Computer is unable to communicate with the product | HP M475, M375

3.Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit.

4.If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the product

1.Open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page.

2.If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.

3.If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

4.If the IP address is correct, delete the product and then add it again.

The computer is unable to communicate with the product

1.Test network communication by pinging the network.

a.Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd.

b.Type ping followed by the IP address for your product.

c.If the window displays round-trip times, the network is working.

2.If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

The product is using incorrect link and duplex settings for the network

Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct printer driver.

The computer or workstation might be set up incorrectly

1.Check the network drivers, printer drivers, and the network redirection.

2.Verify that the operating system is configured correctly.

276 Chapter 14 Solve problems

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HP M475 Computer is using the incorrect IP address for the product, Computer is unable to communicate with the product

Contents

User Guide M375 M475 Page User Guide Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Use the product with Mac 107 139 145 161 169 229 245 248 285 287297 299 306 319 Product basics Product comparison Print CE903A CE863A CE864A Control-panel displayCopy CE903A CE863A CE864A Scan Fax Environmental features Accessibility features Product views Front view Back view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen Control panel help system Control panel menus Setup Menu HP Web Services menu Menu item Description Reports menu Quick Forms menu Menu item Sub-menu item Description Fax Setup menu Menu item Sub-menu item Description Advanced Setup Fax Resolution Standard Fine Distinctive Ring All RingsSingle Double Billing Codes Extension PhoneStamp Faxes Private Receive System Setup menu Two-sided Disable Fax Off Supply Settings Black Cartridge Very Low Setting PromptProduct Security USB Flash Drive Color Cartridges Very Low Setting Stop Print BlackLow Threshold Cyan Enter percentage Magenta Yellow Store Usage Data On Supply Not on SupplyCourier Font Regular Dark Color Copy Service menu Defaults HP Smart RestoreInstall Off Network Setup menu Menu item Sub-menu item Https Enforcement Yes Sets the product so that it communicates only with Web Function specific menus Copy menu Multi-Page Copy Fax menu Displays pending fax jobs, Allows you to cancel pending faxJobs Opens the Fax Setup menu Scan menu USB Flash Drive Print DocumentsView and Print Photos Scan to USB Drive Enww Software for Windows Supported operating systems and printer drivers for Windows Select the correct printer driver for WindowsHP PCL 6 driver HP UPD PS driver Select the correct printer driver for Windows HP Universal Print Driver UPD UPD installation modesUpd Priority for print settings Change print job settings for WindowsChange the default settings for all print jobs Change the product configuration settings Remove the printer driver from Windows Windows XPWindows Vista Windows Supported utilities for Windows Software for other operating systemsOther Windows components and utilities Software Use the product with Mac Software for Mac Install software for Mac operating systemsSupported operating systems and printer drivers for Mac Configure the IP address Install software for Mac computers on a wired networkInstall the software Install software for Mac computers on a wireless network Connect the product to a wireless network using a USB cable Priority for print settings for MacRemove the printer driver from Mac operating systems Change the default settings for all print jobs Change printer-driver settings for MacChange the product configuration settings Software for Mac computers Supported utilities for MacHP Utility for Mac HP Embedded Web Server HP ePrint AirPrint Cancel a print job with Mac Create and use printing presets with MacBasic print tasks with Mac Change the paper size and type with Mac Create a printing preset Use printing presetsPrint a cover page with Mac Use watermarks with Mac Print multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacUse automatic duplex printing Print on both sides manually Set the color options with Mac Use AirPrint Fax with Mac Scan with Mac Solve problems with Mac Connect the product with Windows HP Smart Install for Windows direct connections USB HP Smart Install for Windows wired networks Enww CD installation Connect with USB Install the product on a wired network with Windows Connect to a network with WindowsSupported network protocols Obtain the IP address Install the software Connect the product to a wireless network using WPS Connect the product to a wireless network using a USB cable Configure IP network settings with Windows View or change network settings Set or change the product password Setting Description Link speed and duplex settings100TX Full Paper and print media Understand paper use Media type Do not Understand paper use Enww Supported paper sizes 1Supported paper and print media sizes Size Dimensions Tray Automatic duplex Printing Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity Paper type Weight Capacity Media type Weight Capacity1 Paper orientation With the top edge at the back Load paper trays Load Tray Load Tray 2 or optional Tray Enww Load the document feeder Enww Configure trays Configure traysPaper use Configure the product Enww Print cartridge information Print cartridgesColor Cartridge number Part number Supplies views Print cartridge views Print when a print cartridge is at estimated end of life Change settings for print cartridgesManage print cartridges Print with EconoMode Store and recycle supplies HP anticounterfeit Web siteRecycle supplies Print-cartridge storage Replacement instructions Replace the print cartridges Replacement instructions Enww Enww Type of print cartridge Steps to resolve the problem Solve problems with suppliesCheck the print cartridges Print the Supplies Status Inspect the print cartridge for damage Interpret the Print QualitySection Repeating defects 10.100X Supply Memory Error Interpret control panel messages for suppliesBlack Cartridge Low Black in wrong position Genuine HP supply installed Cyan Cartridge LowCyan in wrong position Cyan Very Low Install color cartridge Incompatible colorMagenta Cartridge Low Magenta in wrong position Remove shipping lock from color cartridge Remove shipping locks from cartridgesReplace color Unsupported color Press OK to continue Used color installed, to accept press OK Used color in useUsed supplies in use Yellow Cartridge Low Yellow Very Low Enww Print tasks Cancel a print job Basic print tasks with Windows Open the printer driver with Windows Get help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Improve print quality with Windows Select the page size with Windows Select the paper type with Windows Select a custom page size with WindowsSelect the paper tray with Windows Print on both sides duplex with Windows Print on both sides manually with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Set color options with Windows Touch the Enable Web Services button Use HP ePrint Print colored text as black grayscale with Windows Additional print tasks with WindowsPrint on preprinted letterhead or forms with Windows Additional print tasks with Windows Enww Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with Windows Enww Enww Walk-up USB printing Jpeg Walk-up USB printing Enww Color Adjust color Change the color theme for a print job Change the color options Manual color options Halftone Setting description Setting options Edge ControlNeutral Grays Use the HP EasyColor option Match colors to your computer screen Copy Copy Use copy functionsMultiple copies Copy a multiple-page original Copy identification cards Cancel a copy job Reduce or enlarge a copy Collate a copy job Make color or black and white copies Enww Check the scanner glass for dirt and smudges Define custom copy settings Adjust the lightness or darkness for copiesPrint or copy edge-to-edge Restore copy default settings Set the paper size and type for copying on special paper Copy photos Copy mixed size originals Copy on both sides Copy on both sides automatically duplex models only Copy on both sides manually Enww Scan Scan by using HP Scan software Windows Scan by using other softwareUse scan functions Scan methods Cancel a scan Scan by using optical character recognition OCR softwareScan from a TWAIN-compliant program Scan from a WIA-compliant program Scan settings Scanner resolution and color Setting Recommended use Resolution and color guidelinesColor Scan quality Scan a photo Enww 12 Fax Set up fax Install and connect the hardwareConnect fax to a telephone line Connect additional devices Set up fax Enww Set up fax with a telephone answering machine Set up fax with an extension phone Setup for stand-alone fax Configure fax settingsUse the control panel to set the fax time, date, and header Use the HP Fax Setup Wizard Use of common localized letters in fax headers Use the control panel to create and edit the fax phone book Use the phone bookUse phone-book data from other programs Use speed dials Delete phone book entriesCreate and edit speed-dial entries Manage group-dial entries Delete speed-dial entriesCreate and edit group-dial entries Delete group-dial entries Enww Set fax settings Send fax settingsSet special dialing symbols and options Set the dial-tone detection Set autoredial and the time between redials Set tone-dialing or pulse-dialingSet the redial-on-busy option Set the redial-on-no-answer option Set light/dark and resolution Set the redial-on-communication-error optionSet the default light/dark contrast setting Set resolution settings Cover-page templates Set billing codes Set the answer mode Receive fax settingsSet fax forwarding Block or unblock fax numbers Set the number of rings-to-answer Set distinctive ring Type of telephone line Set the fax sounds volume Set fax reprint settingsUse autoreduction for incoming faxes Set the alarm volume, phone-line volume, and ring volume Set the private receive featureSet stamp-received faxes Set fax polling Cancel a fax Use faxFax software Use fax on a DSL, PBX, or Isdn system Use fax on a VoIP service DSL Fax memory Delete faxes from memorySend a fax Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the software Send a fax with confirmation Schedule a fax to be sent later Use access codes, credit cards, or calling cards Send faxes internationally Print a stored fax when the private receive feature is on Turn on the Allow Fax Reprint featureReceive a fax Print a fax Receive faxes when fax tones are audible on the phone line Reprint faxes Solve fax problems Fax troubleshooting checklist Solve fax problems Fax error messages Communication errorDocument feeder door is open. Canceled fax Fax is busy. Canceled send Fax receive error Fax is busy. Redial pending Fax Send error Fax storage is full. Canceling the fax receive No fax answer. Canceled send Fax storage is full. Canceling the fax sendNo dial tone No fax answer. Redial pending No fax detected Enww Troubleshoot fax codes and trace reports View and interpret fax error codesCode number Description Fax logs and reports Fax trace report Print all fax reports Print individual fax reports Set the fax error report Change error correction and fax speedSet the fax-error-correction mode Solve problems sending faxes An error message displays on the control panelCommunication error. message appears Change the fax speed Open the Advanced Setup menu No dial tone Fax is busy. message appears No fax answer. message appears Document feeder paper jam Scanner errorFax storage is full. message appears Faxes can be received, but not sent Unable to use fax functions from the control panel Unable to use speed dials Unable to use group dials Enww Solve problems receiving faxes Fax does not respondFax has a dedicated phone line An answering machine is connected to the product Telephone handset is connected to the product Answer Mode setting is set to the Manual settingVoice mail is available on the fax line Product is connected to a DSL phone service Product uses a fax over IP or VoIP phone service No fax detected. message appears Open the Advanced Setup menu Open the Fax Resolution menu Fax is received but does not print Sender receives a busy signalCannot send or receive a fax on a PBX line Solve general fax problems Faxes are sending slowly Fax quality is poor Fax cuts off or prints on two pages Open the Default Paper Size menu Regulatory information and warranties Fax Manage and maintain Print information pages Prints a page that helps solve problems with print quality Use the HP Embedded Web Server HP Embedded Web Server featuresOpen the HP Embedded Web Server Product security features Use HP Web Jetadmin softwareAssign a system password Economy settings Powersave modesSet sleep delay Print with EconoMode Set the Auto Power Down delay Archive print Install memory DIMMs Install memory DIMMs Install memory DIMMs Enww Enable memory Check Dimm installation Memory allocation Clean the product Clean the paper pathClean the scanner glass strip and platen Clean the paper path from the product control panel Clean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Solve problems Self help Problem-solving checklist Check that the product power is onCheck the control panel for error messages Test print functionality Test copy functionality Test the fax sending functionalityTest the fax receiving functionality Try sending a print job from a computer Restore the factory-set defaults Factors that affect product performance Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Paper feeds incorrectly or becomes jammed 251 Clear jams Jam locations Clear jams from the document feeder Enww Clear jams in Tray Enww Clear jams in Tray Clear jams in the fuser area Clear jams in the output bin Clear jams in the duplexer duplexing models only Enww Use the correct paper type setting in the printer driver Change the paper type setting for WindowsChange the paper type setting for Mac Improve print quality Adjust color settings in the printer driver Change the color theme for a print job Change the color options Use paper that meets HP specifications Print a cleaning Calibrate the product to align the colors Print the Supplies Status Interpret the Print Quality Use the printer driver that best meets your printing needs HP UPD PCL Improve print quality for copies Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve product connectivity problems Solve direct-connect problemsSolve network problems Poor physical connection Computer or workstation might be set up incorrectly Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Product is disabled, or other network settings are incorrect Solve wireless network problems Wireless connectivity checklist Solve wireless network problems Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Wireless network is not functioning Problem Solution Solve product software problems with WindowsProperties Solve product software problems with Mac Printer driver is not listed in the Print & Fax list Hardware troubleshooting Software troubleshootingPrint job was not sent to the product that you wanted Supplies and accessories Part numbers Order parts, accessories, and suppliesPart number Cartridge number Description Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement 289 Enww Data stored on the print cartridge End User License Agreement Transfer Enww OpenSSL Customer support LJColorMFPM475 Product specifications Product Height Depth Width Weight Physical specificationsRecommended Operating Storage Regulatory information Power consumption FCC regulationsEnvironmental product stewardship program Protecting the environment Toner consumption Paper usePlastics HP LaserJet print supplies Return and recycling instructions United States and Puerto RicoMultiple returns more than one cartridge Single returns Material restrictions PaperNon-U.S. returns Chemical substances Material Safety Data Sheet Msds For more information Declaration of conformity Supplementary Information October Boise, Idaho USAFor regulatory topics only Enww Declaration of conformity wireless models 309 Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea Laser statement for Finland Luokan 1 laserlaite GS statement Germany Restriction on Hazardous Substances statement Ukraine Additional statements for telecom fax products EU Statement for Telecom OperationNew Zealand Telecom Statements Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirements Additional statements for telecom fax products 315 Additional statements for wireless products Korean statement Enww Index USB DSL Help Isdn USB PBX Quality Unix WPS Enww Page CE863-90907* *CE863-90907