Thermador DM302, DM301 manual Solving Operational Problems

Problem Solving / Consumer Service Built-in DM Oven Care and Use Manual

Solving Operational Problems

Before calling for service, check the following to avoid unnecessary service charges.

PROBLEM	POTENTIAL CAUSES AND SOLUTIONS
OVEN
All the numbers touched do not	The numbers were touched too rapidly. Be sure you remove your finger from the first
appear in display
	number pad before touching the next digit.
F followed by 2 digits appears in	Touch OVEN OFF or turn power off at the circuit breaker, wait 3 minutes and turn
the display window	the oven back on. If condition persists, note the code number and call an authorized
	service technician.
F-24 or F-25 appears in	This is caused by close contact to the control panel for more than 60 seconds, (i.e.;
display window	someone leaning against the controls or objects hanging in front of controls). Follow
	guidelines for "F followed by 2 digits", above.
SAb appears in display window	Oven is in Sabbath mode. To turn off sabbath, touch OVEN OFF.
Cooling fan continues to run after	This is normal. The fan turns off automatically when the electronic components have
oven is turned off	cooled sufficiently.
Clock and timer do not work	Make sure there is proper electrical power to the oven. See the Clock and Timer
	sections on Pages 9 and 10.
Oven will not work	Make sure there is proper electrical power to the oven. Check the circuit breaker or
	fuse box to your house.
Oven light does not work	Replace or reinsert the light bulb if loose or broken. See Page 53. Touching the bulb
	with your fingers may cause the bulb to burn out quickly. Oven light does not work if
	Self Clean mode is set. Oven light	cannot be turned on or off while
	sabbath mode is in operation.
Food is overdone or underdone	Try suggestions in "Solving Baking Problems, page 55. Adjust oven thermostat.
	See Calibrating Oven Temperature in Do-It-Yourself Maintenance, Page 54.
Oven will not self clean	Verify that self clean mode was properly programmed. See "Self Clean Mode
	Operation, page 49). The oven temperature is too high to set the self clean
	operation. Allow the oven to cool to room temperature and reset the controls.
Oven door will not unlock	This is normal during and after self clean. Allow the oven to cool below the locking
	temperature.
Oven is not clean afeter the	Heavily soiled ovens may require a second self clean for a longer period of time.
clean cycle
	Heavy spillovers should be cleaned before starting the clean cycle. See Before You
	Self Clean, Page 48.
Oven does not lock in Self	Do not run Self Clean. Call for service. See Page 54.
Clean mode
Oven Racks does not glide or	Extendable Rack was left in oven during self clean.Apply a small amount of vegetable oil to
extendable rack is difficult to
	the rack support areas to facilitate rack extension and removal. Color change is
extend. Racks are discolored.
	permanent. To order a replacement Extendable Rack, phone Thermador Customer
	Support at (800) 735-4328.

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