Solve problems with supplies
Check the print cartridges
Check each print cartridge, and replace it if necessary, if you are having any of the following problems:
●The printing is too light or seems faded in areas.
●Printed pages have small unprinted areas.
●Printed pages have streaks or bands.
NOTE: If you are using a draft print setting, the printing might appear light.
If you determine that you need to replace a print cartridge, print the Supplies Status Page to find the part number for the correct genuine HP print cartridge.
Type of print cartridge | Steps to resolve the problem | |
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Refilled or remanufactured print | Hewlett Packard Company cannot recommend the use of | |
cartridge | new or remanufactured. Because they are not HP products, HP cannot influence | |
| their design or control their quality. If you are using a refilled or remanufactured | |
| print cartridge and are not satisfied with the print quality, replace the cartridge with | |
| a genuine HP cartridge. | |
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Genuine HP print cartridge | 1. | The product control panel or the Supplies Status page indicates Very Low |
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| status when the cartridge has reached the end of its estimated life. Replace |
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| the print cartridge if print quality is no longer acceptable. |
| 2. | Print a Print Quality Page from the Reports menu. If streaks or marks are in |
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| one color on the page, you might have a defect in that color cartridge. See |
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| the instructions in this document for interpreting the page. Replace the print |
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| cartridge if necessary. |
| 3. | Visually inspect the print cartridge for damage. See the instructions that |
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| follow. Replace the print cartridge if necessary. |
| 4. | If printed pages have marks that repeat several times at the same distance |
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| apart, print a cleaning page. If this does not solve the problem, use the |
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| repetitive defects ruler in this document to identify the cause of the problem. |
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96 | Chapter 7 Print cartridges | ENWW |