Customer Support Centers

For more information or for getting help with troubleshooting or servicing your printer, contact your local Tektronix dealer or sales representative or the following resources worldwide:

Customer Support Centers

U. S. and Canada 1-800-835-6100(Monday through Friday 6:00 am to 5:00 pm PST)

Australia	Japan
1 800 811 177	81 3 3448 4872
Austria	Korea
0 660 5804	82 2 528 5299
Belgium	Luxembourg
0800 1 5059	0800 2853
Brazil	Norway
0800 16 0220	800 11782
Denmark	Singapore
80 01 81 76	65 356 3900
Eastern Europe/Middle East	Spain
+44 1908 68187	900 97 4499
Finland	Sweden
0800 1 14494	020 795 177
France	Switzerland
05 90 85 41	155 9493
Germany	Taiwan
0130 82 10 68	886 2 765 6362
Hong Kong	The Netherlands
852 2585 6688	06 0221647
India	UK
91 80 225 2996	0800 558668
Italy
1678 77261

All other locations: Contact local Tektronix dealers or Tektronix ofﬁces. For a list of dealers in your area, visit our web site: http://www.tek.com/Color_Printers/.

9-2	Phaser 360 Color Printer

Image 222

Tektronix Tektronix Color Printer, Phaser 360 user manual Customer Support Centers

Contents

Phaser Color Printer Page Phaser 360 Printer Warranty Users safety summary Terms in manual Caution Contents Installing Printer Software Printing Basics Vii Viii Phaser 360 Color Printer Troubleshooting Customer Support Index About Your Printer Features of your new printer Media letter or A4-size Copier paper On-line support An illustrated guide to your printer 9922-146 6Phaser 360 Color Printer Consumables Maintenance tray and waste linerPrinter parts and components ColorStix solid-ink sticks Transit restraint Printer partsManual feed slot Back panel High-capacity transparency tray Options and accessoriesLower Paper Tray Assembly Tektronix transparency media About Your Printer Getting Set Up Setting up the printer at a glance Phaser 360 Color Printer Quick Reference Guide What you get with your printer Choosing a printer location Removing the packing materialRegistering the printer Installing the Lower Paper Tray Assembly optional Place the printer on top of the Lower Paper Tray Assembly 6Phaser 360 Color Printer Unlocking the transit restraint Installing the maintenance tray Using both thumbs, push the tray in Þrmly until it latches Loading the ink sticks For ordering information, see Printer supplies on Loading the media trays Loading paper and transparency trays To load paper Set the switch on the side of the tray to Transparency To load transparencies 14Phaser 360 Color Printer Loading the optional Lower Paper Tray Assembly 16Phaser 360 Color Printer Connecting an external hard disk optional Connecting the printer Printer ports Connecting to a network Connecting a PC or Unix workstation to the parallel port Parallel Connecting to a Macintosh Turning on the printer Front panel display and controls Letting the printer warm up Selecting a language for the front panel Help Pages Menu Printing a Conﬁguration Menu Map Print Tips for optimum printing performance Installing Printer Software Overview PC/Windows software Installing printer software for Windows Easy InstallationSamplers Drivers/PPDs Custom InstallationUse the default Destination Directory or click Browse Printer Utilities Finish Installation Completed dialog box, click Finish Installing printer software for Windows NT Custom Installation Network printer server, and click Next Finish Installation Completed dialog box, click Finish Either Services for Macintosh AppleTalk or TCP/IP print Custom Installation Installation Completed dialog box, click Finish Tektronix Printer Driver 14Phaser 360 Color Printer Phaser 360 TekColor printer, click Connect Click Continue in the PostScript Printer Driver SetupUnder Installed Printers , select your After Windows restarts, the Install PostScript Printer Install Mac OS softwareEasy Easy Install Custom Install Using the Mac OS installerSelect Easy Install or Custom Install Select Custom Install from Setting up the Phaser 360 printer driver Phaser 360 Driver in the Custom Install window Setting up the Apple LaserWriter 8.3.4 driver 20Phaser 360 Color Printer Setting up the Phaser 360 GX driver 22Phaser 360 Color Printer PhaserPrint for Unix software Unix workstation softwareDownloadable printer utility ﬁles Installing Printer Software 24Phaser 360 Color Printer Printing Basics Print features overview Selecting print features Check Print See TekColor correctionMedia tray selection Image Smoothing See Adjusting print speed and resolution Fast ColorEnhanced All about media Acceptable media sizes, types, and weight Tray type Media type Margins and image area Letter-size X 11 A4-size 210 x 297 mmMm 0.2 200 mm 10.45 283 mm Mm 0.35 Media trays Media tray settings Changing the default media tray setting Default settingChanging to Upper and Lower settings Printing letterhead 12345678 Printing labels Printing transparencies Printing transparencies from the transparency tray Printing transparencies from the standard paper tray Transparency quality tips When to use the manual-feed slot 12345678 Sec Printing from a PC Using Windows printer driversUsing the printer’s front panel Downloading utility ﬁles Media size Quick Collate Details tab Using the AdobePS 4 driver with WindowsSettings, then Printers Paper tab Graphics tab Graphics tabDevice Options tab Optional Lower Tray or Optional Hard Drive PostScript tab LPTx Using the Tektronix driver for WindowsInterface Select Then do the following LPTx or COMx Printers-Network Connections dialog box 26Phaser 360 Color Printer Close If you are using PC/NFS Network SettingsPrint Net Jobs Direct box Using the Adobe PostScript driver for Windows Features tabCorrections, Print Quality modes, and Optional Lower Tray Job Control tab Setting up installed options Using the Windows NT 3.51 PostScript driverUsing the Windows NT 4.0 PostScript driver Phaser 360 printer, and select Properties in the menu Making default settings Selecting a printers Default Document PropertiesDevice Settings sheet, locate Form To Tray Assignment Selecting printer options within an application Page Setup Selecting printer options within an application Print Document Defaults Properties Advanced tab Printing from MS-DOS Using Macintosh printer drivers Printing from a Macintosh Media size Tray selection Select Image Smoothing Select printer-speciﬁc options Using the Phaser 360 printer driverSelect media size TekColor Options dialog box Using the Apple LaserWriter 8 printer driver Using the Phaser 360 GX printer driver Printing with a desktop printerSelecting printing options Printing from a Unix workstation Overview Unix workstations Workstation Operating System OpenVMS workstations Printing from speciﬁc applications Printing Beyond the Basics Adjusting the color of your prints TekColor correction descriptions Automatic General all-purpose printingVivid Color Printing the brightest colors and a truer blue Simulate Display Simulating screen colors Press options Matching printing press colors Use Printer Setting Using the printer’s current default None Turning off all color correctionsMonochrome Printing in gray scale Printing and using the color sampler charts Process Sampler Tips for working with color General guidelines Special considerations If your Phaser 360 printer is shared on a networkIf you are using an unsupported driver Application color corrections Using the Quick Collate option Previewing with Check Print Using Image Smoothing Setting the Check Print timeout Printer languages Working with fontsResident typefaces PostScript and PCL5 Downloading fonts Using fonts with Windows Printing a font list from a PC Printing a list of fontsPrinting a font list from a Macintosh From the Utilities menu, choose Download PostScript File Improving print speed All usersMacintosh and Windows users Windows 3.1 users Select Use PostScript Level 2 features Windows 95 usersUnix workstation users Selecting page sizes in Windows applications Windows Properties from the File menu Front panel indicators Indicator Blinking OffFront panel overview Two-line display Front panel buttons Enabling and disabling the front panel menu Menus Front panel menu map Press Conﬁguration Printer Help PagesMenu Map Startup Printing the Help Pages DemonstrationRGB and Cmyk Color Samplers Printer standby modes Normal standby Caring For Your Printer Moving or shipping your printer Remove and store the maintenance tray Lock the transit restraint 32434-06 Adding ink Ink handling tips Emptying the waste liner Waste Liner a Full Open Front Cover Waste Liner a Full Remove Tray B 9101-39 Replacing the maintenance tray ﬂuid if tipped. Never ship a partially used maintenance tray Using both thumbs, push the tray in Þrmly until it latches Cleaning the printer Problem Cleaning procedureIf the printer has frequent media jams If prints have light stripes or smears Cleaning Selecting the Cleaning Page source Cleaning Page Source Menu Cleaning supplies Using isopropyl alcohol Cleaning for ink smears and jams internal paper path Approximate time to complete 3-6 minutes CleanLight Stripes Clean Test Cleaning for jams and ink smears paper-feed rollers Approximate time to complete 5 minutes Open the front cover To clean the upper black rubber rollers To clean the upper white plastic rollers To clean the lower rubber paper-feed rollers To clean the lower white plastic rollers Cleaning for ink smears paper-exit path Approximate time to complete 10 minutes 9922-138 9922-114 To clean the rubber exit rollers To clean the white plastic exit rollers 9922-116 Cleaning for upper media tray jams media-pick roller Automatically cleaning the media-pick roller Print Instructions? Continue Print 9101-27 Cleaning 9922-142 Manually cleaning the media-pick roller 40Phaser 360 Color Printer To clean the top surface of the media-pick roller To clean the bottom of the media-pick roller Scrub the bottom surface of the pick roller thoroughly Cleaning for lower tray jams paper-pick rollers Approximate time to complete 1 minute Caring For Your Printer 44Phaser 360 Color Printer Troubleshooting Front panel error messages Message Action Front panel messages contd Upper Media Tray Troubleshooting quick reference Symptom Solution Image Quality Problems Printing to Off Print using color option Print Options dialog box, select Color/Grayscale Transmission Retry to Turn off Background Printing through the Chooser Printing and installation problems contd SymptomSolution Displays Processing Network problems Macintosh Light stripes on prints cleaning the printhead Approximate time to complete 10 minutes Black Cyan Magenta Yellow 14Phaser 360 Color Printer Media jams and misfeeds Preventing media jams Locating jammed media Clearing a media jam 9922-60 9922-123 Ink smears If your ﬁle doesn’t print General things to check forMacintosh users Windows users general Details tab If you are using PC/NFS If you can’t print from Windows to an LPT port Properties Click Add Port Checking the printer’s language mode Windows 3.1 users PostScript printing errorsMac OS users Windows 95 users Using a PostScript error handler Fixing timeout problems in Windows Windows timeout From Windows Windows timeout From DOS and Windows Mode LPT1,,P Printer’s timeout Printed colors are not what you expected Printing Pantone Colors Blue colors look too purple Troubleshooting Prints do not reﬂect your settings Sharing the printer on a networkIf the Apple Printer Utility does not work Receiving email update notices On-line support Customer Support Centers Getting information by fax Country Numbers Customer Support Supplies, Accessories Expanding Your Printing System Customizing your printer Printer supplies Supplies Order number Description PhaserShare network cards Description Order number Lower Paper Tray Assembly 625-sheet capacity Paper and transparency traysDescription Order number High-capacity transparency tray Memory upgrade Tektronix external hard disk Additional software Unix and VMSPhaserPrint for Unix Description Connectors and cable length Interface cables and adaptersPage Regulatory Information Specifications Declaration of conformity Regulatory Information and Specifications Environmental phenomena Test speciﬁcation Basic standard Material Safety Data Sheets FCC Class B warning for 115 VAC equipment Msds for ColorStix ink sticks California Prop Not listed Original preparation date March 10, 1994 RC Msds for silicone oil drum ﬂuid Stability Stable Original preparation date October 21, 1994 RC Speciﬁcations Printer tilt 11-9 Safety and emissions Certiﬁed EN60950 Index Index-1 Index-2Phaser 360 Color Printer Check Print Index-3 Index-4Phaser 360 Color Printer Index-5 Index-6Phaser 360 Color Printer Index-7 Index-8Phaser 360 Color Printer Index-9 Index-10Phaser 360 Color Printer