Tektronix Tektronix Color Printer, Phaser 360 user manual SymptomSolution, Displays Processing

8Troubleshooting

Printing and installation problems (cont'd.)

SymptomSolution

The printer receives a file on the parallel port. The front panel displays

Processing Data indefinitely. Another file sent to a different port causes your computer or network interface to lock up.

■Do not set the wait timeout to 0.

■Print files should not have extra characters after the End-of-Job character (Ctrl-D).

Refer to the on-line manual on the printer’s CD-ROM for information on setting timeouts and the Ctrl-D character.

The printer receives a file	■	To recover, press the Wakeup or Cancel button or turn
on the parallel port and		the printer’s power off, wait at least 15 seconds, and
the job prints		turn the power on again. (If you reset the printer, you
successfully. After		must send the print job again.) To prevent this
printing, the printer		condition, do not set the wait timeout to 0.
displays Processing	■	Print files should not have extra characters after the
Data, goes into Standby
		End-of-File character (Ctrl-D).
mode, but doesn’t come
	Refer to the on-line manual on the printer’s CD-ROM for
out of Standby mode for
	information on setting timeouts and the Ctrl-D character.
the next print job.
The Startup Page prints	■	If the printer detects a nonfatal error at power-up, the
although you disabled it.		Startup Page prints, even if you have disabled it. A red
		box on the Startup Page identifies the type of error.
		The printer’s power-up self-test can detect problems
		that do not necessarily make the printer completely
		inoperable. Examples of these nonfatal errors include
		faulty printer ports and some memory failures. The
		printer may require service.

The maintenance tray is locked inside printer.

The front panel displays

Busy Melting Ink

and will not return to

Ready.

The printer locks the maintenance tray until it has cooled down. Try the following:

■Close the front cover, wait for a few minutes, and try removing the tray again.

■Turn the printer off, wait for about 1 minute, and then turn the printer back on. Wait for about 2 minutes, then try removing the maintenance tray again.

■You may need to install a new maintenance tray. Refer to “Replacing the maintenance tray” on page 7-11.

■Make sure that the ink stick bins are fully loaded. Fill the bins if necessary. Turn the printer off, wait

60 seconds, then turn the printer back on. Wait until the front panel displays Ready (about 15 minutes).

8-10Phaser 360 Color Printer