Chapter10.Gettingsupport
ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.
•“BeforeyoucontactLenovo”onpage105
•“Gettinghelpandservice”onpage105
•“Purchasingadditionalservices”onpage107

BeforeyoucontactLenovo

Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningdiagnosticprograms,orbyconsultingtheLenovoWebsite.
Registeringyourcomputer
Toregisteryourcomput erwithLenovo,clickLenovoSupportfromtheStartscreen.ClickRegistration.
Thenfollowtheinstructionsonthescreen.
Downloadingsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyoue xperiencewithyourcomputer.
Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthescreen:
http://www.lenovo.com/support
Recordinginformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordingproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
•Whatistheproblem?Isitcontinuousorintermittent?
•Isther eanerrormessage?Whatistheerrorcode,ifany?
•Whatoper atingsystemareyouusing?Whichversion?
•Whichsoftwareapplicationswererunningatthetimeofthepr oblem?
•Cantheproblembereproduced?Ifso,how?
Recordingsysteminformation
Theserialnumberlabelisonthebott omofyourcomputer.Recordthemachinetypeandtheserialnumber.
•WhatisthenameofyourLenovoproduct?
•Whatisthemachinetype?
•Whatistheserialnumber?

Gettinghelpandservice

Ifyouneedhelp,service,technicalassistance,orjustwantmor einformationaboutLenovoproducts,you
willndawidevarietyofsourcesavailablefromLenovotoassistyou.Thissectioncontainsinformation
©CopyrightLenovo2012105