8Troubleshooting

Front panel error messages

The front panel displays messages indicating the condition of the printer. Some messages, such as Standby and Warming Up, simply provide status information and require no user action. Error messages, such as Jam:Open Front Cover, require you to perform some action, such as clear a paper jam. Refer to the table below for responses to front panel error messages.

Numeric error codes: The printer may display a numeric error code when it detects certain types of problems. If you see a numeric error code, Þrst write down the number. Then turn off the printer, wait at least 15 seconds, and then turn the printer on again. If that does not solve the problem, call your local Tektronix ofÞce for assistance or contact Tektronix Customer Support in the U.S. and Canada at 1-800-835-6100or on-line at

http://www.tek.com/Color_Printers/.

Front panel messages

Message

Action

 

 

Fault. Service

Write down the error code in the display. Turn the

Required

printer off, wait at least 15 seconds, and then turn the

 

printer on again. In the U.S., call Tektronix service at

 

1-800-835-6100. Outside the U.S., contact your local

 

Tektronix office.

 

 

Incorrect Media

An incorrect paper size is loaded in the tray, or paper

Size

narrower than A4-size is in the manual feed slot. Use

 

letter- or A4-size media only.

 

 

Ink Low

This message appears when the ink level drops to

 

one-half stick. Open the top cover and add the

 

appropriate color ink stick.

 

 

Ink Sticks Jammed

Open the top cover and make sure the bottom ink

 

sticks are resting against the bottom of the ink bin

 

chutes. Clean the ink sticks of particles from broken

 

ink sticks.

 

 

Install Tray (B)

Insert a maintenance tray into the printer.

 

 

Install New Tray

Open the front cover, remove the maintenance tray,

(B)

and replace it with a new one.

 

 

Jam:Open Exit

Open the exit cover and remove the paper jam. You

Cover

may need to clean the paper exit path if the problem

 

persists.

 

 

8-2

Phaser 360 Color Printer

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Tektronix Tektronix Color Printer, Phaser 360 user manual Front panel error messages, Message Action