Solve product software problems with Windows

Problem

Solution

 

 

 

 

 

 

 

 

A printer driver for the product is

Reinstall the product software.

 

 

 

not visible in the Printer folder

NOTE: Close any applications that are running. To close an application that has an icon in the

 

 

 

 

system tray, right-click the icon, and select Close or Disable.

 

 

 

 

 

Try plugging the USB cable into a different USB port on the computer.

 

 

 

 

 

 

An error message was

Reinstall the product software.

 

 

 

displayed during the software

NOTE: Close any applications that are running. To close an application that has an icon in the task

 

installation

 

 

bar, right-click the icon, and select Close or Disable.

 

 

 

 

 

Check the amount of free space on the drive where you are installing the product software. If

 

 

necessary, free up as much space as you can, and reinstall the product software.

 

 

 

 

 

If necessary, run the Disk Defragmenter, and reinstall the product software.

 

 

 

 

The product is in Ready mode,

Print a Configuration page, and verify the product functionality.

 

but nothing prints

 

 

 

 

 

 

 

 

Verify that all of the cables are correctly seated and within specifications. This includes the USB and

 

 

power cables. Try a new cable.

 

 

 

 

 

 

 

Verify the IP Address on the Configuration Page matches the IP address for the software port. Use

 

 

one of the following procedures:

 

 

 

 

 

 

 

 

 

Windows XP, Windows Server

1.

Click Start.

 

 

2003, Windows Server 2008,

2.

Click Settings.

 

 

and Windows Vista

 

 

 

3.

Click Printers and Faxes (using the default Start menu view)

 

 

 

 

or click Printers (using the Classic Start menu view).

 

 

 

4.

Right-click the product driver icon, and then select Properties.

 

 

 

5.

Click the Ports tab, and then click Configure Port.

 

 

 

6.

Verify the IP address, and then click OK or Cancel.

 

 

 

7.

If the IP Addresses are not the same, delete the driver, and

 

 

 

 

reinstall the driver using the correct IP address.

 

 

 

 

 

 

 

Windows 7

1.

Click Start.

 

 

 

2.

Click Devices and Printers.

 

 

 

3.

Right-click the product driver icon, and then select Printer

 

 

 

 

properties.

 

 

 

4.

Click the Ports tab, and then click Configure Port.

 

 

 

5.

Verify the IP address, and then click OK or Cancel.

 

 

 

6.

If the IP Addresses are not the same, delete the driver, and

 

 

 

 

reinstall the driver using the correct IP address.

 

 

 

 

 

 

282 Chapter 14 Solve problems

ENWW