returnsanyfailingerrorcodesormessages,calltheCustomerSupportCenterwiththecodesor
messagesandthecomputerinfrontofyou.Atechnicianwillassistyoufurther .
15.Ifrequired,youcanndyourcountry'sCustomerSupportCent erat:
http://www.lenovo.com/support/phone.WhencallingtheCustomerSupportCenter,ensurethatyou
haveyourmachinemodeltype,serialnumber,andthecomputerinfrontofyou.Also,ifthecomputeris
producingerrorcodes,itishelpfultohavetheerrorscreenonorthemessagewrittendown.
Makingsuredevicedriversarecurrent
Devicedriversareprogramsthatcontaininstructionsfortheoper atingsystemabouthowtooper ateor
“drive”acertainpieceofhardware.Eachhardwarecomponentonyourcomputerhasitsownspecicdriver.
Ifyouaddanewcomponent,theoperatingsystemneedstobeinstructedonhowtooperatethatpiece
ofhardware.Afteryouinstallthedriver ,theoperatingsystemcanrecogniz ethehardwarecomponent
andunderstandhowtouseit.
Note:Becausedriversareprograms,likeanyotherleonyourcomputer,theyaresusceptibletocorruption
andmightnotperformcorrectlyifcorruptionoccurs.
Itisnotalwaysnecessarytodownloadthelatestdrivers.However,youshoulddownloadthelatestdriver
foracomponentifyounoticepoorperformancefromthatcomponentorifyouaddedanewcomponent.
Thismighteliminatethedriverasthepotentialcauseoftheproblem.
GettingthelatestdriversfromtheWebsite
YoucandownloadandinstallupdateddevicedriversfromtheL enovoW ebsit ebydoingthefollowing:
1.Gotohttp://www.lenovo.com/ThinkPadDrivers.
2.ClicktheproductnameofyourcomputerintheCurrentThinkP adsystemslisttoseeallthedevice
driversforyourcomputer.
3.Clickthedriveryouwant,andfollowtheinstructionsonthescreen.
GettingthelatestdriversusingSystemUpdate
TheSyst emUpdat epr ogramhelpsyoukeepthesoftwareonyoursyst emup-to-dat e.Updatepackagesare
storedonLenovoserversandcanbedownloadedfromtheLenovoSupportWebsite.Updatepackagescan
containapplications,devicedrivers,UEFIBIOSashes,orsoftwareupdates.WhentheSystemUpdate
programconnectstotheLenovoSupportWebsit e,theSystemUpdateprogramautomaticallyrecognizes
themachinetypeandmodelofyourcomputer,theinstalledoperatingsystem,andthelanguageofthe
operatingsystemtodeterminewhatupdatesareavailableforyourcomputer.TheSyst emUpdateprogram
thendisplaysalistofupdatepackagesandcategorizeseachupdateascritical,recommended,oroptionalto
helpyouunderstandtheimportance.Y ouhavecompletecontr olofwhichupdatestodownloadandinstall.
Afteryouselecttheupdatepackagesyouwant,theSystemUpdateprogramautomaticallydownloadsand
installstheupdateswithoutanyfurtherinterventionfromyou.
TheSystemUpdateprogramispreinstalledonyourcomputerandisreadyt orun.Theonlyprer equisiteis
anactiveInternetconnection.Youcanstarttheprogr ammanually,oryoucanusetheschedulefeature
toenabletheprogramtosearchforupdatesautomaticallyatspeciedintervals.Youalsocanpredene
scheduledupdat est osearchbyseverity(criticalupdates,criticalandrecommendedupdates,orallupdates)
sothelistyouchoosefromcontainsonlythoseupdatetypesthatareofinteresttoyou.
FormoreinformationabouthowtouseSystemUpdate,referto“Lenovoprograms”onpage11.
82UserGuide