Toshiba PORTEGE M300 - page 55

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

Figure 2-1 Troubleshooting flowchart (2/2)

PORTEGE M300 Maintenance Manual (960-504) 2-5

Contents

Main Toshiba Personal Computer PORTEGE M300 Maintenance Manual TOSHIBA CORPORATION Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page 1.3 USB Floppy Disk Drive Page 1.4 Hard Disk Drive 1 Hardware Overview PORTEGE M300 Maintenance Manual (960-504) 1-13 Table 1-2 HDD dimensions 1 Hardware Overview 1.4 Hard Disk Drive 1-14 PORTEGE M300 Maintenance Manual (960-504) Table 1-3 HDD Specifications (1/2) 1.4 Hard Disk Drive 1 Hardware Overview PORTEGE M300 Maintenance Manual (960-504) 1-15 Table 1-3 HDD Specifications (2/2) 1.5 Optical Drive 1.5 Optical Drive 1 Hardware Overview PORTEGE M300 Maintenance Manual (960-504) 1-17 Table 1-5 DVD-ROM & CD-R/RW drive specifications Page 1.5 Optical Drive 1 Hardware Overview PORTEGE M300 Maintenance Manual (960-504) 1-19 Table 1-7 DVD Super Multi drive specifications (1/2) 1 Hardware Overview 1.5 Optical Drive 1-20 PORTEGE M300 Maintenance Manual (960-504) Table 1-7 DVD Super Multi drive specifications (2/2) 1.6 Keyboard 1.7 TFT Color Display Page 1.8 Power Supply 1.8 Power Supply 1 Hardware Overview PORTEGE M300 Maintenance Manual (960-504) 1-25 Table 1-10 Power supply output rating (1/2) 1 Hardware Overview 1.8 Power Supply 1-26 PORTEGE M300 Maintenance Manual (960-504) Table 1-10 Power supply output rating (2/2) 1.9 Batteries Page Page 1.10 AC Adapter Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting Page Page Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page Page 2 Troubleshooting Procedures 2.4 System Board Troubleshooting PORTEGE M300 Maintenance Manual (960-504) 2-23 Table 2-4 Debug port error status (2/7) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures 2-24 PORTEGE M300 Maintenance Manual (960-504) Table 2-4 Debug port error status (3/7) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting PORTEGE M300 Maintenance Manual (960-504) 2-25 Table 2-4 Debug port error status (4/7) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures 2-26 PORTEGE M300 Maintenance Manual (960-504) Table 2-4 Debug port error status (5/7) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting PORTEGE M300 Maintenance Manual (960-504) 2-27 Table 2-4 Debug port error status (6/7) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port LED status (7/7) Page Page 2.5 USB FDD Troubleshooting Page Page 2.6 HDD Troubleshooting Page Page Page Page 2.7 Keyboard Troubleshooting Page 2.8 Touch pad Troubleshooting 2.9 Display Troubleshooting Page Page 2.10 Optical drive Troubleshooting 2.11 Modem Troubleshooting Page 2.12 LAN Troubleshooting 2.13 Wireless LAN Troubleshooting Page Page 2.14 Bluetooth Troubleshooting Page Page 2.15 Sound Troubleshooting Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page 3.3 Setting of the hardware configuration Page Page 3.4 Heatrun Test 3.5 Subtest Names 3 Tests and Diagnostics 3-12 PORTEGE M300 Maintenance Manual (960-504) 3.5 Subtest Names 3 Tests and Diagnostics 3.5 Subtest Names PORTEGE M300 Maintenance Manual (960-504) 3-13 Table 3-1 Subtest names (2/2) 3.6 System Test Page 3.7 Memory Test 3.8 Keyboard Test 3.9 Display Test Page Page 3.10 Floppy Disk Test Page 3.11 Printer Test Page 3.12 Async Test 3.13 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test 3 Tests and Diagnostics 3.18 Error Code and Error Status Names PORTEGE M300 Maintenance Manual (960-504) 3-35 3.18 Error Code and Error Status Names 3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3-36 PORTEGE M300 Maintenance Manual (960-504) Table 3-2 Error codes and error status names (2/3) 3 Tests and Diagnostics 3.18 Error Code and Error Status Names PORTEGE M300 Maintenance Manual (960-504) 3-37 Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics 3.19 Hard Disk Test Detail Status PORTEGE M300 Maintenance Manual (960-504) 3-39 Table 3-4 Error register contents 3.20 Only One Test Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Intel-made b) Page 3.27 Wireless LAN Test Program (Intel-made b/g) Page Page Page 3.28 Wireless LAN Test Program (Intel-made a/b/g) Page Page Page Page 3.29 Wireless LAN Test Program (Askey-made) Page Page Page 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3-80 PORTEGE M300 Maintenance Manual (960-504) If the target machine has any problem, it displays Error CODE. The following message is displayed. Table 3-5 Error message 3 Tests and Diagnostics 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program PORTEGE M300 Maintenance Manual (960-504) Page 3 Tests and Diagnostics 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program PORTEGE M300 Maintenance Manual (960-504) 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3-84 PORTEGE M300 Maintenance Manual (960-504) 3 Tests and Diagnostics 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program PORTEGE M300 Maintenance Manual (960-504) 3.30 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3-86 PORTEGE M300 Maintenance Manual (960-504) Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2) Page 3.31 Sound Test program Page Page Page Page Page 3.32 SETUP Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4 Contents Page Page Page 4.1 General Page Page Page Page Page Page 4.2 Battery pack Page 4.3 PC card/SD card/CF card Page Page Page 4.4 HDD Page Page 4.5 Memory module Page 4.6 Keyboard Page Page 4.7 Switch membrane Page 4.8 Bluetooth 4.9 Optical drive Page Page 4.10 Display assembly Page Page Page Page Page Page 4.11 Speaker 4.12 Touch Pad Page 4.13 Wireless LAN card 4.14 RTC battery 4.15 LAN jack 4.16 System board Page 4.17 Microphone 4.18 Fan 4.19 Cooling fin Page 4.20 HDD FPC 4.21 Modem Page 4.22 DC-IN jack 4.23 PC card slot cover Page 4.24 Display latch Page 4.25 Battery lock/Battery latch 4.26 LCD mask Page 4.27 LCD unit/ FL inverter Page Page Page Page 4.28 LCD harness Page 4.29 Wireless antennas /Front panel Page 4.30 Hinge Page Page Appendix Contents Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Appendix B Board Layout B.1 System Board Front View <FNCSY*> B.1 System Board Front View <FNCSY*> Appendix B Board Layout Table B-1 System board ICs and connectors (front) B.2 System Board Back View <FNCSY*> B.2 System Board Back View <FNCSY*> Appendix B Board Layout Table B-2 System board ICs and connectors (back) B.3 HDD FPC View <FNCHD*> Page Appendix C Pin Assignment System Board FNCSY* C.1 CN144O Memory connector (200-PIN) Table C-1 Memory connector (200-PIN) (1/4) C.1 CN144O Memory connector (200-PIN) Appendix C Pin Assignment Table C-1 Memory connector (200-PIN) (2/4) Appendix C Pin Assignment C.1 CN144O Memory connector (200-PIN) Table C-1 Memory connector (200-PIN) (3/4) Page Appendix C Pin Assignment C.2 CN1800 HDD FPC I/F connector (50-PIN) C.2 CN1800 HDD FPC I/F connect or (50-PIN) Table C-2 HDD FPC I/F connector (50-PIN) C.3 CN1820 ODD I/F connector (50-PIN) Appendix C Pin Assignment C.3 CN1820 ODD I/F connector (50-PIN) Table C-3 ODD I/F connector (50-PIN) Appendix C Pin Assignment C.4 IS2110 PC card I/F connector (68-PIN) C.4 IS2110 PC card I/F connector (68-PIN) Table C-4 PC card I/F connector (68-PIN) (1/2) C.5 IS2130 SD card I/F connector (12-PIN) Appendix C Pin Assignment C.6 IS2140 CF card I/F connector (50-PIN) C.6 IS2140 CF card I/F connector (50-PIN) Table C-6 CF card I/F connector (50-PIN) C.7 CN2200 Wireless LAN card I/F connector (124-PIN) Appendix C Pin Assignment C.7 CN2200 Wireless LAN card I/F connector (124-PIN) Table C-7 Wireless LAN card I/F connector (124-PIN) (1/2) Appendix C Pin Assignment C.7 CN2200 Wireless LAN card I/F connector (124-PIN) Table C-7 Wireless LAN card I/F connector (124-PIN) (2/2) C.8 CN3001 Modem cable connector (4-PIN) Appendix C Pin Assignment C.8 CN3001 Modem cable connector (4-PIN) Table C-8 Modem cable connector (4-PIN) C.9 CN3000 MDC I/F connector (30-PIN) Table C-9 MDC I/F connector (30-PIN) C.10 CN3230 Keyboard I/F connector (30-PIN) Table C-10 Keyboard I/F connector (30-PIN) C.11 CN3240 Pad I/F connector (8-PIN) Table C-11 Pad I/F connector (8-PIN) C.12 CN3400 Debug port connector (4-PIN) C.13 CN4100 LAN I/F connector (8-PIN) C.14 CN3270 Switch membrane I/F connector (13-PIN) C.15 CN4200 IEEE1394 I/F connector (4-PIN) C.16 CN4400 Bluetooth I/F connector (20-PIN) C.17 CN5044 USB Port0 & Port3 I/F connector (8-PIN) C.18 CN5043 USB Port5 I/F connector (4-PIN) C.19 CN5600 LCD connector (15-PIN) C.20 CN8812 Inverter I/F connector (9-PIN) C.21 CN5620 CRT I/F connector (15-PIN) C.22 CN6050 Internal microphone connector (2-PIN) C.23 J6051 External microphone connector (5-PIN) C.24 CN8800 DC-IN connector (4-PIN) C.25 J8810 Battery I/F connector (10-PIN) C.26 CN6180 Speaker connector (4-PIN) C.27 J6310 Headphone connector (5-PIN) C.28 CN8760 RTC battery connector (3-PIN) C.29 CN8770 Fan connector (3-PIN) C.30 CN2300 Docking port I/F connector (240-PIN) Appendix C Pin Assignment C.30 CN2300 Docking port I/F connector (240-PIN) Table C-30 Docking port I/F connector (240-PIN) (1/4) Appendix C Pin Assignment C.30 CN2300 Docking port I/F connector (240-PIN) Table C-30 Docking port I/F connector (240-PIN) (2/4) C.30 CN2300 Docking port I/F connector (240-PIN) Appendix C Pin Assignment Table C-30 Docking port I/F connector (240-PIN) (3/4) Appendix C Pin Assignment C.30 CN2300 Docking port I/F connector (240-PIN) Table C-30 Docking port I/F connector (240-PIN) (4/4) C.31 CN9600 System board I/F connector (50-PIN) Appendix C Pin Assignment HDD FPC FNCHD* C.31 CN9600 System board I/F connector (50-PIN) Table C-31 System board I/F connector (50-PIN) Appendix C Pin Assignment C.32 CN9610 HDD I/F connector (44-PIN) C.32 CN9610 HDD I/F connector (44-PIN) Table C-32 HDD I/F connector (44-PIN) Page Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendix. D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix. D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendix. D Keyboard Scan/Character Codes Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Appendix. D Keyboard Scan/Character Codes Table D-5 Scan codes in overlay mode Table D-6 No.124 key scan code Page Page Page Appendix F Wiring Diagrams Page Appendix G BIOS Rewrite Procedures Page Appendix H EC/KBC Rewrite Procedures Page Appendix I Reliability