Solve problems | HP M375, M475 instruction

14 Solve problems

●Self help

●Problem-solving checklist

●Restore the factory-set defaults

●Paper feeds incorrectly or becomes jammed

●Clear jams

●Improve print quality

●The product does not print or it prints slowly

●Solve walk-up USB printing problems

●Solve product connectivity problems

●Solve wireless network problems

●Solve product software problems with Windows

●Solve product software problems with Mac

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HP M375, M475 manual Solve problems

Contents

User Guide M375 M475 Page User Guide Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Use the product with Mac 107 145 139 169 161 245 229 248 287 285297 299 306 319 Product basics Product comparison CE903A CE863A CE864A Control-panel display PrintCopy Fax CE903A CE863A CE864A Scan Accessibility features Environmental features Front view Product views Back view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen Control panel help system Control panel menus Setup Menu Menu item Description HP Web Services menu Reports menu Menu item Sub-menu item Description Quick Forms menu Menu item Sub-menu item Description Fax Setup menu Distinctive Ring All Rings Advanced Setup Fax Resolution Standard FineSingle Double Extension Phone Billing CodesStamp Faxes Private Receive System Setup menu Two-sided Off Supply Settings Black Cartridge Very Low Setting Prompt Disable FaxProduct Security USB Flash Drive Print Black Color Cartridges Very Low Setting StopLow Threshold Cyan Enter percentage Magenta Yellow Not on Supply Store Usage Data On SupplyCourier Font Regular Dark Color Copy Service menu Restore Defaults HP SmartInstall Off Menu item Sub-menu item Network Setup menu Sets the product so that it communicates only with Web Https Enforcement Yes Copy menu Function specific menus Multi-Page Copy Fax menu Allows you to cancel pending fax Displays pending fax jobs,Jobs Scan menu Opens the Fax Setup menu Print Documents USB Flash DriveView and Print Photos Scan to USB Drive Enww Software for Windows Select the correct printer driver for Windows Supported operating systems and printer drivers for WindowsHP PCL 6 driver HP UPD PS driver Select the correct printer driver for Windows UPD installation modes HP Universal Print Driver UPDUpd Change print job settings for Windows Priority for print settingsChange the default settings for all print jobs Change the product configuration settings Windows XP Remove the printer driver from WindowsWindows Vista Windows Software for other operating systems Supported utilities for WindowsOther Windows components and utilities Software Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems and printer drivers for Mac Install software for Mac computers on a wired network Configure the IP addressInstall the software Install software for Mac computers on a wireless network Priority for print settings for Mac Connect the product to a wireless network using a USB cableRemove the printer driver from Mac operating systems Change printer-driver settings for Mac Change the default settings for all print jobsChange the product configuration settings Supported utilities for Mac Software for Mac computersHP Utility for Mac HP Embedded Web Server AirPrint HP ePrint Create and use printing presets with Mac Cancel a print job with MacBasic print tasks with Mac Change the paper size and type with Mac Use printing presets Create a printing presetPrint a cover page with Mac Use watermarks with Mac Print on both sides of the page duplex printing with Mac Print multiple pages on one sheet of paper with MacUse automatic duplex printing Print on both sides manually Set the color options with Mac Use AirPrint Fax with Mac Scan with Mac Solve problems with Mac Connect the product with Windows HP Smart Install for Windows wired networks HP Smart Install for Windows direct connections USB Enww Connect with USB CD installation Connect to a network with Windows Install the product on a wired network with WindowsSupported network protocols Obtain the IP address Install the software Connect the product to a wireless network using a USB cable Connect the product to a wireless network using WPS View or change network settings Configure IP network settings with Windows Set or change the product password Link speed and duplex settings Setting Description100TX Full Paper and print media Media type Do not Understand paper use Understand paper use Enww 1Supported paper and print media sizes Supported paper sizes Size Dimensions Tray Automatic duplex Printing Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientation Media type Weight Capacity1 Paper orientation Paper type Weight Capacity With the top edge at the back Load Tray Load paper trays Load Tray 2 or optional Tray Enww Load the document feeder Enww Configure trays Configure traysPaper use Configure the product Enww Print cartridges Print cartridge informationColor Cartridge number Part number Print cartridge views Supplies views Change settings for print cartridges Print when a print cartridge is at estimated end of lifeManage print cartridges Print with EconoMode HP anticounterfeit Web site Store and recycle suppliesRecycle supplies Print-cartridge storage Replace the print cartridges Replacement instructions Replacement instructions Enww Enww Solve problems with supplies Type of print cartridge Steps to resolve the problemCheck the print cartridges Print the Supplies Status Interpret the Print Quality Inspect the print cartridge for damageSection Repeating defects Interpret control panel messages for supplies 10.100X Supply Memory ErrorBlack Cartridge Low Black in wrong position Cyan Cartridge Low Genuine HP supply installedCyan in wrong position Cyan Very Low Incompatible color Install color cartridgeMagenta Cartridge Low Magenta in wrong position Remove shipping locks from cartridges Remove shipping lock from color cartridgeReplace color Unsupported color Press OK to continue Used color in use Used color installed, to accept press OKUsed supplies in use Yellow Cartridge Low Yellow Very Low Enww Print tasks Cancel a print job Open the printer driver with Windows Basic print tasks with Windows Get help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Select the page size with Windows Improve print quality with Windows Select a custom page size with Windows Select the paper type with WindowsSelect the paper tray with Windows Print on both sides manually with Windows Print on both sides duplex with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Set color options with Windows Use HP ePrint Touch the Enable Web Services button Additional print tasks with Windows Print colored text as black grayscale with WindowsPrint on preprinted letterhead or forms with Windows Additional print tasks with Windows Enww Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Create a booklet with Windows Add a watermark to a document with Windows Enww Enww Jpeg Walk-up USB printing Walk-up USB printing Enww Color Change the color theme for a print job Adjust color Manual color options Change the color options Setting description Setting options Edge Control HalftoneNeutral Grays Use the HP EasyColor option Match colors to your computer screen Copy Use copy functions CopyMultiple copies Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy job Collate a copy job Make color or black and white copies Enww Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Define custom copy settingsPrint or copy edge-to-edge Set the paper size and type for copying on special paper Restore copy default settings Copy photos Copy mixed size originals Copy on both sides automatically duplex models only Copy on both sides Copy on both sides manually Enww Scan Scan by using other software Scan by using HP Scan software WindowsUse scan functions Scan methods Scan by using optical character recognition OCR software Cancel a scanScan from a TWAIN-compliant program Scan from a WIA-compliant program Scanner resolution and color Scan settings Resolution and color guidelines Setting Recommended useColor Scan quality Scan a photo Enww 12 Fax Install and connect the hardware Set up faxConnect fax to a telephone line Connect additional devices Set up fax Enww Set up fax with an extension phone Set up fax with a telephone answering machine Configure fax settings Setup for stand-alone faxUse the control panel to set the fax time, date, and header Use of common localized letters in fax headers Use the HP Fax Setup Wizard Use the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Delete phone book entries Use speed dialsCreate and edit speed-dial entries Delete speed-dial entries Manage group-dial entriesCreate and edit group-dial entries Delete group-dial entries Enww Send fax settings Set fax settingsSet special dialing symbols and options Set the dial-tone detection Set tone-dialing or pulse-dialing Set autoredial and the time between redialsSet the redial-on-busy option Set the redial-on-no-answer option Set the redial-on-communication-error option Set light/dark and resolutionSet the default light/dark contrast setting Set resolution settings Set billing codes Cover-page templates Receive fax settings Set the answer modeSet fax forwarding Set the number of rings-to-answer Block or unblock fax numbers Type of telephone line Set distinctive ring Set fax reprint settings Set the fax sounds volumeUse autoreduction for incoming faxes Set the private receive feature Set the alarm volume, phone-line volume, and ring volumeSet stamp-received faxes Set fax polling Use fax Cancel a faxFax software Use fax on a DSL, PBX, or Isdn system DSL Use fax on a VoIP service Delete faxes from memory Fax memorySend a fax Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the software Schedule a fax to be sent later Send a fax with confirmation Send faxes internationally Use access codes, credit cards, or calling cards Turn on the Allow Fax Reprint feature Print a stored fax when the private receive feature is onReceive a fax Print a fax Reprint faxes Receive faxes when fax tones are audible on the phone line Fax troubleshooting checklist Solve fax problems Solve fax problems Communication error Fax error messagesDocument feeder door is open. Canceled fax Fax is busy. Canceled send Fax is busy. Redial pending Fax receive error Fax storage is full. Canceling the fax receive Fax Send error Fax storage is full. Canceling the fax send No fax answer. Canceled sendNo dial tone No fax detected No fax answer. Redial pending Enww View and interpret fax error codes Troubleshoot fax codes and trace reportsCode number Description Fax trace report Fax logs and reports Print individual fax reports Print all fax reports Change error correction and fax speed Set the fax error reportSet the fax-error-correction mode An error message displays on the control panel Solve problems sending faxesCommunication error. message appears Change the fax speed No dial tone Open the Advanced Setup menu No fax answer. message appears Fax is busy. message appears Scanner error Document feeder paper jamFax storage is full. message appears Unable to use fax functions from the control panel Faxes can be received, but not sent Unable to use group dials Unable to use speed dials Enww Fax does not respond Solve problems receiving faxesFax has a dedicated phone line An answering machine is connected to the product Answer Mode setting is set to the Manual setting Telephone handset is connected to the productVoice mail is available on the fax line Product uses a fax over IP or VoIP phone service Product is connected to a DSL phone service No fax detected. message appears Open the Advanced Setup menu Open the Fax Resolution menu Sender receives a busy signal Fax is received but does not printCannot send or receive a fax on a PBX line Faxes are sending slowly Solve general fax problems Fax cuts off or prints on two pages Fax quality is poor Regulatory information and warranties Open the Default Paper Size menu Fax Manage and maintain Print information pages Prints a page that helps solve problems with print quality HP Embedded Web Server features Use the HP Embedded Web ServerOpen the HP Embedded Web Server Use HP Web Jetadmin software Product security featuresAssign a system password Powersave modes Economy settingsSet sleep delay Print with EconoMode Archive print Set the Auto Power Down delay Install memory DIMMs Install memory DIMMs Install memory DIMMs Enww Enable memory Memory allocation Check Dimm installation Clean the paper path Clean the productClean the scanner glass strip and platen Clean the paper path from the product control panel Clean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Solve problems Self help Check that the product power is on Problem-solving checklistCheck the control panel for error messages Test print functionality Test the fax sending functionality Test copy functionalityTest the fax receiving functionality Try sending a print job from a computer Factors that affect product performance Restore the factory-set defaults Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jams Paper feeds incorrectly or becomes jammed 251 Jam locations Clear jams Clear jams from the document feeder Enww Clear jams in Tray Enww Clear jams in Tray Clear jams in the fuser area Clear jams in the output bin Clear jams in the duplexer duplexing models only Enww Change the paper type setting for Windows Use the correct paper type setting in the printer driverChange the paper type setting for Mac Improve print quality Change the color theme for a print job Adjust color settings in the printer driver Change the color options Print a cleaning Use paper that meets HP specifications Calibrate the product to align the colors Print the Supplies Status Interpret the Print Quality Use the printer driver that best meets your printing needs HP UPD PCL Improve print quality for copies Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Solve direct-connect problems Solve product connectivity problemsSolve network problems Poor physical connection Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectlyComputer is unable to communicate with the product Product is disabled, or other network settings are incorrect Wireless connectivity checklist Solve wireless network problems Solve wireless network problems Network does not appear in the wireless networks list Cannot connect more computers to the wireless product Wireless network is not functioning Solve product software problems with Windows Problem SolutionProperties Printer driver is not listed in the Print & Fax list Solve product software problems with Mac Software troubleshooting Hardware troubleshootingPrint job was not sent to the product that you wanted Supplies and accessories Order parts, accessories, and supplies Part numbersPart number Cartridge number Description Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 289 Enww Data stored on the print cartridge End User License Agreement Transfer Enww OpenSSL LJColorMFPM475 Customer support Product specifications Physical specifications Product Height Depth Width WeightRecommended Operating Storage Regulatory information FCC regulations Power consumptionEnvironmental product stewardship program Protecting the environment Paper use Toner consumptionPlastics HP LaserJet print supplies United States and Puerto Rico Return and recycling instructionsMultiple returns more than one cartridge Single returns Paper Material restrictionsNon-U.S. returns Chemical substances Material Safety Data Sheet Msds For more information Supplementary Information Declaration of conformity Boise, Idaho USA OctoberFor regulatory topics only Enww Declaration of conformity wireless models 309 Laser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan Luokan 1 laserlaite EMC statement Korea Laser statement for Finland Restriction on Hazardous Substances statement Ukraine GS statement Germany EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act US Additional statements for telecom fax products 315 Additional statements for wireless products Korean statement Enww USB Index DSL Isdn Help USB Quality PBX Unix WPS Enww Page CE863-90907* *CE863-90907