Tektronix Tektronix Color Printer, Phaser 360 Front panel error messages, Message Action

8Troubleshooting

Front panel error messages

The front panel displays messages indicating the condition of the printer. Some messages, such as Standby and Warming Up, simply provide status information and require no user action. Error messages, such as Jam:Open Front Cover, require you to perform some action, such as clear a paper jam. Refer to the table below for responses to front panel error messages.

Numeric error codes: The printer may display a numeric error code when it detects certain types of problems. If you see a numeric error code, Þrst write down the number. Then turn off the printer, wait at least 15 seconds, and then turn the printer on again. If that does not solve the problem, call your local Tektronix ofÞce for assistance or contact Tektronix Customer Support in the U.S. and Canada at 1-800-835-6100or on-line at

http://www.tek.com/Color_Printers/.

Front panel messages

Message	Action
Fault. Service	Write down the error code in the display. Turn the
Required	printer off, wait at least 15 seconds, and then turn the
	printer on again. In the U.S., call Tektronix service at
	1-800-835-6100. Outside the U.S., contact your local
	Tektronix office.
Incorrect Media	An incorrect paper size is loaded in the tray, or paper
Size	narrower than A4-size is in the manual feed slot. Use
	letter- or A4-size media only.
Ink Low	This message appears when the ink level drops to
	one-half stick. Open the top cover and add the
	appropriate color ink stick.
Ink Sticks Jammed	Open the top cover and make sure the bottom ink
	sticks are resting against the bottom of the ink bin
	chutes. Clean the ink sticks of particles from broken
	ink sticks.
Install Tray (B)	Insert a maintenance tray into the printer.
Install New Tray	Open the front cover, remove the maintenance tray,
(B)	and replace it with a new one.
Jam:Open Exit	Open the exit cover and remove the paper jam. You
Cover	may need to clean the paper exit path if the problem
	persists.

8-2 Phaser 360 Color Printer