Chapter 3 - Guest Check Functions | Corrections to Closed Checks |
3.13 Corrections to Closed Checks
Closed checks retained in the check file can be recalled and changed after they have been tendered.
The length of time closed checks are available is set with the TICKET PURGE field in the System Config Table (page 4 #5).
Make sure the security setting for the {VOID} key is sufficient to
appropriately restrict this function. It is set in the Function Setup Table, page 3. That setting only affects check items that have been sent and/or tendered.
3.13.1 Refund a Menu Item
Procedure
1.Index the number of the closed check.
2.Press {RECALL~CHECK}.
•Check displays on the screen.
3.Press {VOID}.
4.If prompted, index a manager I.D. number and press {ENTER}.
5.Use the up and down arrow keys to highlight the item (and its modifiers) to be removed from the check.
6.Press {TAG}. A + symbol displays to the right of the item’s price.
•If an item is tagged in error, press {TAG} again.
7.When all items to be removed have been tagged, press {VOID}.
8.Press the {MEDIA} key originally used to tender the check.
9.Change due displays.
10. | Screen prompts: | Refund? |
11. | Press {TOTAL} or any key to complete the transaction. | |
