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Tektronix Tektronix Color Printer, Phaser 360 user manual Ink smears

Models: Phaser 360 Tektronix Color Printer

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8Troubleshooting

Ink smears

Symptom: Prints have stray ink marks on the front or the back.

Solution: Clean the internal paper path. If smears persist, clean the paper-feed rollers. If smears still appear, clean the paper-exit path.

1See ÒCleaning for ink smears and jams: internal paper pathÓ on page 7-20.

2See ÒCleaning for jams and ink smears: paper-feed rollersÓ on page 7-22.

3See ÒCleaning for ink smears: paper-exit pathÓ on page 7-28.

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8-20Phaser 360 Color Printer

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Tektronix Tektronix Color Printer, Phaser 360 user manual Ink smears

Contents

Phaser Color Printer Page Phaser 360 Printer Warranty Users safety summary Terms in manual CautionContents Installing Printer Software Printing BasicsVii Viii Phaser 360 Color Printer Troubleshooting Customer Support IndexAbout Your Printer Features of your new printer Media letter or A4-size Copier paperOn-line support An illustrated guide to your printer 9922-146 6Phaser 360 Color Printer Consumables Maintenance tray and waste linerPrinter parts and components ColorStix solid-ink sticksTransit restraint Printer partsManual feed slot Back panelHigh-capacity transparency tray Options and accessoriesLower Paper Tray Assembly Tektronix transparency mediaAbout Your Printer Getting Set Up Setting up the printer at a glancePhaser 360 Color Printer Quick Reference Guide What you get with your printerRegistering the printer Choosing a printer locationRemoving the packing material Installing the Lower Paper Tray Assembly optional Place the printer on top of the Lower Paper Tray Assembly 6Phaser 360 Color Printer Unlocking the transit restraint Installing the maintenance tray Using both thumbs, push the tray in Þrmly until it latches Loading the ink sticks For ordering information, see Printer supplies onLoading the media trays Loading paper and transparency traysTo load paper Set the switch on the side of the tray to Transparency To load transparencies14Phaser 360 Color Printer Loading the optional Lower Paper Tray Assembly 16Phaser 360 Color Printer Connecting an external hard disk optional Connecting the printer Printer portsConnecting to a network Connecting a PC or Unix workstation to the parallel port ParallelConnecting to a Macintosh Turning on the printerFront panel display and controls Letting the printer warm up Selecting a language for the front panel Help Pages MenuPrinting a Conﬁguration Menu Map PrintTips for optimum printing performance Installing Printer Software OverviewPC/Windows software Samplers Installing printer software for WindowsEasy Installation Drivers/PPDs Custom InstallationUse the default Destination Directory or click Browse Printer UtilitiesFinish Installation Completed dialog box, click Finish Installing printer software for Windows NT Custom Installation Network printer server, and click Next Finish Installation Completed dialog box, click Finish Either Services for Macintosh AppleTalk or TCP/IP print Custom Installation Installation Completed dialog box, click Finish Tektronix Printer Driver 14Phaser 360 Color Printer Phaser 360 TekColor printer, click Connect Click Continue in the PostScript Printer Driver SetupUnder Installed Printers , select your After Windows restarts, the Install PostScript PrinterEasy InstallMac OS software Easy Install Custom Install Using the Mac OS installerSelect Easy Install or Custom Install Select Custom Install fromSetting up the Phaser 360 printer driver Phaser 360 Driver in the Custom Install windowSetting up the Apple LaserWriter 8.3.4 driver 20Phaser 360 Color Printer Setting up the Phaser 360 GX driver 22Phaser 360 Color Printer Downloadable printer utility ﬁles PhaserPrint for Unix softwareUnix workstation software Installing Printer Software 24Phaser 360 Color Printer Printing Basics Print features overview Selecting print featuresCheck Print See TekColor correctionMedia tray selection Image Smoothing SeeEnhanced Adjusting print speed and resolutionFast Color All about media Acceptable media sizes, types, and weight Tray type Media typeMm 0.2 200 mm 10.45 283 mm Mm 0.35 Margins and image areaLetter-size X 11 A4-size 210 x 297 mm Media trays Media tray settings Changing to Upper and Lower settings Changing the default media tray settingDefault setting Printing letterhead 12345678Printing labels Printing transparencies Printing transparencies from the transparency trayPrinting transparencies from the standard paper tray Transparency quality tips When to use the manual-feed slot 12345678 Sec Printing from a PC Using Windows printer driversUsing the printer’s front panel Downloading utility ﬁlesMedia size Quick Collate Details tab Using the AdobePS 4 driver with WindowsSettings, then Printers Paper tabGraphics tab Graphics tabDevice Options tab Optional Lower Tray or Optional Hard DrivePostScript tab LPTx Using the Tektronix driver for WindowsInterface Select Then do the following LPTx or COMx Printers-Network Connections dialog box26Phaser 360 Color Printer Close Print Net Jobs Direct box If you are using PC/NFSNetwork Settings Corrections, Print Quality modes, and Optional Lower Tray Using the Adobe PostScript driver for WindowsFeatures tab Job Control tab Setting up installed options Using the Windows NT 3.51 PostScript driverUsing the Windows NT 4.0 PostScript driver Phaser 360 printer, and select Properties in the menuDevice Settings sheet, locate Form To Tray Assignment Making default settingsSelecting a printers Default Document Properties Selecting printer options within an application Page Setup Selecting printer options within an application PrintDocument Defaults Properties Advanced tab Printing from MS-DOSUsing Macintosh printer drivers Printing from a MacintoshMedia size Tray selection Select Image Smoothing Select printer-speciﬁc options Using the Phaser 360 printer driverSelect media size TekColor Options dialog boxUsing the Apple LaserWriter 8 printer driver Selecting printing options Using the Phaser 360 GX printer driverPrinting with a desktop printer Printing from a Unix workstation OverviewUnix workstations Workstation Operating SystemOpenVMS workstations Printing from speciﬁc applications Printing Beyond the Basics Adjusting the color of your prints Vivid Color Printing the brightest colors and a truer blue TekColor correction descriptionsAutomatic General all-purpose printing Simulate Display Simulating screen colors Press options Matching printing press colorsMonochrome Printing in gray scale Use Printer Setting Using the printer’s current defaultNone Turning off all color corrections Printing and using the color sampler charts Process SamplerTips for working with color General guidelinesSpecial considerations If your Phaser 360 printer is shared on a networkIf you are using an unsupported driver Application color correctionsUsing the Quick Collate option Previewing with Check Print Using Image Smoothing Setting the Check Print timeoutResident typefaces PostScript and PCL5 Printer languagesWorking with fonts Downloading fonts Using fonts with Windows Printing a font list from a PC Printing a list of fontsPrinting a font list from a Macintosh From the Utilities menu, choose Download PostScript FileMacintosh and Windows users Improving print speedAll users Windows 3.1 users Unix workstation users Select Use PostScript Level 2 featuresWindows 95 users Selecting page sizes in Windows applications WindowsProperties from the File menu Front panel overview Front panel indicatorsIndicator Blinking Off Two-line display Front panel buttons Enabling and disabling the front panel menu MenusFront panel menu map PressConﬁguration Printer Help PagesMenu Map StartupRGB and Cmyk Color Samplers Printing the Help PagesDemonstration Printer standby modes Normal standbyCaring For Your Printer Moving or shipping your printer Remove and store the maintenance tray Lock the transit restraint 32434-06 Adding ink Ink handling tips Emptying the waste liner Waste Liner a Full Open Front CoverWaste Liner a Full Remove Tray B 9101-39 Replacing the maintenance tray ﬂuid if tipped. Never ship a partially used maintenance tray Using both thumbs, push the tray in Þrmly until it latches If the printer has frequent media jams Cleaning the printerProblem Cleaning procedure If prints have light stripes or smears Cleaning Selecting the Cleaning Page sourceCleaning Page Source Menu Cleaning supplies Using isopropyl alcohol Cleaning for ink smears and jams internal paper path Approximate time to complete 3-6 minutesCleanLight Stripes Clean Test Cleaning for jams and ink smears paper-feed rollers Approximate time to complete 5 minutesOpen the front cover To clean the upper black rubber rollers To clean the upper white plastic rollers To clean the lower rubber paper-feed rollers To clean the lower white plastic rollers Cleaning for ink smears paper-exit path Approximate time to complete 10 minutes9922-138 9922-114 To clean the rubber exit rollers To clean the white plastic exit rollers 9922-116 Cleaning for upper media tray jams media-pick roller Automatically cleaning the media-pick rollerPrint Instructions? Continue Print 9101-27 Cleaning 9922-142 Manually cleaning the media-pick roller 40Phaser 360 Color Printer To clean the top surface of the media-pick roller To clean the bottom of the media-pick roller Scrub the bottom surface of the pick roller thoroughlyCleaning for lower tray jams paper-pick rollers Approximate time to complete 1 minuteCaring For Your Printer 44Phaser 360 Color Printer Troubleshooting Front panel error messages Message ActionFront panel messages contd Upper Media Tray Troubleshooting quick reference Symptom SolutionImage Quality Problems Printing to OffPrint using color option Print Options dialog box, select Color/GrayscaleTransmission Retry to Turn off Background Printing through the ChooserPrinting and installation problems contd SymptomSolution Displays ProcessingNetwork problems Macintosh Light stripes on prints cleaning the printhead Approximate time to complete 10 minutesBlack Cyan Magenta Yellow 14Phaser 360 Color Printer Media jams and misfeeds Preventing media jamsLocating jammed media Clearing a media jam 9922-60 9922-123 Ink smears Macintosh users If your ﬁle doesn’t printGeneral things to check for Windows users general Details tabIf you are using PC/NFS If you can’t print from Windows to an LPT portProperties Click Add PortChecking the printer’s language mode Windows 3.1 users PostScript printing errorsMac OS users Windows 95 usersUsing a PostScript error handler Fixing timeout problems in Windows Windows timeout From WindowsWindows timeout From DOS and Windows Mode LPT1,,PPrinter’s timeout Printed colors are not what you expected Printing Pantone Colors Blue colors look too purpleTroubleshooting If the Apple Printer Utility does not work Prints do not reﬂect your settingsSharing the printer on a network Receiving email update notices On-line supportCustomer Support Centers Getting information by fax Country NumbersCustomer Support Supplies, Accessories Expanding Your Printing System Customizing your printerPrinter supplies Supplies Order number DescriptionPhaserShare network cards Description Order numberDescription Order number High-capacity transparency tray Lower Paper Tray Assembly 625-sheet capacityPaper and transparency trays Memory upgrade Tektronix external hard diskAdditional software Unix and VMSPhaserPrint for Unix Description Connectors and cable length Interface cables and adaptersPage Regulatory Information Specifications Declaration of conformityRegulatory Information and Specifications Environmental phenomena Test speciﬁcation Basic standardMaterial Safety Data Sheets FCC Class B warning for 115 VAC equipmentMsds for ColorStix ink sticks California Prop Not listed Original preparation date March 10, 1994 RCMsds for silicone oil drum ﬂuid Stability Stable Original preparation date October 21, 1994 RCSpeciﬁcations Printer tilt11-9 Safety and emissions Certiﬁed EN60950Index Index-1Index-2Phaser 360 Color Printer Check Print Index-3Index-4Phaser 360 Color Printer Index-5 Index-6Phaser 360 Color Printer Index-7 Index-8Phaser 360 Color Printer Index-9 Index-10Phaser 360 Color Printer