HP M475 Solve problems sending faxes, Change the fax speed, Communication error. message appears

Change the fax speed

The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps). The factory-set default for the fax-speed setting is Fast (V.34).

You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection.

1.From the Home screen, touch the Setup button.

2.Touch the Fax Setup menu.

3.Touch the Advanced Setup menu.

4.Scroll to and touch the Fax Speed button, and then touch the speed setting that you want to use.

Solve problems sending faxes

●An error message displays on the control panel

●The control panel displays a Ready message with no attempt to send the fax

●The control panel displays the message "Storing page 1" and does not progress beyond that message

●Faxes can be received, but not sent

●Unable to use fax functions from the control panel

●Unable to use speed dials

●Unable to use group dials

●Receive a recorded error message from the phone company when trying to send a fax

●Unable to send a fax when a phone is connected to the product

An error message displays on the control panel

The Communication error. message appears

●Allow the product to retry sending the fax. Re-sending temporarily reduces the fax speed.

●Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.

If the product is connected to a digital phone line, verify that you are using the correct filter and settings provided by the digital service provider.

●Try a different phone cord.

212 Chapter 12 Fax ENWW