Tektronix Tektronix Color Printer, Phaser 360 user manual Windows users general, Details tab

8Troubleshooting

Windows users (general)

■Check to make sure that you have conÞgured the communications ports and the Handshake option correctly by printing the ConÞguration Page. Refer to ÒPrinting a ConÞguration PageÓ on page 2-25.

■Make sure that you are using the correct cables for your computer and printer. See ÒInterface cables and adaptersÓ on page 10-7 for cable information.

Windows 3.1 users

■Make sure that your printer is connected to the port you selected in the driverÕs Printers/Connect dialog box.

■Check the Options dialog box to make sure that Printer, not

Encapsulated PostScript File, is selected in the driverÕs Print To box.

■If the error message Windows Header has not been downloaded to the printer appears on your computer screen, go to Setup, click the Job Control tab, and click one of the options for PostScript Header. Refer to ÒJob Control tabÓ on page 4-30 for details on the Job Control tab.

Windows 95 users

■Make sure that your printer is connected to the port you selected in the driverÕs Details tab.

■Make sure that the correct port is selected in the driverÕs

Details tab.

■If the error message Windows Header has not been downloaded to the printer appears on your computer screen, click the PostScript tab and click one of the options for PostScript Header. Refer to ÒPostScript tabÓ on page 4-24 for details on the PostScript tab.

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