HP M375, M475 manual Fax logs and reports, Fax trace report

Code number	Description
344-348	Possible causes include the following:
	●	The remote machine has failed to respond to a fax command from the local machine due to the
		connection being interrupted.
	●	The user at the remote machine may have pressed the Stop button.
	●	In rare instances, incompatibility between the two machines can cause the remote machine to simply
		terminate the call.
	To solve the issue, try the following steps:
	1.	Resend the fax at a different time when telephone line conditions have improved.
	2.	If the error persists, and error correction is in use for the fax session, disable the Error Correction
		setting.

381Possible causes include the following:

●The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted.

●The user at the remote machine may have pressed the Stop button.

To solve the issue, try the following steps:

1.Resend the fax at a different time when telephone line conditions have improved.

2.If the error persists, and error correction is in use for the fax session, disable the Error Correction setting.

Fax trace report

A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call.

1.From the Home screen, touch the Setup button.

2.Touch the Service menu.

3.Touch the Fax Service menu.

4.Touch the Print T.30 Trace button, and then touch the Now button.

NOTE: This procedure prints a report for the last fax job, successful or not. To generate a report for each unsuccessful fax job, select the If Error setting. To generate a report for each fax job, select the At End of Call setting.

Fax logs and reports

Use the following instructions to print fax logs and reports:

ENWW Solve fax problems 209