Step 2: Check the control panel for error messages .......................................................
247
Step 3: Test print functionality .........................................................................................
Step 4: Test copy functionality .........................................................................................
248
Step 5: Test the fax sending functionality ........................................................................
Step 6: Test the fax receiving functionality ......................................................................
Step 7: Try sending a print job from a computer ..............................................................
Step 8: Test the walk-up USB printing functionality .........................................................
Factors that affect product performance ..........................................................................
249
Restore the factory-set defaults .......................................................................................................
Paper feeds incorrectly or becomes jammed ...................................................................................
250
The product does not pick up paper ................................................................................
The product picks up multiple sheets of paper ................................................................
Prevent paper jams ..........................................................................................................
Clear jams ........................................................................................................................................
252
Jam locations ...................................................................................................................
Clear jams from the document feeder .............................................................................
253
Clear jams in Tray 1 .........................................................................................................
255
Clear jams in Tray 2 .........................................................................................................
257
Clear jams in the fuser area .............................................................................................
258
Clear jams in the output bin .............................................................................................
259
Clear jams in the duplexer (duplexing models only) ........................................................
260
Improve print quality .........................................................................................................................
262
Use the correct paper type setting in the printer driver ....................................................
Adjust color settings in the printer driver ..........................................................................
263
Use paper that meets HP specifications ..........................................................................
265
Print a cleaning page .......................................................................................................
Calibrate the product to align the colors ..........................................................................
266
Check the print cartridges ................................................................................................
Use the printer driver that best meets your printing needs ..............................................
269
Improve print quality for copies ........................................................................................
271
The product does not print or it prints slowly ....................................................................................
272
The product does not print ...............................................................................................
The product prints slowly .................................................................................................
273
Solve walk-up USB printing problems ..............................................................................................
274
The USB Flash Drive menu does not open when you insert the USB accessory ...........
The file does not print from the USB storage accessory .................................................
The file that you want to print is not listed in the USB Flash Drive menu ........................
275
Solve product connectivity problems ................................................................................................
Solve direct-connect problems ........................................................................................
Solve network problems ..................................................................................................
Solve wireless network problems .....................................................................................................
278
ENWW
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