Solve product software problems with Windows
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A printer driver for the product is | Reinstall the product software. |
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not visible in the Printer folder | NOTE: Close any applications that are running. To close an application that has an icon in the |
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| system tray, |
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| Try plugging the USB cable into a different USB port on the computer. |
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An error message was | Reinstall the product software. |
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displayed during the software | NOTE: Close any applications that are running. To close an application that has an icon in the task |
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installation |
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| bar, |
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| Check the amount of free space on the drive where you are installing the product software. If |
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| necessary, free up as much space as you can, and reinstall the product software. |
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| If necessary, run the Disk Defragmenter, and reinstall the product software. |
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The product is in Ready mode, | Print a Configuration page, and verify the product functionality. |
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but nothing prints |
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| Verify that all of the cables are correctly seated and within specifications. This includes the USB and |
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| power cables. Try a new cable. |
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| Verify the IP Address on the Configuration Page matches the IP address for the software port. Use |
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| one of the following procedures: |
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| Windows XP, Windows Server | 1. | Click Start. |
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| 2003, Windows Server 2008, | 2. | Click Settings. |
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| and Windows Vista |
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| 3. | Click Printers and Faxes (using the default Start menu view) |
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| or click Printers (using the Classic Start menu view). |
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| 5. | Click the Ports tab, and then click Configure Port. |
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| 6. | Verify the IP address, and then click OK or Cancel. |
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| 7. | If the IP Addresses are not the same, delete the driver, and |
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| reinstall the driver using the correct IP address. |
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| Windows 7 | 1. | Click Start. |
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| 2. | Click Devices and Printers. |
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| 3. |
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| properties. |
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| 4. | Click the Ports tab, and then click Configure Port. |
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| 5. | Verify the IP address, and then click OK or Cancel. |
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| 6. | If the IP Addresses are not the same, delete the driver, and |
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| reinstall the driver using the correct IP address. |
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282 Chapter 14 Solve problems | ENWW |