Tripp Lite 932845 owner manual Mdac 2.7 RTM Refresh

14. Appendix (continued)

14.3 Troubleshooting (continued)

14.3.4 Java Client Problems (continued)

Symptom	Action
	The Log Server requires the Microsoft Jet OLEDB 4.0 driver in order to access the database.
	This driver is automatically installed with Windows ME, 2000, and XP.
	For Windows 98 and NT you will have to go to the Microsoft download site:
The Log Server program does not run.	http://www.microsoft.com/data/download.htm to retrieve the driver file:
	MDAC 2.7 RTM Refresh (2.70.9001.0)
	Since this driver is used in Windows Office Suite, an alternate method of obtaining it is to install
	Windows Office Suite. Once the driver file or Suite has been installed, the Log Server will run.
14.3.5 Panel Array Mode Problems
Problem	Action
Low resolution video in Panel Array Mode.	Increase the number of panels that are displayed.
When multiple remote users are logged in	The first user to invoke Panel Array Mode should set it to display at least 4 panels.
concurrently, some of them only receive a partial
image.
14.3.6 Windows Client Problems
Symptom	Action
The Windows Client won't connect to the KVM	DirectX 7.0 or higher must be installed on the remote computer.
switch.
The remote computer’s pointer is out of sync.	1. Use the AutoSync feature (see section 9.3.2, Video Adjustment), to sync the local and remote
	monitors.
	2. If that doesn’t resolve the problem, use the Adjust Mouse feature (see Adjust mouse, page xx) to
	bring them back in sync.
	3. If the two methods described above fail to resolve the problem, use the Toggle Mouse Display
	function (see section 9.3.1).
Part of the remote window is off my monitor.	1. If Keep Screen Size (see section 9.1) is not enabled, use the AutoSync feature (see section 9.3.2,
	Video Adjustment) to synchronize the local and remote monitors.
	2. If Keep Screen Size is enabled, you can scroll to the areas that are off the screen. See the note in
	section 9.1 for details.
The remote computer’s display is rotated 90	Enable Keep Screen Size (see section 9.1).
degrees.
I cannot run Net Meeting when the Windows	Enable Keep Screen Size (see page 9.1).
Client is running.
When I log in, the browser generates a CA Root	The certificate’s name is not found on Microsoft’s list of Trusted Authorities. However, the certificate can
certificate is not trusted, or a Certificate Error	be trusted. See Trusted Certificates, section 8.1, for details.
response.
14.3.7 Sun Systems Problems
Symptom	Action
Video display problems with HDB-15 interface	The display resolution should be set to 1024 x 768 @ 60Hz.
systems (e.g. Sun Blade 1000 servers).	Under Text Mode:
	1. Enter the ok prompt and issue the following firmware commands:
	setenv output-device screen:r1024x768x60
	reset-all
	Under XWindow:
	1. Open a console and issue the following command:
	m64config -res 1024x768x60
	2. Log out.
	3. Log in.
Video display problems with 13W3 interface	The display resolution should be set to 1024 x 768 @ 60Hz.
systems (e.g. Sun Ultra servers).*	Under Text Mode:
	1. Enter the ok prompt and issue the following firmware commands:
	setenv output-device screen:r1024x768x60
	reset-all
	Under XWindow:

1.Open a console and issue the following command: ffbconfig -res 1024x768x60

2.Log out.

3.Log in.

*These solutions work for most common Sun VGA cards. If using them fails to resolve the problem, consult the Sun VGA card’s manual.

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