Self help | HP M475, M375 specification

Self help

In addition to the information in this guide, other sources are available that provide helpful information.

HP Help and Learn Center	The HP Help and Learn Center and other documentation are on the CD that came
	with the product or in the HP Program folder on your computer. The HP Help and
	Learn Center is a product help tool that provides easy access to product
	information, HP product Web support, troubleshooting, and regulatory and safety
	information.

Quick Reference Topics	Several Quick Reference Topics for this product are available at this Web site:
	www.hp.com/go/LJColorMFPM375 or www.hp.com/go/LJColorMFPM475
	You can print these topics and keep them near the product. They are a handy
	reference for procedures that you perform frequently.

Quick Reference Guide	This guide contains procedures for the most commonly used product functions.
	The guide is available from this Web site: www.hp.com/go/LJColorMFPM375 or
	www.hp.com/go/LJColorMFPM475
	You can print this guide and keep it near the product.

Control panel help	The control panel has built-in help that guides you through several tasks, such as
	replacing print cartridges and clearing jams.

246 Chapter 14 Solve problems

ENWW

Image 262

HP M475, M375 manual Self help

Contents

User Guide M375 M475 Page User Guide Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Use the product with Mac 107 139 145 161 169 229 245 248 297 285287 299 306 319 Product basics Product comparison Print CE903A CE863A CE864A Control-panel displayCopy CE903A CE863A CE864A Scan Fax Environmental features Accessibility features Product views Front view Back view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen Control panel help system Control panel menus Setup Menu HP Web Services menu Menu item Description Reports menu Quick Forms menu Menu item Sub-menu item Description Fax Setup menu Menu item Sub-menu item Description Single Advanced Setup Fax Resolution Standard FineDistinctive Ring All Rings Double Stamp Faxes Billing CodesExtension Phone Private Receive System Setup menu Two-sided Product Security Disable FaxOff Supply Settings Black Cartridge Very Low Setting Prompt USB Flash Drive Low Threshold Cyan Enter percentage Magenta Color Cartridges Very Low Setting StopPrint Black Yellow Courier Font Regular Store Usage Data On SupplyNot on Supply Dark Color Copy Service menu Defaults HP Smart RestoreInstall Off Network Setup menu Menu item Sub-menu item Https Enforcement Yes Sets the product so that it communicates only with Web Function specific menus Copy menu Multi-Page Copy Fax menu Displays pending fax jobs, Allows you to cancel pending faxJobs Opens the Fax Setup menu Scan menu View and Print Photos USB Flash DrivePrint Documents Scan to USB Drive Enww Software for Windows HP PCL 6 driver Supported operating systems and printer drivers for WindowsSelect the correct printer driver for Windows HP UPD PS driver Select the correct printer driver for Windows HP Universal Print Driver UPD UPD installation modesUpd Priority for print settings Change print job settings for WindowsChange the default settings for all print jobs Change the product configuration settings Windows Vista Remove the printer driver from WindowsWindows XP Windows Other Windows components and utilities Supported utilities for WindowsSoftware for other operating systems Software Use the product with Mac Software for Mac Install software for Mac operating systemsSupported operating systems and printer drivers for Mac Configure the IP address Install software for Mac computers on a wired networkInstall the software Install software for Mac computers on a wireless network Connect the product to a wireless network using a USB cable Priority for print settings for MacRemove the printer driver from Mac operating systems Change the default settings for all print jobs Change printer-driver settings for MacChange the product configuration settings HP Utility for Mac Software for Mac computersSupported utilities for Mac HP Embedded Web Server HP ePrint AirPrint Basic print tasks with Mac Cancel a print job with MacCreate and use printing presets with Mac Change the paper size and type with Mac Print a cover page with Mac Create a printing presetUse printing presets Use watermarks with Mac Use automatic duplex printing Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Print on both sides manually Set the color options with Mac Use AirPrint Fax with Mac Scan with Mac Solve problems with Mac Connect the product with Windows HP Smart Install for Windows direct connections USB HP Smart Install for Windows wired networks Enww CD installation Connect with USB Supported network protocols Install the product on a wired network with WindowsConnect to a network with Windows Obtain the IP address Install the software Connect the product to a wireless network using WPS Connect the product to a wireless network using a USB cable Configure IP network settings with Windows View or change network settings Set or change the product password Setting Description Link speed and duplex settings100TX Full Paper and print media Understand paper use Media type Do not Understand paper use Enww Supported paper sizes 1Supported paper and print media sizes Size Dimensions Tray Automatic duplex Printing Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity Paper type Weight Capacity Media type Weight Capacity1 Paper orientation With the top edge at the back Load paper trays Load Tray Load Tray 2 or optional Tray Enww Load the document feeder Enww Configure trays Configure traysPaper use Configure the product Enww Print cartridge information Print cartridgesColor Cartridge number Part number Supplies views Print cartridge views Print when a print cartridge is at estimated end of life Change settings for print cartridgesManage print cartridges Print with EconoMode Recycle supplies Store and recycle suppliesHP anticounterfeit Web site Print-cartridge storage Replacement instructions Replace the print cartridges Replacement instructions Enww Enww Type of print cartridge Steps to resolve the problem Solve problems with suppliesCheck the print cartridges Print the Supplies Status Inspect the print cartridge for damage Interpret the Print QualitySection Repeating defects Black Cartridge Low 10.100X Supply Memory ErrorInterpret control panel messages for supplies Black in wrong position Cyan in wrong position Genuine HP supply installedCyan Cartridge Low Cyan Very Low Magenta Cartridge Low Install color cartridgeIncompatible color Magenta in wrong position Replace color Remove shipping lock from color cartridgeRemove shipping locks from cartridges Unsupported color Press OK to continue Used supplies in use Used color installed, to accept press OKUsed color in use Yellow Cartridge Low Yellow Very Low Enww Print tasks Cancel a print job Basic print tasks with Windows Open the printer driver with Windows Get help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Improve print quality with Windows Select the page size with Windows Select the paper type with Windows Select a custom page size with WindowsSelect the paper tray with Windows Print on both sides duplex with Windows Print on both sides manually with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Set color options with Windows Touch the Enable Web Services button Use HP ePrint Print colored text as black grayscale with Windows Additional print tasks with WindowsPrint on preprinted letterhead or forms with Windows Additional print tasks with Windows Enww Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with Windows Enww Enww Walk-up USB printing Jpeg Walk-up USB printing Enww Color Adjust color Change the color theme for a print job Change the color options Manual color options Halftone Setting description Setting options Edge ControlNeutral Grays Use the HP EasyColor option Match colors to your computer screen Copy Copy Use copy functionsMultiple copies Copy a multiple-page original Copy identification cards Cancel a copy job Reduce or enlarge a copy Collate a copy job Make color or black and white copies Enww Check the scanner glass for dirt and smudges Define custom copy settings Adjust the lightness or darkness for copiesPrint or copy edge-to-edge Restore copy default settings Set the paper size and type for copying on special paper Copy photos Copy mixed size originals Copy on both sides Copy on both sides automatically duplex models only Copy on both sides manually Enww Scan Use scan functions Scan by using HP Scan software WindowsScan by using other software Scan methods Scan from a TWAIN-compliant program Cancel a scanScan by using optical character recognition OCR software Scan from a WIA-compliant program Scan settings Scanner resolution and color Setting Recommended use Resolution and color guidelinesColor Scan quality Scan a photo Enww 12 Fax Connect fax to a telephone line Set up faxInstall and connect the hardware Connect additional devices Set up fax Enww Set up fax with a telephone answering machine Set up fax with an extension phone Setup for stand-alone fax Configure fax settingsUse the control panel to set the fax time, date, and header Use the HP Fax Setup Wizard Use of common localized letters in fax headers Use the control panel to create and edit the fax phone book Use the phone bookUse phone-book data from other programs Use speed dials Delete phone book entriesCreate and edit speed-dial entries Create and edit group-dial entries Manage group-dial entriesDelete speed-dial entries Delete group-dial entries Enww Set special dialing symbols and options Set fax settingsSend fax settings Set the dial-tone detection Set the redial-on-busy option Set autoredial and the time between redialsSet tone-dialing or pulse-dialing Set the redial-on-no-answer option Set the default light/dark contrast setting Set light/dark and resolutionSet the redial-on-communication-error option Set resolution settings Cover-page templates Set billing codes Set the answer mode Receive fax settingsSet fax forwarding Block or unblock fax numbers Set the number of rings-to-answer Set distinctive ring Type of telephone line Set the fax sounds volume Set fax reprint settingsUse autoreduction for incoming faxes Set the alarm volume, phone-line volume, and ring volume Set the private receive featureSet stamp-received faxes Set fax polling Fax software Cancel a faxUse fax Use fax on a DSL, PBX, or Isdn system Use fax on a VoIP service DSL Send a fax Fax memoryDelete faxes from memory Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the software Send a fax with confirmation Schedule a fax to be sent later Use access codes, credit cards, or calling cards Send faxes internationally Receive a fax Print a stored fax when the private receive feature is onTurn on the Allow Fax Reprint feature Print a fax Receive faxes when fax tones are audible on the phone line Reprint faxes Solve fax problems Fax troubleshooting checklist Solve fax problems Document feeder door is open. Canceled fax Fax error messagesCommunication error Fax is busy. Canceled send Fax receive error Fax is busy. Redial pending Fax Send error Fax storage is full. Canceling the fax receive No fax answer. Canceled send Fax storage is full. Canceling the fax sendNo dial tone No fax answer. Redial pending No fax detected Enww Troubleshoot fax codes and trace reports View and interpret fax error codesCode number Description Fax logs and reports Fax trace report Print all fax reports Print individual fax reports Set the fax error report Change error correction and fax speedSet the fax-error-correction mode Communication error. message appears Solve problems sending faxesAn error message displays on the control panel Change the fax speed Open the Advanced Setup menu No dial tone Fax is busy. message appears No fax answer. message appears Document feeder paper jam Scanner errorFax storage is full. message appears Faxes can be received, but not sent Unable to use fax functions from the control panel Unable to use speed dials Unable to use group dials Enww Fax has a dedicated phone line Solve problems receiving faxesFax does not respond An answering machine is connected to the product Telephone handset is connected to the product Answer Mode setting is set to the Manual settingVoice mail is available on the fax line Product is connected to a DSL phone service Product uses a fax over IP or VoIP phone service No fax detected. message appears Open the Advanced Setup menu Open the Fax Resolution menu Fax is received but does not print Sender receives a busy signalCannot send or receive a fax on a PBX line Solve general fax problems Faxes are sending slowly Fax quality is poor Fax cuts off or prints on two pages Open the Default Paper Size menu Regulatory information and warranties Fax Manage and maintain Print information pages Prints a page that helps solve problems with print quality Use the HP Embedded Web Server HP Embedded Web Server featuresOpen the HP Embedded Web Server Product security features Use HP Web Jetadmin softwareAssign a system password Set sleep delay Economy settingsPowersave modes Print with EconoMode Set the Auto Power Down delay Archive print Install memory DIMMs Install memory DIMMs Install memory DIMMs Enww Enable memory Check Dimm installation Memory allocation Clean the scanner glass strip and platen Clean the productClean the paper path Clean the paper path from the product control panel Clean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Solve problems Self help Check the control panel for error messages Problem-solving checklistCheck that the product power is on Test print functionality Test the fax receiving functionality Test copy functionalityTest the fax sending functionality Try sending a print job from a computer Restore the factory-set defaults Factors that affect product performance Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Paper feeds incorrectly or becomes jammed 251 Clear jams Jam locations Clear jams from the document feeder Enww Clear jams in Tray Enww Clear jams in Tray Clear jams in the fuser area Clear jams in the output bin Clear jams in the duplexer duplexing models only Enww Change the paper type setting for Mac Use the correct paper type setting in the printer driverChange the paper type setting for Windows Improve print quality Adjust color settings in the printer driver Change the color theme for a print job Change the color options Use paper that meets HP specifications Print a cleaning Calibrate the product to align the colors Print the Supplies Status Interpret the Print Quality Use the printer driver that best meets your printing needs HP UPD PCL Improve print quality for copies Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve network problems Solve product connectivity problemsSolve direct-connect problems Poor physical connection Computer or workstation might be set up incorrectly Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Product is disabled, or other network settings are incorrect Solve wireless network problems Wireless connectivity checklist Solve wireless network problems Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Wireless network is not functioning Problem Solution Solve product software problems with WindowsProperties Solve product software problems with Mac Printer driver is not listed in the Print & Fax list Hardware troubleshooting Software troubleshootingPrint job was not sent to the product that you wanted Supplies and accessories Part numbers Order parts, accessories, and suppliesPart number Cartridge number Description Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement 289 Enww Data stored on the print cartridge End User License Agreement Transfer Enww OpenSSL Customer support LJColorMFPM475 Product specifications Product Height Depth Width Weight Physical specificationsRecommended Operating Storage Regulatory information Environmental product stewardship program Power consumptionFCC regulations Protecting the environment Plastics Toner consumptionPaper use HP LaserJet print supplies Multiple returns more than one cartridge Return and recycling instructionsUnited States and Puerto Rico Single returns Material restrictions PaperNon-U.S. returns Chemical substances Material Safety Data Sheet Msds For more information Declaration of conformity Supplementary Information October Boise, Idaho USAFor regulatory topics only Enww Declaration of conformity wireless models 309 Vcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement Japan EMC statement Korea Laser statement for Finland Luokan 1 laserlaite GS statement Germany Restriction on Hazardous Substances statement Ukraine New Zealand Telecom Statements Additional statements for telecom fax productsEU Statement for Telecom Operation Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirements Additional statements for telecom fax products 315 Additional statements for wireless products Korean statement Enww Index USB DSL Help Isdn USB PBX Quality Unix WPS Enww Page CE863-90907* *CE863-90907