Solve product connectivity problems | HP M375, M475 instruction

The file that you want to print is not listed in the USB Flash Drive menu

1.You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types.

2.You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders.

3.You might be using a character set for the file name that the product does not support. In this case, the product replaces the file names with characters from a different character set. Rename the files using ASCII characters.

Solve product connectivity problems

Solve direct-connect problems

If you have connected the product directly to a computer, check the cable.

●Verify that the cable is connected to the computer and to the product.

●Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable.

●Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.

Solve network problems

Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.

●Poor physical connection

●The computer is using the incorrect IP address for the product

●The computer is unable to communicate with the product

●The product is using incorrect link and duplex settings for the network

●New software programs might be causing compatibility problems

●The computer or workstation might be set up incorrectly

●The product is disabled, or other network settings are incorrect

Poor physical connection

1.Verify that the product is attached to the correct network port using a cable of the correct length.

2.Verify that cable connections are secure.

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HP M375, M475 manual Solve product connectivity problems, Solve direct-connect problems, Solve network problems

Contents

User Guide M375 M475 Page User Guide Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Use the product with Mac 107 145 139 169 161 245 229 248 299 285287 297 306 319 Product basics Product comparison CE903A CE863A CE864A Control-panel display PrintCopy Fax CE903A CE863A CE864A Scan Accessibility features Environmental features Front view Product views Back view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen Control panel help system Control panel menus Setup Menu Menu item Description HP Web Services menu Reports menu Menu item Sub-menu item Description Quick Forms menu Menu item Sub-menu item Description Fax Setup menu Double Advanced Setup Fax Resolution Standard FineDistinctive Ring All Rings Single Private Receive Billing CodesExtension Phone Stamp Faxes System Setup menu Two-sided USB Flash Drive Disable FaxOff Supply Settings Black Cartridge Very Low Setting Prompt Product Security Yellow Color Cartridges Very Low Setting StopPrint Black Low Threshold Cyan Enter percentage Magenta Dark Color Copy Store Usage Data On SupplyNot on Supply Courier Font Regular Service menu Restore Defaults HP SmartInstall Off Menu item Sub-menu item Network Setup menu Sets the product so that it communicates only with Web Https Enforcement Yes Copy menu Function specific menus Multi-Page Copy Fax menu Allows you to cancel pending fax Displays pending fax jobs,Jobs Scan menu Opens the Fax Setup menu Scan to USB Drive USB Flash DrivePrint Documents View and Print Photos Enww Software for Windows HP UPD PS driver Supported operating systems and printer drivers for WindowsSelect the correct printer driver for Windows HP PCL 6 driver Select the correct printer driver for Windows UPD installation modes HP Universal Print Driver UPDUpd Change print job settings for Windows Priority for print settingsChange the default settings for all print jobs Change the product configuration settings Windows Remove the printer driver from WindowsWindows XP Windows Vista Software Supported utilities for WindowsSoftware for other operating systems Other Windows components and utilities Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems and printer drivers for Mac Install software for Mac computers on a wired network Configure the IP addressInstall the software Install software for Mac computers on a wireless network Priority for print settings for Mac Connect the product to a wireless network using a USB cableRemove the printer driver from Mac operating systems Change printer-driver settings for Mac Change the default settings for all print jobsChange the product configuration settings HP Embedded Web Server Software for Mac computersSupported utilities for Mac HP Utility for Mac AirPrint HP ePrint Change the paper size and type with Mac Cancel a print job with MacCreate and use printing presets with Mac Basic print tasks with Mac Use watermarks with Mac Create a printing presetUse printing presets Print a cover page with Mac Print on both sides manually Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Use automatic duplex printing Set the color options with Mac Use AirPrint Fax with Mac Scan with Mac Solve problems with Mac Connect the product with Windows HP Smart Install for Windows wired networks HP Smart Install for Windows direct connections USB Enww Connect with USB CD installation Obtain the IP address Install the product on a wired network with WindowsConnect to a network with Windows Supported network protocols Install the software Connect the product to a wireless network using a USB cable Connect the product to a wireless network using WPS View or change network settings Configure IP network settings with Windows Set or change the product password Link speed and duplex settings Setting Description100TX Full Paper and print media Media type Do not Understand paper use Understand paper use Enww 1Supported paper and print media sizes Supported paper sizes Size Dimensions Tray Automatic duplex Printing Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientation Media type Weight Capacity1 Paper orientation Paper type Weight Capacity With the top edge at the back Load Tray Load paper trays Load Tray 2 or optional Tray Enww Load the document feeder Enww Configure trays Configure traysPaper use Configure the product Enww Print cartridges Print cartridge informationColor Cartridge number Part number Print cartridge views Supplies views Change settings for print cartridges Print when a print cartridge is at estimated end of lifeManage print cartridges Print with EconoMode Print-cartridge storage Store and recycle suppliesHP anticounterfeit Web site Recycle supplies Replace the print cartridges Replacement instructions Replacement instructions Enww Enww Solve problems with supplies Type of print cartridge Steps to resolve the problemCheck the print cartridges Print the Supplies Status Interpret the Print Quality Inspect the print cartridge for damageSection Repeating defects Black in wrong position 10.100X Supply Memory ErrorInterpret control panel messages for supplies Black Cartridge Low Cyan Very Low Genuine HP supply installedCyan Cartridge Low Cyan in wrong position Magenta in wrong position Install color cartridgeIncompatible color Magenta Cartridge Low Unsupported color Press OK to continue Remove shipping lock from color cartridgeRemove shipping locks from cartridges Replace color Yellow Cartridge Low Used color installed, to accept press OKUsed color in use Used supplies in use Yellow Very Low Enww Print tasks Cancel a print job Open the printer driver with Windows Basic print tasks with Windows Get help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Select the page size with Windows Improve print quality with Windows Select a custom page size with Windows Select the paper type with WindowsSelect the paper tray with Windows Print on both sides manually with Windows Print on both sides duplex with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Set color options with Windows Use HP ePrint Touch the Enable Web Services button Additional print tasks with Windows Print colored text as black grayscale with WindowsPrint on preprinted letterhead or forms with Windows Additional print tasks with Windows Enww Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Create a booklet with Windows Add a watermark to a document with Windows Enww Enww Jpeg Walk-up USB printing Walk-up USB printing Enww Color Change the color theme for a print job Adjust color Manual color options Change the color options Setting description Setting options Edge Control HalftoneNeutral Grays Use the HP EasyColor option Match colors to your computer screen Copy Use copy functions CopyMultiple copies Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy job Collate a copy job Make color or black and white copies Enww Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Define custom copy settingsPrint or copy edge-to-edge Set the paper size and type for copying on special paper Restore copy default settings Copy photos Copy mixed size originals Copy on both sides automatically duplex models only Copy on both sides Copy on both sides manually Enww Scan Scan methods Scan by using HP Scan software WindowsScan by using other software Use scan functions Scan from a WIA-compliant program Cancel a scanScan by using optical character recognition OCR software Scan from a TWAIN-compliant program Scanner resolution and color Scan settings Resolution and color guidelines Setting Recommended useColor Scan quality Scan a photo Enww 12 Fax Connect additional devices Set up faxInstall and connect the hardware Connect fax to a telephone line Set up fax Enww Set up fax with an extension phone Set up fax with a telephone answering machine Configure fax settings Setup for stand-alone faxUse the control panel to set the fax time, date, and header Use of common localized letters in fax headers Use the HP Fax Setup Wizard Use the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Delete phone book entries Use speed dialsCreate and edit speed-dial entries Delete group-dial entries Manage group-dial entriesDelete speed-dial entries Create and edit group-dial entries Enww Set the dial-tone detection Set fax settingsSend fax settings Set special dialing symbols and options Set the redial-on-no-answer option Set autoredial and the time between redialsSet tone-dialing or pulse-dialing Set the redial-on-busy option Set resolution settings Set light/dark and resolutionSet the redial-on-communication-error option Set the default light/dark contrast setting Set billing codes Cover-page templates Receive fax settings Set the answer modeSet fax forwarding Set the number of rings-to-answer Block or unblock fax numbers Type of telephone line Set distinctive ring Set fax reprint settings Set the fax sounds volumeUse autoreduction for incoming faxes Set the private receive feature Set the alarm volume, phone-line volume, and ring volumeSet stamp-received faxes Set fax polling Use fax on a DSL, PBX, or Isdn system Cancel a faxUse fax Fax software DSL Use fax on a VoIP service Fax from the flatbed scanner Fax memoryDelete faxes from memory Send a fax Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the software Schedule a fax to be sent later Send a fax with confirmation Send faxes internationally Use access codes, credit cards, or calling cards Print a fax Print a stored fax when the private receive feature is onTurn on the Allow Fax Reprint feature Receive a fax Reprint faxes Receive faxes when fax tones are audible on the phone line Fax troubleshooting checklist Solve fax problems Solve fax problems Fax is busy. Canceled send Fax error messagesCommunication error Document feeder door is open. Canceled fax Fax is busy. Redial pending Fax receive error Fax storage is full. Canceling the fax receive Fax Send error Fax storage is full. Canceling the fax send No fax answer. Canceled sendNo dial tone No fax detected No fax answer. Redial pending Enww View and interpret fax error codes Troubleshoot fax codes and trace reportsCode number Description Fax trace report Fax logs and reports Print individual fax reports Print all fax reports Change error correction and fax speed Set the fax error reportSet the fax-error-correction mode Change the fax speed Solve problems sending faxesAn error message displays on the control panel Communication error. message appears No dial tone Open the Advanced Setup menu No fax answer. message appears Fax is busy. message appears Scanner error Document feeder paper jamFax storage is full. message appears Unable to use fax functions from the control panel Faxes can be received, but not sent Unable to use group dials Unable to use speed dials Enww An answering machine is connected to the product Solve problems receiving faxesFax does not respond Fax has a dedicated phone line Answer Mode setting is set to the Manual setting Telephone handset is connected to the productVoice mail is available on the fax line Product uses a fax over IP or VoIP phone service Product is connected to a DSL phone service No fax detected. message appears Open the Advanced Setup menu Open the Fax Resolution menu Sender receives a busy signal Fax is received but does not printCannot send or receive a fax on a PBX line Faxes are sending slowly Solve general fax problems Fax cuts off or prints on two pages Fax quality is poor Regulatory information and warranties Open the Default Paper Size menu Fax Manage and maintain Print information pages Prints a page that helps solve problems with print quality HP Embedded Web Server features Use the HP Embedded Web ServerOpen the HP Embedded Web Server Use HP Web Jetadmin software Product security featuresAssign a system password Print with EconoMode Economy settingsPowersave modes Set sleep delay Archive print Set the Auto Power Down delay Install memory DIMMs Install memory DIMMs Install memory DIMMs Enww Enable memory Memory allocation Check Dimm installation Clean the paper path from the product control panel Clean the productClean the paper path Clean the scanner glass strip and platen Clean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Solve problems Self help Test print functionality Problem-solving checklistCheck that the product power is on Check the control panel for error messages Try sending a print job from a computer Test copy functionalityTest the fax sending functionality Test the fax receiving functionality Factors that affect product performance Restore the factory-set defaults Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammed 251 Jam locations Clear jams Clear jams from the document feeder Enww Clear jams in Tray Enww Clear jams in Tray Clear jams in the fuser area Clear jams in the output bin Clear jams in the duplexer duplexing models only Enww Improve print quality Use the correct paper type setting in the printer driverChange the paper type setting for Windows Change the paper type setting for Mac Change the color theme for a print job Adjust color settings in the printer driver Change the color options Print a cleaning Use paper that meets HP specifications Calibrate the product to align the colors Print the Supplies Status Interpret the Print Quality Use the printer driver that best meets your printing needs HP UPD PCL Improve print quality for copies Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Poor physical connection Solve product connectivity problemsSolve direct-connect problems Solve network problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectlyComputer is unable to communicate with the product Product is disabled, or other network settings are incorrect Wireless connectivity checklist Solve wireless network problems Solve wireless network problems Network does not appear in the wireless networks list Cannot connect more computers to the wireless product Wireless network is not functioning Solve product software problems with Windows Problem SolutionProperties Printer driver is not listed in the Print & Fax list Solve product software problems with Mac Software troubleshooting Hardware troubleshootingPrint job was not sent to the product that you wanted Supplies and accessories Order parts, accessories, and supplies Part numbersPart number Cartridge number Description Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 289 Enww Data stored on the print cartridge End User License Agreement Transfer Enww OpenSSL LJColorMFPM475 Customer support Product specifications Physical specifications Product Height Depth Width WeightRecommended Operating Storage Regulatory information Protecting the environment Power consumptionFCC regulations Environmental product stewardship program HP LaserJet print supplies Toner consumptionPaper use Plastics Single returns Return and recycling instructionsUnited States and Puerto Rico Multiple returns more than one cartridge Paper Material restrictionsNon-U.S. returns Chemical substances Material Safety Data Sheet Msds For more information Supplementary Information Declaration of conformity Boise, Idaho USA OctoberFor regulatory topics only Enww Declaration of conformity wireless models 309 Power cord statement Japan Safety statementsLaser safety Vcci statement Japan Power cord instructions Luokan 1 laserlaite EMC statement Korea Laser statement for Finland Restriction on Hazardous Substances statement Ukraine GS statement Germany Additional FCC statement for telecom products US Additional statements for telecom fax productsEU Statement for Telecom Operation New Zealand Telecom Statements Industry Canada CS-03 requirements Telephone Consumer Protection Act US Additional statements for telecom fax products 315 Additional statements for wireless products Korean statement Enww USB Index DSL Isdn Help USB Quality PBX Unix WPS Enww Page CE863-90907* *CE863-90907